Client Service Manager
IBM
Client Service Manager
Job Description
Client Service Manager
📋 Job Overview
The Client Service Manager at IBM is responsible for defining and leading the company's technological strategy aligned with business objectives. This role involves identifying opportunities for process improvement through automation and emerging technologies, and driving the adoption of AI and advanced analytics to achieve operational efficiencies and competitive advantage.
📍 Location: Bogota, CO (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Define and lead the company's technological strategy aligned with business objectives
- Identify opportunities to improve IT processes, products, and tools through automation and emerging technologies
- Drive the adoption of AI and advanced analytics for operational efficiencies, cost reduction, and competitive advantage
- Oversee the design, development, and implementation of scalable and secure technological solutions
- Ensure the evolution and modernization of the technological architecture (cloud, integration, applications, cybersecurity)
- Coordinate multidisciplinary teams of development, infrastructure, data, and technical support
- Manage relationships with technology suppliers, strategic partners, and external consultants
- Evaluate and prioritize technological initiatives through impact, cost, and ROI analysis
- Ensure operational continuity and compliance with security and technological governance standards
- Lead digital transformation and organizational change projects
✅ Required Qualifications
- Professional degree in Business Administration, Systems Engineering, Industrial Engineering, or related fields
- Certifications in ITIL and Project Management
- Complementary training in digital transformation, agile methodologies, cybersecurity, or strategic IT service management
- Solid knowledge in technological architecture, cloud infrastructure (Azure, AWS, GCP), and application modernization
- Experience in implementing AI, machine learning, automation, and data integration solutions
- Proficiency in agile methodologies (Scrum, Kanban) and DevOps
- Experience in cybersecurity and technology risk management
- Ability to evaluate and select emerging technologies for efficiency and innovation
- Knowledge of platforms, APIs, integration, ERPs, and data analysis tools
🛠️ Required Skills
- Technological architecture
- Cloud infrastructure (Azure, AWS, GCP)
- Application modernization
- AI
- Machine learning
- Automation
- Data integration
- Agile methodologies (Scrum, Kanban)
- DevOps
- Cybersecurity
- Technology risk management
- Emerging technologies
- Platforms
- APIs
- Integration
- ERPs
- Data analysis tools
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for team-focused outcomes
- Opportunity to make critical decisions and embrace challenges
- Being part of a responsible technology innovator and force for good
- Equal-opportunity employment without discrimination
Locations
- Bogota, CO, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technological architectureintermediate
- Cloud infrastructure (Azure, AWS, GCP)intermediate
- Application modernizationintermediate
- AIintermediate
- Machine learningintermediate
- Automationintermediate
- Data integrationintermediate
- Agile methodologies (Scrum, Kanban)intermediate
- DevOpsintermediate
- Cybersecurityintermediate
- Technology risk managementintermediate
- Emerging technologiesintermediate
- Platformsintermediate
- APIsintermediate
- Integrationintermediate
- ERPsintermediate
- Data analysis toolsintermediate
Required Qualifications
- Professional degree in Business Administration, Systems Engineering, Industrial Engineering, or related fields (experience)
- Certifications in ITIL and Project Management (experience)
- Complementary training in digital transformation, agile methodologies, cybersecurity, or strategic IT service management (experience)
- Solid knowledge in technological architecture, cloud infrastructure (Azure, AWS, GCP), and application modernization (experience)
- Experience in implementing AI, machine learning, automation, and data integration solutions (experience)
- Proficiency in agile methodologies (Scrum, Kanban) and DevOps (experience)
- Experience in cybersecurity and technology risk management (experience)
- Ability to evaluate and select emerging technologies for efficiency and innovation (experience)
- Knowledge of platforms, APIs, integration, ERPs, and data analysis tools (experience)
Responsibilities
- Define and lead the company's technological strategy aligned with business objectives
- Identify opportunities to improve IT processes, products, and tools through automation and emerging technologies
- Drive the adoption of AI and advanced analytics for operational efficiencies, cost reduction, and competitive advantage
- Oversee the design, development, and implementation of scalable and secure technological solutions
- Ensure the evolution and modernization of the technological architecture (cloud, integration, applications, cybersecurity)
- Coordinate multidisciplinary teams of development, infrastructure, data, and technical support
- Manage relationships with technology suppliers, strategic partners, and external consultants
- Evaluate and prioritize technological initiatives through impact, cost, and ROI analysis
- Ensure operational continuity and compliance with security and technological governance standards
- Lead digital transformation and organizational change projects
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for team-focused outcomes
- general: Opportunity to make critical decisions and embrace challenges
- general: Being part of a responsible technology innovator and force for good
- general: Equal-opportunity employment without discrimination
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Answer 10 quick questions to check your fit for Client Service Manager @ IBM.
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Client Service Manager
IBM
Client Service Manager
Job Description
Client Service Manager
📋 Job Overview
The Client Service Manager at IBM is responsible for defining and leading the company's technological strategy aligned with business objectives. This role involves identifying opportunities for process improvement through automation and emerging technologies, and driving the adoption of AI and advanced analytics to achieve operational efficiencies and competitive advantage.
📍 Location: Bogota, CO (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Define and lead the company's technological strategy aligned with business objectives
- Identify opportunities to improve IT processes, products, and tools through automation and emerging technologies
- Drive the adoption of AI and advanced analytics for operational efficiencies, cost reduction, and competitive advantage
- Oversee the design, development, and implementation of scalable and secure technological solutions
- Ensure the evolution and modernization of the technological architecture (cloud, integration, applications, cybersecurity)
- Coordinate multidisciplinary teams of development, infrastructure, data, and technical support
- Manage relationships with technology suppliers, strategic partners, and external consultants
- Evaluate and prioritize technological initiatives through impact, cost, and ROI analysis
- Ensure operational continuity and compliance with security and technological governance standards
- Lead digital transformation and organizational change projects
✅ Required Qualifications
- Professional degree in Business Administration, Systems Engineering, Industrial Engineering, or related fields
- Certifications in ITIL and Project Management
- Complementary training in digital transformation, agile methodologies, cybersecurity, or strategic IT service management
- Solid knowledge in technological architecture, cloud infrastructure (Azure, AWS, GCP), and application modernization
- Experience in implementing AI, machine learning, automation, and data integration solutions
- Proficiency in agile methodologies (Scrum, Kanban) and DevOps
- Experience in cybersecurity and technology risk management
- Ability to evaluate and select emerging technologies for efficiency and innovation
- Knowledge of platforms, APIs, integration, ERPs, and data analysis tools
🛠️ Required Skills
- Technological architecture
- Cloud infrastructure (Azure, AWS, GCP)
- Application modernization
- AI
- Machine learning
- Automation
- Data integration
- Agile methodologies (Scrum, Kanban)
- DevOps
- Cybersecurity
- Technology risk management
- Emerging technologies
- Platforms
- APIs
- Integration
- ERPs
- Data analysis tools
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for team-focused outcomes
- Opportunity to make critical decisions and embrace challenges
- Being part of a responsible technology innovator and force for good
- Equal-opportunity employment without discrimination
Locations
- Bogota, CO, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technological architectureintermediate
- Cloud infrastructure (Azure, AWS, GCP)intermediate
- Application modernizationintermediate
- AIintermediate
- Machine learningintermediate
- Automationintermediate
- Data integrationintermediate
- Agile methodologies (Scrum, Kanban)intermediate
- DevOpsintermediate
- Cybersecurityintermediate
- Technology risk managementintermediate
- Emerging technologiesintermediate
- Platformsintermediate
- APIsintermediate
- Integrationintermediate
- ERPsintermediate
- Data analysis toolsintermediate
Required Qualifications
- Professional degree in Business Administration, Systems Engineering, Industrial Engineering, or related fields (experience)
- Certifications in ITIL and Project Management (experience)
- Complementary training in digital transformation, agile methodologies, cybersecurity, or strategic IT service management (experience)
- Solid knowledge in technological architecture, cloud infrastructure (Azure, AWS, GCP), and application modernization (experience)
- Experience in implementing AI, machine learning, automation, and data integration solutions (experience)
- Proficiency in agile methodologies (Scrum, Kanban) and DevOps (experience)
- Experience in cybersecurity and technology risk management (experience)
- Ability to evaluate and select emerging technologies for efficiency and innovation (experience)
- Knowledge of platforms, APIs, integration, ERPs, and data analysis tools (experience)
Responsibilities
- Define and lead the company's technological strategy aligned with business objectives
- Identify opportunities to improve IT processes, products, and tools through automation and emerging technologies
- Drive the adoption of AI and advanced analytics for operational efficiencies, cost reduction, and competitive advantage
- Oversee the design, development, and implementation of scalable and secure technological solutions
- Ensure the evolution and modernization of the technological architecture (cloud, integration, applications, cybersecurity)
- Coordinate multidisciplinary teams of development, infrastructure, data, and technical support
- Manage relationships with technology suppliers, strategic partners, and external consultants
- Evaluate and prioritize technological initiatives through impact, cost, and ROI analysis
- Ensure operational continuity and compliance with security and technological governance standards
- Lead digital transformation and organizational change projects
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for team-focused outcomes
- general: Opportunity to make critical decisions and embrace challenges
- general: Being part of a responsible technology innovator and force for good
- general: Equal-opportunity employment without discrimination
Tags & Categories
Answer 10 quick questions to check your fit for Client Service Manager @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs