Customer Service Subject Matter Expert OtC
IBM
Customer Service Subject Matter Expert OtC
Job Description
Customer Service Subject Matter Expert OtC
📋 Job Overview
This senior managerial role involves defining and driving the strategic direction of OtC transformation across the client portfolio. It requires thought leadership, client advisory, and operational oversight, focusing on delivering measurable business impact through innovation and excellence. The role is suited for individuals who are growth-minded, courageous, and committed to continuous learning and development.
📍 Location: Krakow, PL (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Define and drive the strategic direction of OtC transformation across the client portfolio
- Provide thought leadership and client advisory
- Ensure operational oversight
- Focus on delivering measurable business impact through innovation and excellence
🛠️ Required Skills
- Thought leadership
- Client advisory
- Operational oversight
- Innovation
- Excellence
- Growth-mindedness
- Curiosity
- Openness to feedback
- Collaboration
- Team-focused approach
- Courage
- Outcome-focused approach
🎁 Benefits & Perks
- Opportunity for learning and development
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Flexible working patterns
- Equal-opportunity employment
Locations
- Krakow, PL, India (Remote)
Salary
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Thought leadershipintermediate
- Client advisoryintermediate
- Operational oversightintermediate
- Innovationintermediate
- Excellenceintermediate
- Growth-mindednessintermediate
- Curiosityintermediate
- Openness to feedbackintermediate
- Collaborationintermediate
- Team-focused approachintermediate
- Courageintermediate
- Outcome-focused approachintermediate
Responsibilities
- Define and drive the strategic direction of OtC transformation across the client portfolio
- Provide thought leadership and client advisory
- Ensure operational oversight
- Focus on delivering measurable business impact through innovation and excellence
Benefits
- general: Opportunity for learning and development
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Flexible working patterns
- general: Equal-opportunity employment
Tags & Categories
Customer Service Subject Matter Expert OtC
IBM
Customer Service Subject Matter Expert OtC
Job Description
Customer Service Subject Matter Expert OtC
📋 Job Overview
This senior managerial role involves defining and driving the strategic direction of OtC transformation across the client portfolio. It requires thought leadership, client advisory, and operational oversight, focusing on delivering measurable business impact through innovation and excellence. The role is suited for individuals who are growth-minded, courageous, and committed to continuous learning and development.
📍 Location: Krakow, PL (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Define and drive the strategic direction of OtC transformation across the client portfolio
- Provide thought leadership and client advisory
- Ensure operational oversight
- Focus on delivering measurable business impact through innovation and excellence
🛠️ Required Skills
- Thought leadership
- Client advisory
- Operational oversight
- Innovation
- Excellence
- Growth-mindedness
- Curiosity
- Openness to feedback
- Collaboration
- Team-focused approach
- Courage
- Outcome-focused approach
🎁 Benefits & Perks
- Opportunity for learning and development
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Flexible working patterns
- Equal-opportunity employment
Locations
- Krakow, PL, India (Remote)
Salary
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Thought leadershipintermediate
- Client advisoryintermediate
- Operational oversightintermediate
- Innovationintermediate
- Excellenceintermediate
- Growth-mindednessintermediate
- Curiosityintermediate
- Openness to feedbackintermediate
- Collaborationintermediate
- Team-focused approachintermediate
- Courageintermediate
- Outcome-focused approachintermediate
Responsibilities
- Define and drive the strategic direction of OtC transformation across the client portfolio
- Provide thought leadership and client advisory
- Ensure operational oversight
- Focus on delivering measurable business impact through innovation and excellence
Benefits
- general: Opportunity for learning and development
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Flexible working patterns
- general: Equal-opportunity employment
Tags & Categories