Contact Center Fresh Graduates
IBM
Contact Center Fresh Graduates
Job Description
Contact Center Fresh Graduates
š Job Overview
As a Contact Center Fresh Graduate at IBM, you will be responsible for providing customer service support, handling inquiries, and resolving issues through inbound calls. You will work in one of IBM's Consulting Client Innovation Centers, contributing to the delivery of technical and industry expertise to clients globally. This role requires excellent communication skills, adaptability, and the ability to work in a multi-shift environment.
š Location: QUEZON CITY, PH
š¼ Career Level: Entry Level
šÆ Key Responsibilities
- Answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products
- Interacting with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customerās part
ā Required Qualifications
- Fresh graduates or experienced professionals
- If college undergraduate, 1-2 years of relevant work experience in a call center
- Excellent written and verbal communication and interpersonal skills
- Knowledge in MS Office applications
- Strong customer focus and adaptability to different personality types
- Able to work in multi-shift environment, including holidays
- Able to multi-task, set priorities and manage time effectively
- Must be willing to report onsite - Eastwood City, Libis, Quezon City
- Shift: Night Shift
- Demonstrate initiative and responsibility for actions
- Work independently while maintaining an effective team member mentality
- Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training - no exceptions
- Ability to read and interpret work-related documents
- Ability to respond to routine correspondence
- Ability to listen, speak, and interact effectively with all customers and co-workers, adapting communication for optimal understanding
- Excellent verbal communication skills required; ability to practice professional telephone etiquette and techniques on all calls
- Ability to understand and follow instructions, both written and verbal
- Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts
š ļø Required Skills
- Friendly and professional demeanor
- Good communication skills
- Ability to stay calm under pressure
- Probing questions and active listening
- Empathy and compassion
- Accuracy in processing changes to customer policies
- First call resolution and customer satisfaction
- Handling customer documentation and explaining them clearly
š Benefits & Perks
- Long-term career growth and development opportunities
- Environment that embraces unique skills and experience
- Encouragement to challenge the norm and investigate ideas outside of your role
- Culture of evolution and empathy
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Opportunity to provide on-going feedback to help other IBMers grow
- Collaborative environment with a team-focused approach
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
350,000 - 550,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Friendly and professional demeanorintermediate
- Good communication skillsintermediate
- Ability to stay calm under pressureintermediate
- Probing questions and active listeningintermediate
- Empathy and compassionintermediate
- Accuracy in processing changes to customer policiesintermediate
- First call resolution and customer satisfactionintermediate
- Handling customer documentation and explaining them clearlyintermediate
Required Qualifications
- Fresh graduates or experienced professionals (experience)
- If college undergraduate, 1-2 years of relevant work experience in a call center (experience)
- Excellent written and verbal communication and interpersonal skills (experience)
- Knowledge in MS Office applications (experience)
- Strong customer focus and adaptability to different personality types (experience)
- Able to work in multi-shift environment, including holidays (experience)
- Able to multi-task, set priorities and manage time effectively (experience)
- Must be willing to report onsite - Eastwood City, Libis, Quezon City (experience)
- Shift: Night Shift (experience)
- Demonstrate initiative and responsibility for actions (experience)
- Work independently while maintaining an effective team member mentality (experience)
- Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training - no exceptions (experience)
- Ability to read and interpret work-related documents (experience)
- Ability to respond to routine correspondence (experience)
- Ability to listen, speak, and interact effectively with all customers and co-workers, adapting communication for optimal understanding (experience)
- Excellent verbal communication skills required; ability to practice professional telephone etiquette and techniques on all calls (experience)
- Ability to understand and follow instructions, both written and verbal (experience)
- Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts (experience)
Responsibilities
- Answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products
- Interacting with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customerās part
Benefits
- general: Long-term career growth and development opportunities
- general: Environment that embraces unique skills and experience
- general: Encouragement to challenge the norm and investigate ideas outside of your role
- general: Culture of evolution and empathy
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Opportunity to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with a team-focused approach
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- general: Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Tags & Categories
Contact Center Fresh Graduates
IBM
Contact Center Fresh Graduates
Job Description
Contact Center Fresh Graduates
š Job Overview
As a Contact Center Fresh Graduate at IBM, you will be responsible for providing customer service support, handling inquiries, and resolving issues through inbound calls. You will work in one of IBM's Consulting Client Innovation Centers, contributing to the delivery of technical and industry expertise to clients globally. This role requires excellent communication skills, adaptability, and the ability to work in a multi-shift environment.
š Location: QUEZON CITY, PH
š¼ Career Level: Entry Level
šÆ Key Responsibilities
- Answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products
- Interacting with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customerās part
ā Required Qualifications
- Fresh graduates or experienced professionals
- If college undergraduate, 1-2 years of relevant work experience in a call center
- Excellent written and verbal communication and interpersonal skills
- Knowledge in MS Office applications
- Strong customer focus and adaptability to different personality types
- Able to work in multi-shift environment, including holidays
- Able to multi-task, set priorities and manage time effectively
- Must be willing to report onsite - Eastwood City, Libis, Quezon City
- Shift: Night Shift
- Demonstrate initiative and responsibility for actions
- Work independently while maintaining an effective team member mentality
- Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training - no exceptions
- Ability to read and interpret work-related documents
- Ability to respond to routine correspondence
- Ability to listen, speak, and interact effectively with all customers and co-workers, adapting communication for optimal understanding
- Excellent verbal communication skills required; ability to practice professional telephone etiquette and techniques on all calls
- Ability to understand and follow instructions, both written and verbal
- Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts
š ļø Required Skills
- Friendly and professional demeanor
- Good communication skills
- Ability to stay calm under pressure
- Probing questions and active listening
- Empathy and compassion
- Accuracy in processing changes to customer policies
- First call resolution and customer satisfaction
- Handling customer documentation and explaining them clearly
š Benefits & Perks
- Long-term career growth and development opportunities
- Environment that embraces unique skills and experience
- Encouragement to challenge the norm and investigate ideas outside of your role
- Culture of evolution and empathy
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Opportunity to provide on-going feedback to help other IBMers grow
- Collaborative environment with a team-focused approach
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
350,000 - 550,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Friendly and professional demeanorintermediate
- Good communication skillsintermediate
- Ability to stay calm under pressureintermediate
- Probing questions and active listeningintermediate
- Empathy and compassionintermediate
- Accuracy in processing changes to customer policiesintermediate
- First call resolution and customer satisfactionintermediate
- Handling customer documentation and explaining them clearlyintermediate
Required Qualifications
- Fresh graduates or experienced professionals (experience)
- If college undergraduate, 1-2 years of relevant work experience in a call center (experience)
- Excellent written and verbal communication and interpersonal skills (experience)
- Knowledge in MS Office applications (experience)
- Strong customer focus and adaptability to different personality types (experience)
- Able to work in multi-shift environment, including holidays (experience)
- Able to multi-task, set priorities and manage time effectively (experience)
- Must be willing to report onsite - Eastwood City, Libis, Quezon City (experience)
- Shift: Night Shift (experience)
- Demonstrate initiative and responsibility for actions (experience)
- Work independently while maintaining an effective team member mentality (experience)
- Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training - no exceptions (experience)
- Ability to read and interpret work-related documents (experience)
- Ability to respond to routine correspondence (experience)
- Ability to listen, speak, and interact effectively with all customers and co-workers, adapting communication for optimal understanding (experience)
- Excellent verbal communication skills required; ability to practice professional telephone etiquette and techniques on all calls (experience)
- Ability to understand and follow instructions, both written and verbal (experience)
- Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts (experience)
Responsibilities
- Answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products
- Interacting with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customerās part
Benefits
- general: Long-term career growth and development opportunities
- general: Environment that embraces unique skills and experience
- general: Encouragement to challenge the norm and investigate ideas outside of your role
- general: Culture of evolution and empathy
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Opportunity to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with a team-focused approach
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- general: Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Tags & Categories