Optium Software Developer Support Engineer
IBM
Optium Software Developer Support Engineer
Job Description
Optium Software Developer Support Engineer
📋 Job Overview
The Optium Software Developer Support Engineer at IBM specializes in providing advanced technical support for IBM InfoSphere Optim, a key data management solution. The role involves working with a global team to ensure 24x7 support, enhancing customer satisfaction by resolving technical issues and improving support processes. This position offers an opportunity to grow skills in data management and work with cutting-edge technologies.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide technical support assistance to customers using problem determination and problem source identification skills
- Utilize technical and negotiation skills to collaborate with other support operations and organizations
- Communicate action plans to customers or IBM representatives
- Maintain and enhance C, C++, and Java components
- Provide training and mentorship to team members
- Contribute to department goals and high customer satisfaction
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure InfoSphere Optim environments for support and education
- Review diagnostic information to assist in isolating problem causes
- Recommend and implement improvements to technical support tools, procedures, and processes
✅ Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Experience in technical support or customer service
- Proficiency in problem determination and problem source identification
⭐ Preferred Qualifications
- Experience with IBM InfoSphere Optim
- Knowledge of C, C++, and Java programming
- Technical certifications related to supported products
🛠️ Required Skills
- Problem determination and problem source identification
- Technical and negotiation skills
- Strong communication skills
- Proficiency in C, C++, and Java
- Ability to document findings and create knowledge base articles
- Customer service orientation
- Ability to work in a multiplatform and Z series environment
- Technical certifications related to supported products
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Supportive and inclusive work environment
- Global team collaboration
- Commitment to diversity and equal opportunity employment
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Problem determination and problem source identificationintermediate
- Technical and negotiation skillsintermediate
- Strong communication skillsintermediate
- Proficiency in C, C++, and Javaintermediate
- Ability to document findings and create knowledge base articlesintermediate
- Customer service orientationintermediate
- Ability to work in a multiplatform and Z series environmentintermediate
- Technical certifications related to supported productsintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (experience)
- Experience in technical support or customer service (experience)
- Proficiency in problem determination and problem source identification (experience)
Preferred Qualifications
- Experience with IBM InfoSphere Optim (experience)
- Knowledge of C, C++, and Java programming (experience)
- Technical certifications related to supported products (experience)
Responsibilities
- Provide technical support assistance to customers using problem determination and problem source identification skills
- Utilize technical and negotiation skills to collaborate with other support operations and organizations
- Communicate action plans to customers or IBM representatives
- Maintain and enhance C, C++, and Java components
- Provide training and mentorship to team members
- Contribute to department goals and high customer satisfaction
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure InfoSphere Optim environments for support and education
- Review diagnostic information to assist in isolating problem causes
- Recommend and implement improvements to technical support tools, procedures, and processes
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Supportive and inclusive work environment
- general: Global team collaboration
- general: Commitment to diversity and equal opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Optium Software Developer Support Engineer @ IBM.
10 Questions
~2 Minutes
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Optium Software Developer Support Engineer
IBM
Optium Software Developer Support Engineer
Job Description
Optium Software Developer Support Engineer
📋 Job Overview
The Optium Software Developer Support Engineer at IBM specializes in providing advanced technical support for IBM InfoSphere Optim, a key data management solution. The role involves working with a global team to ensure 24x7 support, enhancing customer satisfaction by resolving technical issues and improving support processes. This position offers an opportunity to grow skills in data management and work with cutting-edge technologies.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide technical support assistance to customers using problem determination and problem source identification skills
- Utilize technical and negotiation skills to collaborate with other support operations and organizations
- Communicate action plans to customers or IBM representatives
- Maintain and enhance C, C++, and Java components
- Provide training and mentorship to team members
- Contribute to department goals and high customer satisfaction
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure InfoSphere Optim environments for support and education
- Review diagnostic information to assist in isolating problem causes
- Recommend and implement improvements to technical support tools, procedures, and processes
✅ Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Experience in technical support or customer service
- Proficiency in problem determination and problem source identification
⭐ Preferred Qualifications
- Experience with IBM InfoSphere Optim
- Knowledge of C, C++, and Java programming
- Technical certifications related to supported products
🛠️ Required Skills
- Problem determination and problem source identification
- Technical and negotiation skills
- Strong communication skills
- Proficiency in C, C++, and Java
- Ability to document findings and create knowledge base articles
- Customer service orientation
- Ability to work in a multiplatform and Z series environment
- Technical certifications related to supported products
🎁 Benefits & Perks
- Opportunity to work with the latest technologies
- Career growth and development
- Supportive and inclusive work environment
- Global team collaboration
- Commitment to diversity and equal opportunity employment
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Problem determination and problem source identificationintermediate
- Technical and negotiation skillsintermediate
- Strong communication skillsintermediate
- Proficiency in C, C++, and Javaintermediate
- Ability to document findings and create knowledge base articlesintermediate
- Customer service orientationintermediate
- Ability to work in a multiplatform and Z series environmentintermediate
- Technical certifications related to supported productsintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (experience)
- Experience in technical support or customer service (experience)
- Proficiency in problem determination and problem source identification (experience)
Preferred Qualifications
- Experience with IBM InfoSphere Optim (experience)
- Knowledge of C, C++, and Java programming (experience)
- Technical certifications related to supported products (experience)
Responsibilities
- Provide technical support assistance to customers using problem determination and problem source identification skills
- Utilize technical and negotiation skills to collaborate with other support operations and organizations
- Communicate action plans to customers or IBM representatives
- Maintain and enhance C, C++, and Java components
- Provide training and mentorship to team members
- Contribute to department goals and high customer satisfaction
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Configure InfoSphere Optim environments for support and education
- Review diagnostic information to assist in isolating problem causes
- Recommend and implement improvements to technical support tools, procedures, and processes
Benefits
- general: Opportunity to work with the latest technologies
- general: Career growth and development
- general: Supportive and inclusive work environment
- general: Global team collaboration
- general: Commitment to diversity and equal opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Optium Software Developer Support Engineer @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs