Contact Center Fresh Graduates
IBM
Contact Center Fresh Graduates
Job Description
Contact Center Fresh Graduates
📋 Job Overview
In this role at IBM, you will work in a Client Innovation Center, providing quality customer service through various communication channels. You will handle inbound queries, manage case escalations, and ensure resolution in accordance with client standards. This position is ideal for fresh graduates looking to start their career in a dynamic and innovative environment.
📍 Location: QUEZON CITY, PH (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provides quality customer service on every contact
- Receives inbound queries from customers (calls, chats, emails) and clarifies to obtain full understanding
- Communicates clearly and effectively with participants
- Educates callers on client processes based on Client strategies
- Documents all calls accurately using Call Tracking System
- Maintains up-to-date expertise in a specific subject area
- Manages events with higher level of difficulty, sensitivity, and confidentiality with Back office processors
- Approves exception requests based on historical precedents and documented rules
- Handles end to end case management process according to agreed time and quality standards
- Follows up on escalated cases through the Case Management system, owns issue resolution, client follow up, and case closure
- Conducts in-depth research, interprets policy, and resolves complex issues for escalated cases
- Facilitates resolution between employees and 3rd party Administration Service Provider, follows up on escalations
- Escalates issues requiring client evaluation
- Makes outbound calls/emails to provide resolution to employees when required
✅ Required Qualifications
- Bachelor’s/College Degree, preferably in Human Resources or equivalent
- Fresh Graduates are welcome to apply
- Good English Communication (verbal & non-verbal) Skills
- Basic computer and internet navigation skills
- Amenable to working in shifting/night schedule
⭐ Preferred Qualifications
- ERP working experience
- Ability to prioritize tasks, manage multiple priorities and tight deadlines
- Highly organized, analytical, results-oriented and keen on details
- Intermediate in MS Excel
🛠️ Required Skills
- English Communication (verbal & non-verbal)
- Basic computer and internet navigation
- MS Excel (Intermediate)
- ERP (preferred)
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Growth-minded culture with emphasis on curiosity and feedback
- Team-focused approach to drive exceptional outcomes
- Opportunity to make critical decisions and embrace challenges
Locations
- QUEZON CITY, PH, India (Remote)
Salary
Estimated Salary Rangemedium confidence
300,000 - 500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- English Communication (verbal & non-verbal)intermediate
- Basic computer and internet navigationintermediate
- MS Excel (Intermediate)intermediate
- ERP (preferred)intermediate
Required Qualifications
- Bachelor’s/College Degree, preferably in Human Resources or equivalent (experience)
- Fresh Graduates are welcome to apply (experience)
- Good English Communication (verbal & non-verbal) Skills (experience)
- Basic computer and internet navigation skills (experience)
- Amenable to working in shifting/night schedule (experience)
Preferred Qualifications
- ERP working experience (experience)
- Ability to prioritize tasks, manage multiple priorities and tight deadlines (experience)
- Highly organized, analytical, results-oriented and keen on details (experience)
- Intermediate in MS Excel (experience)
Responsibilities
- Provides quality customer service on every contact
- Receives inbound queries from customers (calls, chats, emails) and clarifies to obtain full understanding
- Communicates clearly and effectively with participants
- Educates callers on client processes based on Client strategies
- Documents all calls accurately using Call Tracking System
- Maintains up-to-date expertise in a specific subject area
- Manages events with higher level of difficulty, sensitivity, and confidentiality with Back office processors
- Approves exception requests based on historical precedents and documented rules
- Handles end to end case management process according to agreed time and quality standards
- Follows up on escalated cases through the Case Management system, owns issue resolution, client follow up, and case closure
- Conducts in-depth research, interprets policy, and resolves complex issues for escalated cases
- Facilitates resolution between employees and 3rd party Administration Service Provider, follows up on escalations
- Escalates issues requiring client evaluation
- Makes outbound calls/emails to provide resolution to employees when required
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with emphasis on curiosity and feedback
- general: Team-focused approach to drive exceptional outcomes
- general: Opportunity to make critical decisions and embrace challenges
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Answer 10 quick questions to check your fit for Contact Center Fresh Graduates @ IBM.
10 Questions
~2 Minutes
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Contact Center Fresh Graduates
IBM
Contact Center Fresh Graduates
Job Description
Contact Center Fresh Graduates
📋 Job Overview
In this role at IBM, you will work in a Client Innovation Center, providing quality customer service through various communication channels. You will handle inbound queries, manage case escalations, and ensure resolution in accordance with client standards. This position is ideal for fresh graduates looking to start their career in a dynamic and innovative environment.
📍 Location: QUEZON CITY, PH (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provides quality customer service on every contact
- Receives inbound queries from customers (calls, chats, emails) and clarifies to obtain full understanding
- Communicates clearly and effectively with participants
- Educates callers on client processes based on Client strategies
- Documents all calls accurately using Call Tracking System
- Maintains up-to-date expertise in a specific subject area
- Manages events with higher level of difficulty, sensitivity, and confidentiality with Back office processors
- Approves exception requests based on historical precedents and documented rules
- Handles end to end case management process according to agreed time and quality standards
- Follows up on escalated cases through the Case Management system, owns issue resolution, client follow up, and case closure
- Conducts in-depth research, interprets policy, and resolves complex issues for escalated cases
- Facilitates resolution between employees and 3rd party Administration Service Provider, follows up on escalations
- Escalates issues requiring client evaluation
- Makes outbound calls/emails to provide resolution to employees when required
✅ Required Qualifications
- Bachelor’s/College Degree, preferably in Human Resources or equivalent
- Fresh Graduates are welcome to apply
- Good English Communication (verbal & non-verbal) Skills
- Basic computer and internet navigation skills
- Amenable to working in shifting/night schedule
⭐ Preferred Qualifications
- ERP working experience
- Ability to prioritize tasks, manage multiple priorities and tight deadlines
- Highly organized, analytical, results-oriented and keen on details
- Intermediate in MS Excel
🛠️ Required Skills
- English Communication (verbal & non-verbal)
- Basic computer and internet navigation
- MS Excel (Intermediate)
- ERP (preferred)
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an inclusive environment
- Growth-minded culture with emphasis on curiosity and feedback
- Team-focused approach to drive exceptional outcomes
- Opportunity to make critical decisions and embrace challenges
Locations
- QUEZON CITY, PH, India (Remote)
Salary
Estimated Salary Rangemedium confidence
300,000 - 500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- English Communication (verbal & non-verbal)intermediate
- Basic computer and internet navigationintermediate
- MS Excel (Intermediate)intermediate
- ERP (preferred)intermediate
Required Qualifications
- Bachelor’s/College Degree, preferably in Human Resources or equivalent (experience)
- Fresh Graduates are welcome to apply (experience)
- Good English Communication (verbal & non-verbal) Skills (experience)
- Basic computer and internet navigation skills (experience)
- Amenable to working in shifting/night schedule (experience)
Preferred Qualifications
- ERP working experience (experience)
- Ability to prioritize tasks, manage multiple priorities and tight deadlines (experience)
- Highly organized, analytical, results-oriented and keen on details (experience)
- Intermediate in MS Excel (experience)
Responsibilities
- Provides quality customer service on every contact
- Receives inbound queries from customers (calls, chats, emails) and clarifies to obtain full understanding
- Communicates clearly and effectively with participants
- Educates callers on client processes based on Client strategies
- Documents all calls accurately using Call Tracking System
- Maintains up-to-date expertise in a specific subject area
- Manages events with higher level of difficulty, sensitivity, and confidentiality with Back office processors
- Approves exception requests based on historical precedents and documented rules
- Handles end to end case management process according to agreed time and quality standards
- Follows up on escalated cases through the Case Management system, owns issue resolution, client follow up, and case closure
- Conducts in-depth research, interprets policy, and resolves complex issues for escalated cases
- Facilitates resolution between employees and 3rd party Administration Service Provider, follows up on escalations
- Escalates issues requiring client evaluation
- Makes outbound calls/emails to provide resolution to employees when required
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with emphasis on curiosity and feedback
- general: Team-focused approach to drive exceptional outcomes
- general: Opportunity to make critical decisions and embrace challenges
Tags & Categories
Answer 10 quick questions to check your fit for Contact Center Fresh Graduates @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs