Entry Level Technical Support Professional
IBM
Entry Level Technical Support Professional
Job Description
Entry Level Technical Support Professional
📋 Job Overview
As a Technical Support Professional at Apptio, an IBM Company, you will provide advanced technical assistance and troubleshooting for customers using Apptio's SaaS platform. This role requires strong technical skills, exceptional customer relationship management, and the ability to thrive under pressure while managing multiple priorities. You will work closely with engineering and product teams to resolve complex issues, maintain system reliability, and ensure client success.
📍 Location: Bellevue, US (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provide advanced technical assistance and troubleshooting for customers using Apptio's SaaS platform
- Work closely with engineering and product teams to resolve complex issues
- Maintain system reliability
- Ensure client success
- Demonstrate leadership in customer-facing situations
✅ Required Qualifications
- Strong technical skills
- Exceptional customer relationship management
- Ability to thrive under pressure
- Ability to manage multiple priorities
- Deep technical understanding
- Strong organizational skills
🛠️ Required Skills
- Technical skills
- Customer relationship management
- Leadership
- Organizational skills
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Locations
- Bellevue, US, India (Remote)
Salary
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical skillsintermediate
- Customer relationship managementintermediate
- Leadershipintermediate
- Organizational skillsintermediate
Required Qualifications
- Strong technical skills (experience)
- Exceptional customer relationship management (experience)
- Ability to thrive under pressure (experience)
- Ability to manage multiple priorities (experience)
- Deep technical understanding (experience)
- Strong organizational skills (experience)
Responsibilities
- Provide advanced technical assistance and troubleshooting for customers using Apptio's SaaS platform
- Work closely with engineering and product teams to resolve complex issues
- Maintain system reliability
- Ensure client success
- Demonstrate leadership in customer-facing situations
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Tags & Categories
Entry Level Technical Support Professional
IBM
Entry Level Technical Support Professional
Job Description
Entry Level Technical Support Professional
📋 Job Overview
As a Technical Support Professional at Apptio, an IBM Company, you will provide advanced technical assistance and troubleshooting for customers using Apptio's SaaS platform. This role requires strong technical skills, exceptional customer relationship management, and the ability to thrive under pressure while managing multiple priorities. You will work closely with engineering and product teams to resolve complex issues, maintain system reliability, and ensure client success.
📍 Location: Bellevue, US (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provide advanced technical assistance and troubleshooting for customers using Apptio's SaaS platform
- Work closely with engineering and product teams to resolve complex issues
- Maintain system reliability
- Ensure client success
- Demonstrate leadership in customer-facing situations
✅ Required Qualifications
- Strong technical skills
- Exceptional customer relationship management
- Ability to thrive under pressure
- Ability to manage multiple priorities
- Deep technical understanding
- Strong organizational skills
🛠️ Required Skills
- Technical skills
- Customer relationship management
- Leadership
- Organizational skills
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Locations
- Bellevue, US, India (Remote)
Salary
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical skillsintermediate
- Customer relationship managementintermediate
- Leadershipintermediate
- Organizational skillsintermediate
Required Qualifications
- Strong technical skills (experience)
- Exceptional customer relationship management (experience)
- Ability to thrive under pressure (experience)
- Ability to manage multiple priorities (experience)
- Deep technical understanding (experience)
- Strong organizational skills (experience)
Responsibilities
- Provide advanced technical assistance and troubleshooting for customers using Apptio's SaaS platform
- Work closely with engineering and product teams to resolve complex issues
- Maintain system reliability
- Ensure client success
- Demonstrate leadership in customer-facing situations
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Tags & Categories