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Contact Center Fresh Graduates

IBM

Customer Support and Service Jobs

Contact Center Fresh Graduates

full-timePosted: Dec 11, 2025

Job Description

Contact Center Fresh Graduates

šŸ“‹ Job Overview

The Contact Center Practitioner at IBM will work in a Client Innovation Center, providing customer service support by answering queries, resolving issues, and handling transactions. This role requires excellent communication skills and the ability to navigate through computerized systems to manage customer interactions effectively.

šŸ“ Location: Naga City, PH (Remote/Hybrid)

šŸ’¼ Career Level: Entry Level

šŸŽÆ Key Responsibilities

  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
  • Provides resolutions to caller problems and issues including researching and exploring alternative solutions
  • Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
  • Accepts payment and initiates disbursement requests over the phone
  • Navigates through a computerized data entry system or other relevant applications
  • Manages documentation of all call information according to standard operating procedures
  • Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
  • Undertakes all compliance and regulatory training in line with company requirements
  • Accountable in keeping up with process related learnings/training and meet performance standards set by the business
  • Completes customer’s transactional requests as provided by caller
  • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
  • Demonstrates accuracy in processing changes to customer policies based on the information provided
  • Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
  • Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customer’s part

āœ… Required Qualifications

  • 4 year-course graduate or undergraduate
  • Not less than 12 months work experience in a contact center

⭐ Preferred Qualifications

  • In-depth knowledge of insurance products

šŸ› ļø Required Skills

  • Excellent written and verbal communication and interpersonal skills
  • Knowledge in MS Office applications
  • Strong customer focus and adaptability to different personality types
  • Ability to work in multi-shift environment, including holidays
  • Ability to multi-task, set priorities and manage time effectively
  • Demonstrate initiative and responsibility for actions
  • Work independently while maintaining an effective team member mentality
  • Maintain a strong record for attendance and punctuality
  • Ability to read and interpret work-related documents
  • Ability to respond to routine correspondence
  • Ability to listen, speak, and interact effectively with all customers and co-workers
  • Excellent verbal communication skills
  • Ability to practice professional telephone etiquette and techniques
  • Ability to understand and follow instructions, both written and verbal

šŸŽ Benefits & Perks

  • Opportunity to learn and develop career
  • Encouragement to be courageous and experiment everyday
  • Continuous trust and support in an environment where everyone can thrive
  • Growth minded culture with openness to feedback and learning
  • Opportunity to collaborate and drive exceptional outcomes for customers

Locations

  • Naga City, PH, India (Remote)

Salary

Estimated Salary Rangemedium confidence

300,000 - 500,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent written and verbal communication and interpersonal skillsintermediate
  • Knowledge in MS Office applicationsintermediate
  • Strong customer focus and adaptability to different personality typesintermediate
  • Ability to work in multi-shift environment, including holidaysintermediate
  • Ability to multi-task, set priorities and manage time effectivelyintermediate
  • Demonstrate initiative and responsibility for actionsintermediate
  • Work independently while maintaining an effective team member mentalityintermediate
  • Maintain a strong record for attendance and punctualityintermediate
  • Ability to read and interpret work-related documentsintermediate
  • Ability to respond to routine correspondenceintermediate
  • Ability to listen, speak, and interact effectively with all customers and co-workersintermediate
  • Excellent verbal communication skillsintermediate
  • Ability to practice professional telephone etiquette and techniquesintermediate
  • Ability to understand and follow instructions, both written and verbalintermediate

Required Qualifications

  • 4 year-course graduate or undergraduate (experience)
  • Not less than 12 months work experience in a contact center (experience)

Preferred Qualifications

  • In-depth knowledge of insurance products (experience)

Responsibilities

  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
  • Provides resolutions to caller problems and issues including researching and exploring alternative solutions
  • Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
  • Accepts payment and initiates disbursement requests over the phone
  • Navigates through a computerized data entry system or other relevant applications
  • Manages documentation of all call information according to standard operating procedures
  • Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
  • Undertakes all compliance and regulatory training in line with company requirements
  • Accountable in keeping up with process related learnings/training and meet performance standards set by the business
  • Completes customer’s transactional requests as provided by caller
  • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
  • Demonstrates accuracy in processing changes to customer policies based on the information provided
  • Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
  • Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customer’s part

Benefits

  • general: Opportunity to learn and develop career
  • general: Encouragement to be courageous and experiment everyday
  • general: Continuous trust and support in an environment where everyone can thrive
  • general: Growth minded culture with openness to feedback and learning
  • general: Opportunity to collaborate and drive exceptional outcomes for customers

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IBM logo

Contact Center Fresh Graduates

IBM

Customer Support and Service Jobs

Contact Center Fresh Graduates

full-timePosted: Dec 11, 2025

Job Description

Contact Center Fresh Graduates

šŸ“‹ Job Overview

The Contact Center Practitioner at IBM will work in a Client Innovation Center, providing customer service support by answering queries, resolving issues, and handling transactions. This role requires excellent communication skills and the ability to navigate through computerized systems to manage customer interactions effectively.

šŸ“ Location: Naga City, PH (Remote/Hybrid)

šŸ’¼ Career Level: Entry Level

šŸŽÆ Key Responsibilities

  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
  • Provides resolutions to caller problems and issues including researching and exploring alternative solutions
  • Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
  • Accepts payment and initiates disbursement requests over the phone
  • Navigates through a computerized data entry system or other relevant applications
  • Manages documentation of all call information according to standard operating procedures
  • Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
  • Undertakes all compliance and regulatory training in line with company requirements
  • Accountable in keeping up with process related learnings/training and meet performance standards set by the business
  • Completes customer’s transactional requests as provided by caller
  • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
  • Demonstrates accuracy in processing changes to customer policies based on the information provided
  • Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
  • Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customer’s part

āœ… Required Qualifications

  • 4 year-course graduate or undergraduate
  • Not less than 12 months work experience in a contact center

⭐ Preferred Qualifications

  • In-depth knowledge of insurance products

šŸ› ļø Required Skills

  • Excellent written and verbal communication and interpersonal skills
  • Knowledge in MS Office applications
  • Strong customer focus and adaptability to different personality types
  • Ability to work in multi-shift environment, including holidays
  • Ability to multi-task, set priorities and manage time effectively
  • Demonstrate initiative and responsibility for actions
  • Work independently while maintaining an effective team member mentality
  • Maintain a strong record for attendance and punctuality
  • Ability to read and interpret work-related documents
  • Ability to respond to routine correspondence
  • Ability to listen, speak, and interact effectively with all customers and co-workers
  • Excellent verbal communication skills
  • Ability to practice professional telephone etiquette and techniques
  • Ability to understand and follow instructions, both written and verbal

šŸŽ Benefits & Perks

  • Opportunity to learn and develop career
  • Encouragement to be courageous and experiment everyday
  • Continuous trust and support in an environment where everyone can thrive
  • Growth minded culture with openness to feedback and learning
  • Opportunity to collaborate and drive exceptional outcomes for customers

Locations

  • Naga City, PH, India (Remote)

Salary

Estimated Salary Rangemedium confidence

300,000 - 500,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent written and verbal communication and interpersonal skillsintermediate
  • Knowledge in MS Office applicationsintermediate
  • Strong customer focus and adaptability to different personality typesintermediate
  • Ability to work in multi-shift environment, including holidaysintermediate
  • Ability to multi-task, set priorities and manage time effectivelyintermediate
  • Demonstrate initiative and responsibility for actionsintermediate
  • Work independently while maintaining an effective team member mentalityintermediate
  • Maintain a strong record for attendance and punctualityintermediate
  • Ability to read and interpret work-related documentsintermediate
  • Ability to respond to routine correspondenceintermediate
  • Ability to listen, speak, and interact effectively with all customers and co-workersintermediate
  • Excellent verbal communication skillsintermediate
  • Ability to practice professional telephone etiquette and techniquesintermediate
  • Ability to understand and follow instructions, both written and verbalintermediate

Required Qualifications

  • 4 year-course graduate or undergraduate (experience)
  • Not less than 12 months work experience in a contact center (experience)

Preferred Qualifications

  • In-depth knowledge of insurance products (experience)

Responsibilities

  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
  • Provides resolutions to caller problems and issues including researching and exploring alternative solutions
  • Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
  • Accepts payment and initiates disbursement requests over the phone
  • Navigates through a computerized data entry system or other relevant applications
  • Manages documentation of all call information according to standard operating procedures
  • Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
  • Undertakes all compliance and regulatory training in line with company requirements
  • Accountable in keeping up with process related learnings/training and meet performance standards set by the business
  • Completes customer’s transactional requests as provided by caller
  • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
  • Demonstrates accuracy in processing changes to customer policies based on the information provided
  • Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
  • Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customer’s part

Benefits

  • general: Opportunity to learn and develop career
  • general: Encouragement to be courageous and experiment everyday
  • general: Continuous trust and support in an environment where everyone can thrive
  • general: Growth minded culture with openness to feedback and learning
  • general: Opportunity to collaborate and drive exceptional outcomes for customers

Target Your Resume for "Contact Center Fresh Graduates" , IBM

Get personalized recommendations to optimize your resume specifically for Contact Center Fresh Graduates. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Contact Center Fresh Graduates" , IBM

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Enterprise OperationsEnterprise Operations

Answer 10 quick questions to check your fit for Contact Center Fresh Graduates @ IBM.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.