InfoSphere Optim Technical Support Professional
IBM
InfoSphere Optim Technical Support Professional
Job Description
InfoSphere Optim Technical Support Professional
📋 Job Overview
The InfoSphere Optim Technical Support Professional at IBM provides technical support for the Optim data management solution, focusing on problem determination and resolution. This role involves collaborating globally to ensure 24/7 support and customer satisfaction, and offers opportunities for skill growth and career development within IBM's innovative environment.
📍 Location: Krakow, PL (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide technical support assistance to customers using problem determination/problem source identification skills
- Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the customer or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- May provide training for and mentor others on the team
- Contribute to department attainment of organizational objectives and high customer satisfaction
- Document problem solutions within the company knowledge base
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
✅ Required Qualifications
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
- Experience in Computer Networks and Communication
- Advanced skills in log analysis, trace interpretation, and root cause identification
- Ability to debug in Java, C/C++, or scripting languages
- Familiarity with database backends (DB2, Oracle, SQL Server)
- Analytical thinking, structured problem-solving techniques
- Strong positive customer service attitude with sensitivity to client satisfaction
- Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment
- Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions
⭐ Preferred Qualifications
- Experience with Optim Archive, Data Privacy or Test Data Management
🛠️ Required Skills
- Problem determination/problem source identification
- Technical and negotiation skills
- Strong communication skills
- Ability to interpret traces
- Soft skills contributing to client satisfaction
- Technical ability to analyze and resolve issues
- Ability to document findings and create knowledge base articles
- Proficiency in products supported
- Operating systems (Windows/Linux/UNIX) administration
- Computer Networks and Communication
- Log analysis, trace interpretation, root cause identification
- Debugging in Java, C/C++, or scripting languages
- Familiarity with database backends (DB2, Oracle, SQL Server)
- Investigation of configuration related issues
- Analytical thinking
- Structured problem-solving techniques
- Strong positive customer service attitude
- Self-starter and quick learner
- Analytical and troubleshooting skills
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Being part of a growth-minded team
- Equal-opportunity employment
Locations
- Krakow, PL, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Problem determination/problem source identificationintermediate
- Technical and negotiation skillsintermediate
- Strong communication skillsintermediate
- Ability to interpret tracesintermediate
- Soft skills contributing to client satisfactionintermediate
- Technical ability to analyze and resolve issuesintermediate
- Ability to document findings and create knowledge base articlesintermediate
- Proficiency in products supportedintermediate
- Operating systems (Windows/Linux/UNIX) administrationintermediate
- Computer Networks and Communicationintermediate
- Log analysis, trace interpretation, root cause identificationintermediate
- Debugging in Java, C/C++, or scripting languagesintermediate
- Familiarity with database backends (DB2, Oracle, SQL Server)intermediate
- Investigation of configuration related issuesintermediate
- Analytical thinkingintermediate
- Structured problem-solving techniquesintermediate
- Strong positive customer service attitudeintermediate
- Self-starter and quick learnerintermediate
- Analytical and troubleshooting skillsintermediate
Required Qualifications
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting (experience)
- Experience in Computer Networks and Communication (experience)
- Advanced skills in log analysis, trace interpretation, and root cause identification (experience)
- Ability to debug in Java, C/C++, or scripting languages (experience)
- Familiarity with database backends (DB2, Oracle, SQL Server) (experience)
- Analytical thinking, structured problem-solving techniques (experience)
- Strong positive customer service attitude with sensitivity to client satisfaction (experience)
- Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment (experience)
- Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions (experience)
Preferred Qualifications
- Experience with Optim Archive, Data Privacy or Test Data Management (experience)
Responsibilities
- Provide technical support assistance to customers using problem determination/problem source identification skills
- Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the customer or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- May provide training for and mentor others on the team
- Contribute to department attainment of organizational objectives and high customer satisfaction
- Document problem solutions within the company knowledge base
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Being part of a growth-minded team
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for InfoSphere Optim Technical Support Professional @ IBM.
10 Questions
~2 Minutes
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InfoSphere Optim Technical Support Professional
IBM
InfoSphere Optim Technical Support Professional
Job Description
InfoSphere Optim Technical Support Professional
📋 Job Overview
The InfoSphere Optim Technical Support Professional at IBM provides technical support for the Optim data management solution, focusing on problem determination and resolution. This role involves collaborating globally to ensure 24/7 support and customer satisfaction, and offers opportunities for skill growth and career development within IBM's innovative environment.
📍 Location: Krakow, PL (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide technical support assistance to customers using problem determination/problem source identification skills
- Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the customer or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- May provide training for and mentor others on the team
- Contribute to department attainment of organizational objectives and high customer satisfaction
- Document problem solutions within the company knowledge base
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
✅ Required Qualifications
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
- Experience in Computer Networks and Communication
- Advanced skills in log analysis, trace interpretation, and root cause identification
- Ability to debug in Java, C/C++, or scripting languages
- Familiarity with database backends (DB2, Oracle, SQL Server)
- Analytical thinking, structured problem-solving techniques
- Strong positive customer service attitude with sensitivity to client satisfaction
- Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment
- Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions
⭐ Preferred Qualifications
- Experience with Optim Archive, Data Privacy or Test Data Management
🛠️ Required Skills
- Problem determination/problem source identification
- Technical and negotiation skills
- Strong communication skills
- Ability to interpret traces
- Soft skills contributing to client satisfaction
- Technical ability to analyze and resolve issues
- Ability to document findings and create knowledge base articles
- Proficiency in products supported
- Operating systems (Windows/Linux/UNIX) administration
- Computer Networks and Communication
- Log analysis, trace interpretation, root cause identification
- Debugging in Java, C/C++, or scripting languages
- Familiarity with database backends (DB2, Oracle, SQL Server)
- Investigation of configuration related issues
- Analytical thinking
- Structured problem-solving techniques
- Strong positive customer service attitude
- Self-starter and quick learner
- Analytical and troubleshooting skills
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Being part of a growth-minded team
- Equal-opportunity employment
Locations
- Krakow, PL, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Problem determination/problem source identificationintermediate
- Technical and negotiation skillsintermediate
- Strong communication skillsintermediate
- Ability to interpret tracesintermediate
- Soft skills contributing to client satisfactionintermediate
- Technical ability to analyze and resolve issuesintermediate
- Ability to document findings and create knowledge base articlesintermediate
- Proficiency in products supportedintermediate
- Operating systems (Windows/Linux/UNIX) administrationintermediate
- Computer Networks and Communicationintermediate
- Log analysis, trace interpretation, root cause identificationintermediate
- Debugging in Java, C/C++, or scripting languagesintermediate
- Familiarity with database backends (DB2, Oracle, SQL Server)intermediate
- Investigation of configuration related issuesintermediate
- Analytical thinkingintermediate
- Structured problem-solving techniquesintermediate
- Strong positive customer service attitudeintermediate
- Self-starter and quick learnerintermediate
- Analytical and troubleshooting skillsintermediate
Required Qualifications
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting (experience)
- Experience in Computer Networks and Communication (experience)
- Advanced skills in log analysis, trace interpretation, and root cause identification (experience)
- Ability to debug in Java, C/C++, or scripting languages (experience)
- Familiarity with database backends (DB2, Oracle, SQL Server) (experience)
- Analytical thinking, structured problem-solving techniques (experience)
- Strong positive customer service attitude with sensitivity to client satisfaction (experience)
- Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment (experience)
- Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions (experience)
Preferred Qualifications
- Experience with Optim Archive, Data Privacy or Test Data Management (experience)
Responsibilities
- Provide technical support assistance to customers using problem determination/problem source identification skills
- Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the customer or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- May provide training for and mentor others on the team
- Contribute to department attainment of organizational objectives and high customer satisfaction
- Document problem solutions within the company knowledge base
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Being part of a growth-minded team
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for InfoSphere Optim Technical Support Professional @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs