Customer Success Engineer
IBM
Customer Success Engineer
Job Description
Customer Success Engineer
š Job Overview
Customer Success Engineers at IBM are responsible for the technical health and post-sales journey of customers, focusing on onboarding, adoption, and value attainment of HashiCorp tools. They serve as the primary technical point of contact, helping customers integrate HashiCorp solutions into their software stacks and ensuring on-time renewals. The role involves deep product expertise and a commitment to enhancing customer experiences through IBM's cloud solutions.
š Location: CORAL GABLES, US (Remote/Hybrid)
š¼ Career Level: Professional
šÆ Key Responsibilities
- Responsible for success of assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth
- Serve as a subject matter expert for customersā usage of tools to solve business challenges, providing technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
- Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application delivery and to help customers use HashiCorp tooling to drive measurable value-based outcomes
- Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customerās needs
- Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
- Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customerās lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
- Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
- Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health
ā Required Qualifications
- 5 years experience with solution architecture, sales engineering, technical account management or equivalent experience
- Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform
- Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
- Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections
- Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
- Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
- Experience planning projects and leading customers through implementations of highly-technical products
- Comfort working with and advising both technical and business partners across the customer lifecycle
- Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties
- Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
- Skill in identifying and addressing customer risk, and confidence in mitigating it
- Comfort working remotely and performing well given a high level of independence and autonomy
š ļø Required Skills
- Solution architecture
- Sales engineering
- Technical account management
- Software development
- Operations
- Security cloud
- Microservices
- Containers
- Scheduling platform
- Infrastructure Automation
- Identity Management
- Dev/Ops
- Vagrant
- Packer
- Terraform
- Consul
- Nomad
- Vault
- Communication
- Technical content development
- Project planning
- Customer risk management
- Remote working
- Independence
- Autonomy
š Benefits & Perks
- Participation in an IBM Sales Incentive plan
- Learning and development opportunities
- Encouragement to be courageous and experiment
- Continuous trust and support in an inclusive environment
- Opportunities for growth and feedback
- Collaboration with colleagues for exceptional customer outcomes
Locations
- CORAL GABLES, US, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Solution architectureintermediate
- Sales engineeringintermediate
- Technical account managementintermediate
- Software developmentintermediate
- Operationsintermediate
- Security cloudintermediate
- Microservicesintermediate
- Containersintermediate
- Scheduling platformintermediate
- Infrastructure Automationintermediate
- Identity Managementintermediate
- Dev/Opsintermediate
- Vagrantintermediate
- Packerintermediate
- Terraformintermediate
- Consulintermediate
- Nomadintermediate
- Vaultintermediate
- Communicationintermediate
- Technical content developmentintermediate
- Project planningintermediate
- Customer risk managementintermediate
- Remote workingintermediate
- Independenceintermediate
- Autonomyintermediate
Required Qualifications
- 5 years experience with solution architecture, sales engineering, technical account management or equivalent experience (experience)
- Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform (experience)
- Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others (experience)
- Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections (experience)
- Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail (experience)
- Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service (experience)
- Experience planning projects and leading customers through implementations of highly-technical products (experience)
- Comfort working with and advising both technical and business partners across the customer lifecycle (experience)
- Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties (experience)
- Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction (experience)
- Skill in identifying and addressing customer risk, and confidence in mitigating it (experience)
- Comfort working remotely and performing well given a high level of independence and autonomy (experience)
Responsibilities
- Responsible for success of assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth
- Serve as a subject matter expert for customersā usage of tools to solve business challenges, providing technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
- Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application delivery and to help customers use HashiCorp tooling to drive measurable value-based outcomes
- Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customerās needs
- Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
- Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customerās lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
- Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
- Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health
Benefits
- general: Participation in an IBM Sales Incentive plan
- general: Learning and development opportunities
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an inclusive environment
- general: Opportunities for growth and feedback
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Engineer @ IBM.
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~2 Minutes
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Customer Success Engineer
IBM
Customer Success Engineer
Job Description
Customer Success Engineer
š Job Overview
Customer Success Engineers at IBM are responsible for the technical health and post-sales journey of customers, focusing on onboarding, adoption, and value attainment of HashiCorp tools. They serve as the primary technical point of contact, helping customers integrate HashiCorp solutions into their software stacks and ensuring on-time renewals. The role involves deep product expertise and a commitment to enhancing customer experiences through IBM's cloud solutions.
š Location: CORAL GABLES, US (Remote/Hybrid)
š¼ Career Level: Professional
šÆ Key Responsibilities
- Responsible for success of assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth
- Serve as a subject matter expert for customersā usage of tools to solve business challenges, providing technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
- Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application delivery and to help customers use HashiCorp tooling to drive measurable value-based outcomes
- Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customerās needs
- Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
- Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customerās lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
- Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
- Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health
ā Required Qualifications
- 5 years experience with solution architecture, sales engineering, technical account management or equivalent experience
- Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform
- Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
- Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections
- Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
- Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
- Experience planning projects and leading customers through implementations of highly-technical products
- Comfort working with and advising both technical and business partners across the customer lifecycle
- Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties
- Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
- Skill in identifying and addressing customer risk, and confidence in mitigating it
- Comfort working remotely and performing well given a high level of independence and autonomy
š ļø Required Skills
- Solution architecture
- Sales engineering
- Technical account management
- Software development
- Operations
- Security cloud
- Microservices
- Containers
- Scheduling platform
- Infrastructure Automation
- Identity Management
- Dev/Ops
- Vagrant
- Packer
- Terraform
- Consul
- Nomad
- Vault
- Communication
- Technical content development
- Project planning
- Customer risk management
- Remote working
- Independence
- Autonomy
š Benefits & Perks
- Participation in an IBM Sales Incentive plan
- Learning and development opportunities
- Encouragement to be courageous and experiment
- Continuous trust and support in an inclusive environment
- Opportunities for growth and feedback
- Collaboration with colleagues for exceptional customer outcomes
Locations
- CORAL GABLES, US, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Solution architectureintermediate
- Sales engineeringintermediate
- Technical account managementintermediate
- Software developmentintermediate
- Operationsintermediate
- Security cloudintermediate
- Microservicesintermediate
- Containersintermediate
- Scheduling platformintermediate
- Infrastructure Automationintermediate
- Identity Managementintermediate
- Dev/Opsintermediate
- Vagrantintermediate
- Packerintermediate
- Terraformintermediate
- Consulintermediate
- Nomadintermediate
- Vaultintermediate
- Communicationintermediate
- Technical content developmentintermediate
- Project planningintermediate
- Customer risk managementintermediate
- Remote workingintermediate
- Independenceintermediate
- Autonomyintermediate
Required Qualifications
- 5 years experience with solution architecture, sales engineering, technical account management or equivalent experience (experience)
- Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform (experience)
- Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others (experience)
- Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections (experience)
- Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail (experience)
- Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service (experience)
- Experience planning projects and leading customers through implementations of highly-technical products (experience)
- Comfort working with and advising both technical and business partners across the customer lifecycle (experience)
- Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties (experience)
- Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction (experience)
- Skill in identifying and addressing customer risk, and confidence in mitigating it (experience)
- Comfort working remotely and performing well given a high level of independence and autonomy (experience)
Responsibilities
- Responsible for success of assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth
- Serve as a subject matter expert for customersā usage of tools to solve business challenges, providing technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
- Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application delivery and to help customers use HashiCorp tooling to drive measurable value-based outcomes
- Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customerās needs
- Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
- Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customerās lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
- Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
- Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health
Benefits
- general: Participation in an IBM Sales Incentive plan
- general: Learning and development opportunities
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an inclusive environment
- general: Opportunities for growth and feedback
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Engineer @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs