Collections Professional
IBM
Collections Professional
Job Description
Collections Professional
📋 Job Overview
As an Accounts Receivable Collections Specialist at IBM, you will handle OTC transactional tasks including customer masterdata, credit management, billing, invoicing, and dispute management. You will work in IBM Consulting Client Innovation Centers, delivering technical expertise to clients globally. The role requires establishing strong client relationships and meeting service level agreements.
📍 Location: QUEZON CITY, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client
- Establish and/or maintain good relationship with client personnel
- Ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader
- Deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently collect past due invoices by contacting customers via phone, email, or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
- Preparation of weekly aging report and prioritize accounts based on overdue status
✅ Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or related management degrees
- 2 to 4 years of work experience
- At least 2 years in Account Receivable processes
- At least 2 years experience in BPO setting
- Excellent understanding or working knowledge of general finance and various finance concepts and principles
- Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application
- Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management
- Team Player - Experience in participating and collaborating in team meetings to gather/share information
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines
- Ability to achieve individual and Business metrics
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness
- Strong problem solving and analytical skills, results-oriented, Excellent follow up; negotiation, and trouble-shooting skills, good relationship-building skill
- Excellent written, oral and interpersonal communication skills
- Advanced knowledge and skills in MS Excel
- At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B)
- At least 2 years of accumulated experience in collections support (voice-support)
- At least 2 years of accumulated experience in disputes management
- Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged
⭐ Preferred Qualifications
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system
🛠️ Required Skills
- Organizational skills
- Technical skills
- Communication skills
- Prioritization skills
- Problem solving skills
- Analytical skills
- Negotiation skills
- Trouble-shooting skills
- Relationship-building skills
- MS Excel
- SAP
- Oracle
- SalesForce
- ERP system
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Trusted to provide on-going feedback to help other IBMers grow
- Collaborative environment with colleagues keeping in mind a team focused approach
- Courage to make critical decisions everyday
- Embracing challenges with resources at hand, a can-do attitude and always striving for an outcome focused approach
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Organizational skillsintermediate
- Technical skillsintermediate
- Communication skillsintermediate
- Prioritization skillsintermediate
- Problem solving skillsintermediate
- Analytical skillsintermediate
- Negotiation skillsintermediate
- Trouble-shooting skillsintermediate
- Relationship-building skillsintermediate
- MS Excelintermediate
- SAPintermediate
- Oracleintermediate
- SalesForceintermediate
- ERP systemintermediate
Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or related management degrees (experience)
- 2 to 4 years of work experience (experience)
- At least 2 years in Account Receivable processes (experience)
- At least 2 years experience in BPO setting (experience)
- Excellent understanding or working knowledge of general finance and various finance concepts and principles (experience)
- Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application (experience)
- Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management (experience)
- Team Player - Experience in participating and collaborating in team meetings to gather/share information (experience)
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines (experience)
- Ability to achieve individual and Business metrics (experience)
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness (experience)
- Strong problem solving and analytical skills, results-oriented, Excellent follow up; negotiation, and trouble-shooting skills, good relationship-building skill (experience)
- Excellent written, oral and interpersonal communication skills (experience)
- Advanced knowledge and skills in MS Excel (experience)
- At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B) (experience)
- At least 2 years of accumulated experience in collections support (voice-support) (experience)
- At least 2 years of accumulated experience in disputes management (experience)
- Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged (experience)
Preferred Qualifications
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system (experience)
Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client
- Establish and/or maintain good relationship with client personnel
- Ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader
- Deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently collect past due invoices by contacting customers via phone, email, or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
- Preparation of weekly aging report and prioritize accounts based on overdue status
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Trusted to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with colleagues keeping in mind a team focused approach
- general: Courage to make critical decisions everyday
- general: Embracing challenges with resources at hand, a can-do attitude and always striving for an outcome focused approach
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Answer 10 quick questions to check your fit for Collections Professional @ IBM.
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~2 Minutes
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Collections Professional
IBM
Collections Professional
Job Description
Collections Professional
📋 Job Overview
As an Accounts Receivable Collections Specialist at IBM, you will handle OTC transactional tasks including customer masterdata, credit management, billing, invoicing, and dispute management. You will work in IBM Consulting Client Innovation Centers, delivering technical expertise to clients globally. The role requires establishing strong client relationships and meeting service level agreements.
📍 Location: QUEZON CITY, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client
- Establish and/or maintain good relationship with client personnel
- Ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader
- Deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently collect past due invoices by contacting customers via phone, email, or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
- Preparation of weekly aging report and prioritize accounts based on overdue status
✅ Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or related management degrees
- 2 to 4 years of work experience
- At least 2 years in Account Receivable processes
- At least 2 years experience in BPO setting
- Excellent understanding or working knowledge of general finance and various finance concepts and principles
- Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application
- Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management
- Team Player - Experience in participating and collaborating in team meetings to gather/share information
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines
- Ability to achieve individual and Business metrics
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness
- Strong problem solving and analytical skills, results-oriented, Excellent follow up; negotiation, and trouble-shooting skills, good relationship-building skill
- Excellent written, oral and interpersonal communication skills
- Advanced knowledge and skills in MS Excel
- At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B)
- At least 2 years of accumulated experience in collections support (voice-support)
- At least 2 years of accumulated experience in disputes management
- Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged
⭐ Preferred Qualifications
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system
🛠️ Required Skills
- Organizational skills
- Technical skills
- Communication skills
- Prioritization skills
- Problem solving skills
- Analytical skills
- Negotiation skills
- Trouble-shooting skills
- Relationship-building skills
- MS Excel
- SAP
- Oracle
- SalesForce
- ERP system
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Trusted to provide on-going feedback to help other IBMers grow
- Collaborative environment with colleagues keeping in mind a team focused approach
- Courage to make critical decisions everyday
- Embracing challenges with resources at hand, a can-do attitude and always striving for an outcome focused approach
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Organizational skillsintermediate
- Technical skillsintermediate
- Communication skillsintermediate
- Prioritization skillsintermediate
- Problem solving skillsintermediate
- Analytical skillsintermediate
- Negotiation skillsintermediate
- Trouble-shooting skillsintermediate
- Relationship-building skillsintermediate
- MS Excelintermediate
- SAPintermediate
- Oracleintermediate
- SalesForceintermediate
- ERP systemintermediate
Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or related management degrees (experience)
- 2 to 4 years of work experience (experience)
- At least 2 years in Account Receivable processes (experience)
- At least 2 years experience in BPO setting (experience)
- Excellent understanding or working knowledge of general finance and various finance concepts and principles (experience)
- Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application (experience)
- Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management (experience)
- Team Player - Experience in participating and collaborating in team meetings to gather/share information (experience)
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines (experience)
- Ability to achieve individual and Business metrics (experience)
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness (experience)
- Strong problem solving and analytical skills, results-oriented, Excellent follow up; negotiation, and trouble-shooting skills, good relationship-building skill (experience)
- Excellent written, oral and interpersonal communication skills (experience)
- Advanced knowledge and skills in MS Excel (experience)
- At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B) (experience)
- At least 2 years of accumulated experience in collections support (voice-support) (experience)
- At least 2 years of accumulated experience in disputes management (experience)
- Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged (experience)
Preferred Qualifications
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system (experience)
Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client
- Establish and/or maintain good relationship with client personnel
- Ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader
- Deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently collect past due invoices by contacting customers via phone, email, or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
- Preparation of weekly aging report and prioritize accounts based on overdue status
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Trusted to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with colleagues keeping in mind a team focused approach
- general: Courage to make critical decisions everyday
- general: Embracing challenges with resources at hand, a can-do attitude and always striving for an outcome focused approach
Tags & Categories
Answer 10 quick questions to check your fit for Collections Professional @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs