Contact Center Fresh Graduates
IBM
Contact Center Fresh Graduates
Job Description
Contact Center Fresh Graduates
š Job Overview
The Contact Center Practitioner at IBM will work in a Client Innovation Center, providing customer service support by answering queries, resolving issues, and handling transactions. This role requires excellent communication skills and the ability to navigate through computerized systems to manage customer interactions effectively.
š Location: Naga City, PH (Remote/Hybrid)
š¼ Career Level: Entry Level
šÆ Key Responsibilities
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customerās part
ā Required Qualifications
- 4 year-course graduate or undergraduate
- Not less than 12 months work experience in a contact center
ā Preferred Qualifications
- In-depth knowledge of insurance products
š ļø Required Skills
- Excellent written and verbal communication and interpersonal skills
- Knowledge in MS Office applications
- Strong customer focus and adaptability to different personality types
- Ability to work in multi-shift environment, including holidays
- Ability to multi-task, set priorities and manage time effectively
- Demonstrate initiative and responsibility for actions
- Work independently while maintaining an effective team member mentality
- Maintain a strong record for attendance and punctuality
- Ability to read and interpret work-related documents
- Ability to respond to routine correspondence
- Ability to listen, speak, and interact effectively with all customers and co-workers
- Excellent verbal communication skills
- Ability to practice professional telephone etiquette and techniques
- Ability to understand and follow instructions, both written and verbal
š Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth minded culture with openness to feedback and learning
- Opportunity to collaborate and drive exceptional outcomes for customers
Locations
- Naga City, PH, India (Remote)
Salary
Estimated Salary Rangemedium confidence
300,000 - 500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent written and verbal communication and interpersonal skillsintermediate
- Knowledge in MS Office applicationsintermediate
- Strong customer focus and adaptability to different personality typesintermediate
- Ability to work in multi-shift environment, including holidaysintermediate
- Ability to multi-task, set priorities and manage time effectivelyintermediate
- Demonstrate initiative and responsibility for actionsintermediate
- Work independently while maintaining an effective team member mentalityintermediate
- Maintain a strong record for attendance and punctualityintermediate
- Ability to read and interpret work-related documentsintermediate
- Ability to respond to routine correspondenceintermediate
- Ability to listen, speak, and interact effectively with all customers and co-workersintermediate
- Excellent verbal communication skillsintermediate
- Ability to practice professional telephone etiquette and techniquesintermediate
- Ability to understand and follow instructions, both written and verbalintermediate
Required Qualifications
- 4 year-course graduate or undergraduate (experience)
- Not less than 12 months work experience in a contact center (experience)
Preferred Qualifications
- In-depth knowledge of insurance products (experience)
Responsibilities
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customerās part
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth minded culture with openness to feedback and learning
- general: Opportunity to collaborate and drive exceptional outcomes for customers
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Answer 10 quick questions to check your fit for Contact Center Fresh Graduates @ IBM.
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Contact Center Fresh Graduates
IBM
Contact Center Fresh Graduates
Job Description
Contact Center Fresh Graduates
š Job Overview
The Contact Center Practitioner at IBM will work in a Client Innovation Center, providing customer service support by answering queries, resolving issues, and handling transactions. This role requires excellent communication skills and the ability to navigate through computerized systems to manage customer interactions effectively.
š Location: Naga City, PH (Remote/Hybrid)
š¼ Career Level: Entry Level
šÆ Key Responsibilities
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customerās part
ā Required Qualifications
- 4 year-course graduate or undergraduate
- Not less than 12 months work experience in a contact center
ā Preferred Qualifications
- In-depth knowledge of insurance products
š ļø Required Skills
- Excellent written and verbal communication and interpersonal skills
- Knowledge in MS Office applications
- Strong customer focus and adaptability to different personality types
- Ability to work in multi-shift environment, including holidays
- Ability to multi-task, set priorities and manage time effectively
- Demonstrate initiative and responsibility for actions
- Work independently while maintaining an effective team member mentality
- Maintain a strong record for attendance and punctuality
- Ability to read and interpret work-related documents
- Ability to respond to routine correspondence
- Ability to listen, speak, and interact effectively with all customers and co-workers
- Excellent verbal communication skills
- Ability to practice professional telephone etiquette and techniques
- Ability to understand and follow instructions, both written and verbal
š Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth minded culture with openness to feedback and learning
- Opportunity to collaborate and drive exceptional outcomes for customers
Locations
- Naga City, PH, India (Remote)
Salary
Estimated Salary Rangemedium confidence
300,000 - 500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent written and verbal communication and interpersonal skillsintermediate
- Knowledge in MS Office applicationsintermediate
- Strong customer focus and adaptability to different personality typesintermediate
- Ability to work in multi-shift environment, including holidaysintermediate
- Ability to multi-task, set priorities and manage time effectivelyintermediate
- Demonstrate initiative and responsibility for actionsintermediate
- Work independently while maintaining an effective team member mentalityintermediate
- Maintain a strong record for attendance and punctualityintermediate
- Ability to read and interpret work-related documentsintermediate
- Ability to respond to routine correspondenceintermediate
- Ability to listen, speak, and interact effectively with all customers and co-workersintermediate
- Excellent verbal communication skillsintermediate
- Ability to practice professional telephone etiquette and techniquesintermediate
- Ability to understand and follow instructions, both written and verbalintermediate
Required Qualifications
- 4 year-course graduate or undergraduate (experience)
- Not less than 12 months work experience in a contact center (experience)
Preferred Qualifications
- In-depth knowledge of insurance products (experience)
Responsibilities
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customerās transactional requests as provided by caller
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callerās situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customerās part
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth minded culture with openness to feedback and learning
- general: Opportunity to collaborate and drive exceptional outcomes for customers
Tags & Categories
Answer 10 quick questions to check your fit for Contact Center Fresh Graduates @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs