Experience Strategy and Design Lead
IBM
Experience Strategy and Design Lead
Job Description
Experience Strategy and Design Lead
📋 Job Overview
The Experience Strategy and Design Lead at IBM will drive AI experience transformations for clients, focusing on human-centered design and strategic visioning. Based in Singapore or Australia, the role involves leading a regional squad to identify market opportunities, develop AI-driven experiences, and support clients in adopting new ways of working. The ideal candidate will possess strong analytical, strategic, and service design skills to navigate the evolving technology landscape and engage with C-suite executives.
📍 Location: Multiple Locations
💼 Career Level: Professional
🎯 Key Responsibilities
- Identify untapped markets, customer needs, and business opportunities through research and advisory services
- Design and develop differentiated AI experiences and minimum viable products (MVPs) for testing and iteration
- Utilize modern AI tools and methods to design end-to-end experiences for employees and customers
- Continually monitor, analyze, and optimize the user experience and content
- Help clients change their ways of working and adopt an AI mindset
- Generate actionable insights from market research and analysis
- Develop persuasive POVs on the business value of AI and importance of exceptional user experiences
- Pioneer ways to design with AI and for AI experiences
- Demonstrate proven success and drive client AI transformations through IBM’s Client Zero transformation journey
- Support early-stage opportunities by shaping deals, crafting transformation narratives, and building pipeline
- Co-create early-stage pursuits with the Geo team to articulate the transformation vision and Client Zero story
- Supplement markets/geos with key strategic skills or delivery leadership for first-of-a-kind programs
- Support cross-offering integration and thought leadership across the Strategy & Transformation service line
- Feed learnings and outcomes from engagements to the Offering Team for codification and GTM alignment
- Produce comprehensive executive POVs about the business value of AI Experience Design
- Create a Value Hypothesis, Use Case Portfolio, Experience Blueprint, and MVP experience via AI innovation framework
- Design user interfaces for AI experiences including design systems, prompt guidelines, user journeys, and experience roadmaps
- Provide change management and AI adoption guidance using AIXP Value Measurement Framework and DesignOps playbooks
✅ Required Qualifications
- At least 10 years of hands-on exposure in Customer/Employee Experience Strategy and Design roles
- Proficiency in human-centered design methodologies like Design Thinking
- Demonstrable command of essential skill sets including research, data analysis, experience design (UI/UX), change management
- Use of modern AI tools for driving productivity in the design process
- Strong interpersonal communication skills
- Ability to travel domestically and internationally
- Proficient in IBM Consulting Advantage and other 3rd party AI tools
🛠️ Required Skills
- Analytical abilities
- Strategic acumen
- Service design skills
- Human-centered design
- Research
- Data analysis
- Experience design (UI/UX)
- Change management
- Modern AI tools
- Interpersonal communication
- IBM Consulting Advantage
- 3rd party AI tools
- Design Thinking
- AI innovation framework
- Experience Equation Framework
- Carbon for AI
- Watsonx
- Figma
- Adobe
- AIXP Value Measurement Framework
- DesignOps playbooks
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Collaborative team-focused approach
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by law
- Commitment to compliance with fair employment practices regarding citizenship and immigration status
Locations
- Multiple Locations, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Analytical abilitiesintermediate
- Strategic acumenintermediate
- Service design skillsintermediate
- Human-centered designintermediate
- Researchintermediate
- Data analysisintermediate
- Experience design (UI/UX)intermediate
- Change managementintermediate
- Modern AI toolsintermediate
- Interpersonal communicationintermediate
- IBM Consulting Advantageintermediate
- 3rd party AI toolsintermediate
- Design Thinkingintermediate
- AI innovation frameworkintermediate
- Experience Equation Frameworkintermediate
- Carbon for AIintermediate
- Watsonxintermediate
- Figmaintermediate
- Adobeintermediate
- AIXP Value Measurement Frameworkintermediate
- DesignOps playbooksintermediate
Required Qualifications
- At least 10 years of hands-on exposure in Customer/Employee Experience Strategy and Design roles (experience)
- Proficiency in human-centered design methodologies like Design Thinking (experience)
- Demonstrable command of essential skill sets including research, data analysis, experience design (UI/UX), change management (experience)
- Use of modern AI tools for driving productivity in the design process (experience)
- Strong interpersonal communication skills (experience)
- Ability to travel domestically and internationally (experience)
- Proficient in IBM Consulting Advantage and other 3rd party AI tools (experience)
Responsibilities
- Identify untapped markets, customer needs, and business opportunities through research and advisory services
- Design and develop differentiated AI experiences and minimum viable products (MVPs) for testing and iteration
- Utilize modern AI tools and methods to design end-to-end experiences for employees and customers
- Continually monitor, analyze, and optimize the user experience and content
- Help clients change their ways of working and adopt an AI mindset
- Generate actionable insights from market research and analysis
- Develop persuasive POVs on the business value of AI and importance of exceptional user experiences
- Pioneer ways to design with AI and for AI experiences
- Demonstrate proven success and drive client AI transformations through IBM’s Client Zero transformation journey
- Support early-stage opportunities by shaping deals, crafting transformation narratives, and building pipeline
- Co-create early-stage pursuits with the Geo team to articulate the transformation vision and Client Zero story
- Supplement markets/geos with key strategic skills or delivery leadership for first-of-a-kind programs
- Support cross-offering integration and thought leadership across the Strategy & Transformation service line
- Feed learnings and outcomes from engagements to the Offering Team for codification and GTM alignment
- Produce comprehensive executive POVs about the business value of AI Experience Design
- Create a Value Hypothesis, Use Case Portfolio, Experience Blueprint, and MVP experience via AI innovation framework
- Design user interfaces for AI experiences including design systems, prompt guidelines, user journeys, and experience roadmaps
- Provide change management and AI adoption guidance using AIXP Value Measurement Framework and DesignOps playbooks
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Collaborative team-focused approach
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by law
- general: Commitment to compliance with fair employment practices regarding citizenship and immigration status
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Answer 10 quick questions to check your fit for Experience Strategy and Design Lead @ IBM.
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~2 Minutes
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Experience Strategy and Design Lead
IBM
Experience Strategy and Design Lead
Job Description
Experience Strategy and Design Lead
📋 Job Overview
The Experience Strategy and Design Lead at IBM will drive AI experience transformations for clients, focusing on human-centered design and strategic visioning. Based in Singapore or Australia, the role involves leading a regional squad to identify market opportunities, develop AI-driven experiences, and support clients in adopting new ways of working. The ideal candidate will possess strong analytical, strategic, and service design skills to navigate the evolving technology landscape and engage with C-suite executives.
📍 Location: Multiple Locations
💼 Career Level: Professional
🎯 Key Responsibilities
- Identify untapped markets, customer needs, and business opportunities through research and advisory services
- Design and develop differentiated AI experiences and minimum viable products (MVPs) for testing and iteration
- Utilize modern AI tools and methods to design end-to-end experiences for employees and customers
- Continually monitor, analyze, and optimize the user experience and content
- Help clients change their ways of working and adopt an AI mindset
- Generate actionable insights from market research and analysis
- Develop persuasive POVs on the business value of AI and importance of exceptional user experiences
- Pioneer ways to design with AI and for AI experiences
- Demonstrate proven success and drive client AI transformations through IBM’s Client Zero transformation journey
- Support early-stage opportunities by shaping deals, crafting transformation narratives, and building pipeline
- Co-create early-stage pursuits with the Geo team to articulate the transformation vision and Client Zero story
- Supplement markets/geos with key strategic skills or delivery leadership for first-of-a-kind programs
- Support cross-offering integration and thought leadership across the Strategy & Transformation service line
- Feed learnings and outcomes from engagements to the Offering Team for codification and GTM alignment
- Produce comprehensive executive POVs about the business value of AI Experience Design
- Create a Value Hypothesis, Use Case Portfolio, Experience Blueprint, and MVP experience via AI innovation framework
- Design user interfaces for AI experiences including design systems, prompt guidelines, user journeys, and experience roadmaps
- Provide change management and AI adoption guidance using AIXP Value Measurement Framework and DesignOps playbooks
✅ Required Qualifications
- At least 10 years of hands-on exposure in Customer/Employee Experience Strategy and Design roles
- Proficiency in human-centered design methodologies like Design Thinking
- Demonstrable command of essential skill sets including research, data analysis, experience design (UI/UX), change management
- Use of modern AI tools for driving productivity in the design process
- Strong interpersonal communication skills
- Ability to travel domestically and internationally
- Proficient in IBM Consulting Advantage and other 3rd party AI tools
🛠️ Required Skills
- Analytical abilities
- Strategic acumen
- Service design skills
- Human-centered design
- Research
- Data analysis
- Experience design (UI/UX)
- Change management
- Modern AI tools
- Interpersonal communication
- IBM Consulting Advantage
- 3rd party AI tools
- Design Thinking
- AI innovation framework
- Experience Equation Framework
- Carbon for AI
- Watsonx
- Figma
- Adobe
- AIXP Value Measurement Framework
- DesignOps playbooks
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Collaborative team-focused approach
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by law
- Commitment to compliance with fair employment practices regarding citizenship and immigration status
Locations
- Multiple Locations, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Analytical abilitiesintermediate
- Strategic acumenintermediate
- Service design skillsintermediate
- Human-centered designintermediate
- Researchintermediate
- Data analysisintermediate
- Experience design (UI/UX)intermediate
- Change managementintermediate
- Modern AI toolsintermediate
- Interpersonal communicationintermediate
- IBM Consulting Advantageintermediate
- 3rd party AI toolsintermediate
- Design Thinkingintermediate
- AI innovation frameworkintermediate
- Experience Equation Frameworkintermediate
- Carbon for AIintermediate
- Watsonxintermediate
- Figmaintermediate
- Adobeintermediate
- AIXP Value Measurement Frameworkintermediate
- DesignOps playbooksintermediate
Required Qualifications
- At least 10 years of hands-on exposure in Customer/Employee Experience Strategy and Design roles (experience)
- Proficiency in human-centered design methodologies like Design Thinking (experience)
- Demonstrable command of essential skill sets including research, data analysis, experience design (UI/UX), change management (experience)
- Use of modern AI tools for driving productivity in the design process (experience)
- Strong interpersonal communication skills (experience)
- Ability to travel domestically and internationally (experience)
- Proficient in IBM Consulting Advantage and other 3rd party AI tools (experience)
Responsibilities
- Identify untapped markets, customer needs, and business opportunities through research and advisory services
- Design and develop differentiated AI experiences and minimum viable products (MVPs) for testing and iteration
- Utilize modern AI tools and methods to design end-to-end experiences for employees and customers
- Continually monitor, analyze, and optimize the user experience and content
- Help clients change their ways of working and adopt an AI mindset
- Generate actionable insights from market research and analysis
- Develop persuasive POVs on the business value of AI and importance of exceptional user experiences
- Pioneer ways to design with AI and for AI experiences
- Demonstrate proven success and drive client AI transformations through IBM’s Client Zero transformation journey
- Support early-stage opportunities by shaping deals, crafting transformation narratives, and building pipeline
- Co-create early-stage pursuits with the Geo team to articulate the transformation vision and Client Zero story
- Supplement markets/geos with key strategic skills or delivery leadership for first-of-a-kind programs
- Support cross-offering integration and thought leadership across the Strategy & Transformation service line
- Feed learnings and outcomes from engagements to the Offering Team for codification and GTM alignment
- Produce comprehensive executive POVs about the business value of AI Experience Design
- Create a Value Hypothesis, Use Case Portfolio, Experience Blueprint, and MVP experience via AI innovation framework
- Design user interfaces for AI experiences including design systems, prompt guidelines, user journeys, and experience roadmaps
- Provide change management and AI adoption guidance using AIXP Value Measurement Framework and DesignOps playbooks
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Collaborative team-focused approach
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by law
- general: Commitment to compliance with fair employment practices regarding citizenship and immigration status
Tags & Categories
Answer 10 quick questions to check your fit for Experience Strategy and Design Lead @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs