CMOD Software Developer Support Engineer
IBM
CMOD Software Developer Support Engineer
Job Description
CMOD Software Developer Support Engineer
📋 Job Overview
The CMOD Software Developer Support Engineer at IBM specializes in providing advanced technical support for IBM Content Manager OnDemand. This role involves problem determination, collaborating with global teams for seamless 24x7 support, and enhancing customer satisfaction through technical expertise and communication. The position offers opportunities for growth and learning within IBM's key content management product.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide technical support assistance to customers
- Utilize technical and negotiation skills in collaboration with other support operations
- Maintain and enhance C, C++ and Java based components
- Communicate action plans to customers or IBM representatives
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in problem isolation
- Recommend and implement improvements to technical support tools, procedures, and processes
- Contribute to department goals and organizational objectives
- Document findings, create knowledge base articles, provide fixes, and contribute to support tooling
✅ Required Qualifications
- Advanced technical support skills
- Problem determination and problem source identification skills
- Technical and negotiation skills
- Strong knowledge of product internal components
- Proficiency in maintaining applicable technical certifications
⭐ Preferred Qualifications
- Ability to provide training and mentorship
🛠️ Required Skills
- C
- C++
- Java
- Technical support
- Problem determination
- Problem source identification
- Negotiation
- Communication
- Documentation
- Training
- Mentorship
- Technical certifications
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Inclusive and diverse workplace
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cintermediate
- C++intermediate
- Javaintermediate
- Technical supportintermediate
- Problem determinationintermediate
- Problem source identificationintermediate
- Negotiationintermediate
- Communicationintermediate
- Documentationintermediate
- Trainingintermediate
- Mentorshipintermediate
- Technical certificationsintermediate
Required Qualifications
- Advanced technical support skills (experience)
- Problem determination and problem source identification skills (experience)
- Technical and negotiation skills (experience)
- Strong knowledge of product internal components (experience)
- Proficiency in maintaining applicable technical certifications (experience)
Preferred Qualifications
- Ability to provide training and mentorship (experience)
Responsibilities
- Provide technical support assistance to customers
- Utilize technical and negotiation skills in collaboration with other support operations
- Maintain and enhance C, C++ and Java based components
- Communicate action plans to customers or IBM representatives
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in problem isolation
- Recommend and implement improvements to technical support tools, procedures, and processes
- Contribute to department goals and organizational objectives
- Document findings, create knowledge base articles, provide fixes, and contribute to support tooling
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Inclusive and diverse workplace
Tags & Categories
Answer 10 quick questions to check your fit for CMOD Software Developer Support Engineer @ IBM.
10 Questions
~2 Minutes
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CMOD Software Developer Support Engineer
IBM
CMOD Software Developer Support Engineer
Job Description
CMOD Software Developer Support Engineer
📋 Job Overview
The CMOD Software Developer Support Engineer at IBM specializes in providing advanced technical support for IBM Content Manager OnDemand. This role involves problem determination, collaborating with global teams for seamless 24x7 support, and enhancing customer satisfaction through technical expertise and communication. The position offers opportunities for growth and learning within IBM's key content management product.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide technical support assistance to customers
- Utilize technical and negotiation skills in collaboration with other support operations
- Maintain and enhance C, C++ and Java based components
- Communicate action plans to customers or IBM representatives
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in problem isolation
- Recommend and implement improvements to technical support tools, procedures, and processes
- Contribute to department goals and organizational objectives
- Document findings, create knowledge base articles, provide fixes, and contribute to support tooling
✅ Required Qualifications
- Advanced technical support skills
- Problem determination and problem source identification skills
- Technical and negotiation skills
- Strong knowledge of product internal components
- Proficiency in maintaining applicable technical certifications
⭐ Preferred Qualifications
- Ability to provide training and mentorship
🛠️ Required Skills
- C
- C++
- Java
- Technical support
- Problem determination
- Problem source identification
- Negotiation
- Communication
- Documentation
- Training
- Mentorship
- Technical certifications
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Inclusive and diverse workplace
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cintermediate
- C++intermediate
- Javaintermediate
- Technical supportintermediate
- Problem determinationintermediate
- Problem source identificationintermediate
- Negotiationintermediate
- Communicationintermediate
- Documentationintermediate
- Trainingintermediate
- Mentorshipintermediate
- Technical certificationsintermediate
Required Qualifications
- Advanced technical support skills (experience)
- Problem determination and problem source identification skills (experience)
- Technical and negotiation skills (experience)
- Strong knowledge of product internal components (experience)
- Proficiency in maintaining applicable technical certifications (experience)
Preferred Qualifications
- Ability to provide training and mentorship (experience)
Responsibilities
- Provide technical support assistance to customers
- Utilize technical and negotiation skills in collaboration with other support operations
- Maintain and enhance C, C++ and Java based components
- Communicate action plans to customers or IBM representatives
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in problem isolation
- Recommend and implement improvements to technical support tools, procedures, and processes
- Contribute to department goals and organizational objectives
- Document findings, create knowledge base articles, provide fixes, and contribute to support tooling
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Inclusive and diverse workplace
Tags & Categories
Answer 10 quick questions to check your fit for CMOD Software Developer Support Engineer @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs