HashiCorp Senior Support Engineer (Secure)
IBM
HashiCorp Senior Support Engineer (Secure)
Job Description
HashiCorp Senior Support Engineer (Secure)
📋 Job Overview
The Senior Support Engineer for HashiCorp Secure at IBM will join a small, customer-facing team focused on supporting HashiCorp's fast-growing business in the APJ region. The role involves troubleshooting complex issues with HashiCorp Secure products, maintaining detailed customer communication, and collaborating with global teams to enhance customer satisfaction and success. This position is primarily remote with occasional office collaboration.
📍 Location: MELBOURNE, AU (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Troubleshoot complex issues related to HashiCorp Secure products (Vault and Boundary)
- Maintain detailed communication with customers and responsiveness to their needs
- Attend customer meetings to identify, debug, and resolve issues
- Serve as a liaison between the customer and HashiCorp engineering
- Update and improve product documentation
- Guide feature development
- Build tools to enhance the support team's success
- Collaborate with regional and global remote teams
✅ Required Qualifications
- Experienced customer-facing engineering professional
- Self-motivated, tactful, and detail-oriented
- Insatiable desire to learn new technology
- Eye for automation, customer experience, process improvement, and efficient problem-solving
🛠️ Required Skills
- Essential communication
- Collaboration
- Constant learning
- Iteration
- Automation
- Customer experience
- Process improvement
- Efficient problem-solving
- Troubleshooting
- Detailed communication
- Responsiveness
- Liaison skills
- Documentation
- Feature development
- Tool building
- Remote collaboration
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- MELBOURNE, AU, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Essential communicationintermediate
- Collaborationintermediate
- Constant learningintermediate
- Iterationintermediate
- Automationintermediate
- Customer experienceintermediate
- Process improvementintermediate
- Efficient problem-solvingintermediate
- Troubleshootingintermediate
- Detailed communicationintermediate
- Responsivenessintermediate
- Liaison skillsintermediate
- Documentationintermediate
- Feature developmentintermediate
- Tool buildingintermediate
- Remote collaborationintermediate
Required Qualifications
- Experienced customer-facing engineering professional (experience)
- Self-motivated, tactful, and detail-oriented (experience)
- Insatiable desire to learn new technology (experience)
- Eye for automation, customer experience, process improvement, and efficient problem-solving (experience)
Responsibilities
- Troubleshoot complex issues related to HashiCorp Secure products (Vault and Boundary)
- Maintain detailed communication with customers and responsiveness to their needs
- Attend customer meetings to identify, debug, and resolve issues
- Serve as a liaison between the customer and HashiCorp engineering
- Update and improve product documentation
- Guide feature development
- Build tools to enhance the support team's success
- Collaborate with regional and global remote teams
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for HashiCorp Senior Support Engineer (Secure) @ IBM.
10 Questions
~2 Minutes
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HashiCorp Senior Support Engineer (Secure)
IBM
HashiCorp Senior Support Engineer (Secure)
Job Description
HashiCorp Senior Support Engineer (Secure)
📋 Job Overview
The Senior Support Engineer for HashiCorp Secure at IBM will join a small, customer-facing team focused on supporting HashiCorp's fast-growing business in the APJ region. The role involves troubleshooting complex issues with HashiCorp Secure products, maintaining detailed customer communication, and collaborating with global teams to enhance customer satisfaction and success. This position is primarily remote with occasional office collaboration.
📍 Location: MELBOURNE, AU (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Troubleshoot complex issues related to HashiCorp Secure products (Vault and Boundary)
- Maintain detailed communication with customers and responsiveness to their needs
- Attend customer meetings to identify, debug, and resolve issues
- Serve as a liaison between the customer and HashiCorp engineering
- Update and improve product documentation
- Guide feature development
- Build tools to enhance the support team's success
- Collaborate with regional and global remote teams
✅ Required Qualifications
- Experienced customer-facing engineering professional
- Self-motivated, tactful, and detail-oriented
- Insatiable desire to learn new technology
- Eye for automation, customer experience, process improvement, and efficient problem-solving
🛠️ Required Skills
- Essential communication
- Collaboration
- Constant learning
- Iteration
- Automation
- Customer experience
- Process improvement
- Efficient problem-solving
- Troubleshooting
- Detailed communication
- Responsiveness
- Liaison skills
- Documentation
- Feature development
- Tool building
- Remote collaboration
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- MELBOURNE, AU, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Essential communicationintermediate
- Collaborationintermediate
- Constant learningintermediate
- Iterationintermediate
- Automationintermediate
- Customer experienceintermediate
- Process improvementintermediate
- Efficient problem-solvingintermediate
- Troubleshootingintermediate
- Detailed communicationintermediate
- Responsivenessintermediate
- Liaison skillsintermediate
- Documentationintermediate
- Feature developmentintermediate
- Tool buildingintermediate
- Remote collaborationintermediate
Required Qualifications
- Experienced customer-facing engineering professional (experience)
- Self-motivated, tactful, and detail-oriented (experience)
- Insatiable desire to learn new technology (experience)
- Eye for automation, customer experience, process improvement, and efficient problem-solving (experience)
Responsibilities
- Troubleshoot complex issues related to HashiCorp Secure products (Vault and Boundary)
- Maintain detailed communication with customers and responsiveness to their needs
- Attend customer meetings to identify, debug, and resolve issues
- Serve as a liaison between the customer and HashiCorp engineering
- Update and improve product documentation
- Guide feature development
- Build tools to enhance the support team's success
- Collaborate with regional and global remote teams
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for HashiCorp Senior Support Engineer (Secure) @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs