Content Manager OnDemand Software Developer Support Engineer
IBM
Content Manager OnDemand Software Developer Support Engineer
Job Description
Content Manager OnDemand Software Developer Support Engineer
📋 Job Overview
The Content Manager OnDemand Software Developer Support Engineer at IBM provides advanced technical support for IBM's Content Manager OnDemand product. This role involves problem determination, collaborating with global teams to resolve issues, and contributing to customer satisfaction and organizational objectives. The position offers an opportunity to work with cutting-edge technologies and grow within IBM's enterprise content management strategy.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provides technical support assistance to customers using problem determination/problem source identification skills
- Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicates action plans to the customer or IBM representative as appropriate
- May provide training for and mentor others on the team
- Contributes to department attainment of organizational objectives and high customer satisfaction
- Develop and maintain technical documentation, processes and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces)
- Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
- Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills
- Recommend and implement new or improvements to existing technical support tools, procedures and processes
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
- Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution
- Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling
✅ Required Qualifications
- Over 5 years of hands-on experience with Product development
- Strong experience working as a full-time software developer in C, C++ & Java
- Solid understanding of software development lifecycle and tools
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
- Advanced skills in log analysis, trace interpretation, and root cause identification
- Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD
- Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs)
- CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries)
- Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets
- Experience in CMOD performance tuning and capacity planning
- Knowledge of CMOD indexing, retrieval, and archival processes
- Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW
- Experience with CMOD exits, user exits, and customizations
- Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements
- Experience with CMOD on Cloud or hybrid deployments
- Exposure to enterprise content management (ECM) ecosystems including integration with external systems
🛠️ Required Skills
- Problem determination/problem source identification
- Technical and negotiation skills
- Communication skills
- Training and mentorship
- Analytical thinking
- Structured problem-solving techniques
- Positive customer service attitude
- Self-starter
- Quick learner
- Analytical and troubleshooting skills
- Log analysis
- Trace interpretation
- Debugging
- C
- C++
- Java
- Software development lifecycle
- Operating systems administration (Windows/Linux/UNIX)
- Database backends (DB2, Oracle, SQL Server)
- APIs and SDKs (ODWEK, REST APIs)
- CMOD architecture
- CMOD configuration
- CMOD performance tuning
- CMOD capacity planning
- CMOD indexing
- CMOD retrieval
- CMOD archival processes
- ARS logs
- ARSLOAD
- ARSSOCKD
- ARSWWW
- CMOD exits
- User exits
- Customizations
- High availability
- SLA requirements
- Cloud and hybrid deployments
- Enterprise content management (ECM) ecosystems
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Opportunity to join IBM on their journey to being a responsible technology innovator and a force for good in the world
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Problem determination/problem source identificationintermediate
- Technical and negotiation skillsintermediate
- Communication skillsintermediate
- Training and mentorshipintermediate
- Analytical thinkingintermediate
- Structured problem-solving techniquesintermediate
- Positive customer service attitudeintermediate
- Self-starterintermediate
- Quick learnerintermediate
- Analytical and troubleshooting skillsintermediate
- Log analysisintermediate
- Trace interpretationintermediate
- Debuggingintermediate
- Cintermediate
- C++intermediate
- Javaintermediate
- Software development lifecycleintermediate
- Operating systems administration (Windows/Linux/UNIX)intermediate
- Database backends (DB2, Oracle, SQL Server)intermediate
- APIs and SDKs (ODWEK, REST APIs)intermediate
- CMOD architectureintermediate
- CMOD configurationintermediate
- CMOD performance tuningintermediate
- CMOD capacity planningintermediate
- CMOD indexingintermediate
- CMOD retrievalintermediate
- CMOD archival processesintermediate
- ARS logsintermediate
- ARSLOADintermediate
- ARSSOCKDintermediate
- ARSWWWintermediate
- CMOD exitsintermediate
- User exitsintermediate
- Customizationsintermediate
- High availabilityintermediate
- SLA requirementsintermediate
- Cloud and hybrid deploymentsintermediate
- Enterprise content management (ECM) ecosystemsintermediate
Required Qualifications
- Over 5 years of hands-on experience with Product development (experience)
- Strong experience working as a full-time software developer in C, C++ & Java (experience)
- Solid understanding of software development lifecycle and tools (experience)
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting (experience)
- Advanced skills in log analysis, trace interpretation, and root cause identification (experience)
- Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD (experience)
- Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs) (experience)
- CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries) (experience)
- Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets (experience)
- Experience in CMOD performance tuning and capacity planning (experience)
- Knowledge of CMOD indexing, retrieval, and archival processes (experience)
- Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW (experience)
- Experience with CMOD exits, user exits, and customizations (experience)
- Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements (experience)
- Experience with CMOD on Cloud or hybrid deployments (experience)
- Exposure to enterprise content management (ECM) ecosystems including integration with external systems (experience)
Responsibilities
- Provides technical support assistance to customers using problem determination/problem source identification skills
- Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicates action plans to the customer or IBM representative as appropriate
- May provide training for and mentor others on the team
- Contributes to department attainment of organizational objectives and high customer satisfaction
- Develop and maintain technical documentation, processes and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces)
- Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
- Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills
- Recommend and implement new or improvements to existing technical support tools, procedures and processes
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
- Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution
- Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Opportunity to join IBM on their journey to being a responsible technology innovator and a force for good in the world
Tags & Categories
Answer 10 quick questions to check your fit for Content Manager OnDemand Software Developer Support Engineer @ IBM.
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~2 Minutes
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Content Manager OnDemand Software Developer Support Engineer
IBM
Content Manager OnDemand Software Developer Support Engineer
Job Description
Content Manager OnDemand Software Developer Support Engineer
📋 Job Overview
The Content Manager OnDemand Software Developer Support Engineer at IBM provides advanced technical support for IBM's Content Manager OnDemand product. This role involves problem determination, collaborating with global teams to resolve issues, and contributing to customer satisfaction and organizational objectives. The position offers an opportunity to work with cutting-edge technologies and grow within IBM's enterprise content management strategy.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provides technical support assistance to customers using problem determination/problem source identification skills
- Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicates action plans to the customer or IBM representative as appropriate
- May provide training for and mentor others on the team
- Contributes to department attainment of organizational objectives and high customer satisfaction
- Develop and maintain technical documentation, processes and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces)
- Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
- Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills
- Recommend and implement new or improvements to existing technical support tools, procedures and processes
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
- Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution
- Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling
✅ Required Qualifications
- Over 5 years of hands-on experience with Product development
- Strong experience working as a full-time software developer in C, C++ & Java
- Solid understanding of software development lifecycle and tools
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
- Advanced skills in log analysis, trace interpretation, and root cause identification
- Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD
- Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs)
- CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries)
- Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets
- Experience in CMOD performance tuning and capacity planning
- Knowledge of CMOD indexing, retrieval, and archival processes
- Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW
- Experience with CMOD exits, user exits, and customizations
- Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements
- Experience with CMOD on Cloud or hybrid deployments
- Exposure to enterprise content management (ECM) ecosystems including integration with external systems
🛠️ Required Skills
- Problem determination/problem source identification
- Technical and negotiation skills
- Communication skills
- Training and mentorship
- Analytical thinking
- Structured problem-solving techniques
- Positive customer service attitude
- Self-starter
- Quick learner
- Analytical and troubleshooting skills
- Log analysis
- Trace interpretation
- Debugging
- C
- C++
- Java
- Software development lifecycle
- Operating systems administration (Windows/Linux/UNIX)
- Database backends (DB2, Oracle, SQL Server)
- APIs and SDKs (ODWEK, REST APIs)
- CMOD architecture
- CMOD configuration
- CMOD performance tuning
- CMOD capacity planning
- CMOD indexing
- CMOD retrieval
- CMOD archival processes
- ARS logs
- ARSLOAD
- ARSSOCKD
- ARSWWW
- CMOD exits
- User exits
- Customizations
- High availability
- SLA requirements
- Cloud and hybrid deployments
- Enterprise content management (ECM) ecosystems
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Opportunity to join IBM on their journey to being a responsible technology innovator and a force for good in the world
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Problem determination/problem source identificationintermediate
- Technical and negotiation skillsintermediate
- Communication skillsintermediate
- Training and mentorshipintermediate
- Analytical thinkingintermediate
- Structured problem-solving techniquesintermediate
- Positive customer service attitudeintermediate
- Self-starterintermediate
- Quick learnerintermediate
- Analytical and troubleshooting skillsintermediate
- Log analysisintermediate
- Trace interpretationintermediate
- Debuggingintermediate
- Cintermediate
- C++intermediate
- Javaintermediate
- Software development lifecycleintermediate
- Operating systems administration (Windows/Linux/UNIX)intermediate
- Database backends (DB2, Oracle, SQL Server)intermediate
- APIs and SDKs (ODWEK, REST APIs)intermediate
- CMOD architectureintermediate
- CMOD configurationintermediate
- CMOD performance tuningintermediate
- CMOD capacity planningintermediate
- CMOD indexingintermediate
- CMOD retrievalintermediate
- CMOD archival processesintermediate
- ARS logsintermediate
- ARSLOADintermediate
- ARSSOCKDintermediate
- ARSWWWintermediate
- CMOD exitsintermediate
- User exitsintermediate
- Customizationsintermediate
- High availabilityintermediate
- SLA requirementsintermediate
- Cloud and hybrid deploymentsintermediate
- Enterprise content management (ECM) ecosystemsintermediate
Required Qualifications
- Over 5 years of hands-on experience with Product development (experience)
- Strong experience working as a full-time software developer in C, C++ & Java (experience)
- Solid understanding of software development lifecycle and tools (experience)
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting (experience)
- Advanced skills in log analysis, trace interpretation, and root cause identification (experience)
- Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD (experience)
- Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs) (experience)
- CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries) (experience)
- Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets (experience)
- Experience in CMOD performance tuning and capacity planning (experience)
- Knowledge of CMOD indexing, retrieval, and archival processes (experience)
- Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW (experience)
- Experience with CMOD exits, user exits, and customizations (experience)
- Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements (experience)
- Experience with CMOD on Cloud or hybrid deployments (experience)
- Exposure to enterprise content management (ECM) ecosystems including integration with external systems (experience)
Responsibilities
- Provides technical support assistance to customers using problem determination/problem source identification skills
- Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicates action plans to the customer or IBM representative as appropriate
- May provide training for and mentor others on the team
- Contributes to department attainment of organizational objectives and high customer satisfaction
- Develop and maintain technical documentation, processes and troubleshooting guides
- Configure Content Manager OnDemand environments for support and education
- Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces)
- Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
- Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills
- Recommend and implement new or improvements to existing technical support tools, procedures and processes
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
- Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution
- Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Opportunity to join IBM on their journey to being a responsible technology innovator and a force for good in the world
Tags & Categories
Answer 10 quick questions to check your fit for Content Manager OnDemand Software Developer Support Engineer @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs