Order To Cash Analyst
IBM
Order To Cash Analyst
Job Description
Order To Cash Analyst
📋 Job Overview
As an Order to Cash Analyst at IBM, you will handle OTC transactional tasks including customer masterdata, credit management, billing, invoicing, order processing, and cash collection. You will work in IBM Consulting Client Innovation Centers, delivering technical expertise to clients globally. The role requires establishing strong client relationships and meeting service level agreements.
📍 Location: QUEZON CITY, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management
- Establishing and maintaining good relationship with client personnel
- Ensuring daily activities are fulfilled according to the timetable, procedures and business goals
- Delivering services to meet the SLAs and OLAs requirements
- Entering and processing customer orders in the system
- Verifying order details for accuracy (pricing, discounts, contract terms)
- Ensuring all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required
- Coordinating with internal teams to ensure timely fulfillment
- Highlighting incorrect orders to the client for revalidation
- Assisting in generating invoices based on completed orders
- Verifying invoice accuracy and resolving basic discrepancies
- Ensuring timely and accurate delivery of invoices to customers
- Monitoring assigned client portfolio and following up with customers for overdue invoices
- Maintaining records of customer transactions and payment status
- Adhering to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions
- Achieving collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs
- Assisting in reviewing customer credit limits and payment terms
- Flagging potential credit risks to team lead or manager for issue resolution
- Maintaining records of credit approvals and adjustments
- Downloading & posting bank statements according to plan
- Applying customer payments against correct invoices on the customers’ accounts
- Performing initial investigations for payment mismatches and resolving unapplied/unidentified payments
- Achieving Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs
✅ Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees
- 1-2 years of Experience in Order to Cash (O2C)
- Basic accounting knowledge and understanding of various accounting principles
- Good understanding or working knowledge of general finance and various finance concepts and principles
- Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system
- Experience in participating and collaborating in team meetings to gather/share information
- Ability to achieve individual and Business metrics
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness
- Excellent written, oral and interpersonal communication skills
🛠️ Required Skills
- Ability to cope with different situations, different requirements, uncertainty and stress
- Ability to modify goals and directions when needed
- Accurately accumulating information and its analysis
- Forecasting potential problems and planning
- Allowing for alternative, creative solutions and identifying most reasonable solutions
- Clear and concise in oral and written communication
- Attentive listening focused on understanding
- Adjusting the style of speech to the situation and to the audience
- Understanding and making use of accessible communication tools
- Effective cooperation with different units and teams inside and outside IBM
- Mutually respective and appreciating differences
- Building and strengthening relations
- Finding solutions favorable for both sides
- Striving for ambitious goals and continuously seeking better results
- Overcoming challenges along the way and proactively expanding knowledge
- Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes
- SAP
- Oracle
- SalesForce
- Large-scale ERP system
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Opportunity to provide on-going feedback to help other IBMers grow
- Collaborative environment with a team-focused approach
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to cope with different situations, different requirements, uncertainty and stressintermediate
- Ability to modify goals and directions when neededintermediate
- Accurately accumulating information and its analysisintermediate
- Forecasting potential problems and planningintermediate
- Allowing for alternative, creative solutions and identifying most reasonable solutionsintermediate
- Clear and concise in oral and written communicationintermediate
- Attentive listening focused on understandingintermediate
- Adjusting the style of speech to the situation and to the audienceintermediate
- Understanding and making use of accessible communication toolsintermediate
- Effective cooperation with different units and teams inside and outside IBMintermediate
- Mutually respective and appreciating differencesintermediate
- Building and strengthening relationsintermediate
- Finding solutions favorable for both sidesintermediate
- Striving for ambitious goals and continuously seeking better resultsintermediate
- Overcoming challenges along the way and proactively expanding knowledgeintermediate
- Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomesintermediate
- SAPintermediate
- Oracleintermediate
- SalesForceintermediate
- Large-scale ERP systemintermediate
Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees (experience)
- 1-2 years of Experience in Order to Cash (O2C) (experience)
- Basic accounting knowledge and understanding of various accounting principles (experience)
- Good understanding or working knowledge of general finance and various finance concepts and principles (experience)
- Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application (experience)
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system (experience)
- Experience in participating and collaborating in team meetings to gather/share information (experience)
- Ability to achieve individual and Business metrics (experience)
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness (experience)
- Excellent written, oral and interpersonal communication skills (experience)
Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management
- Establishing and maintaining good relationship with client personnel
- Ensuring daily activities are fulfilled according to the timetable, procedures and business goals
- Delivering services to meet the SLAs and OLAs requirements
- Entering and processing customer orders in the system
- Verifying order details for accuracy (pricing, discounts, contract terms)
- Ensuring all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required
- Coordinating with internal teams to ensure timely fulfillment
- Highlighting incorrect orders to the client for revalidation
- Assisting in generating invoices based on completed orders
- Verifying invoice accuracy and resolving basic discrepancies
- Ensuring timely and accurate delivery of invoices to customers
- Monitoring assigned client portfolio and following up with customers for overdue invoices
- Maintaining records of customer transactions and payment status
- Adhering to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions
- Achieving collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs
- Assisting in reviewing customer credit limits and payment terms
- Flagging potential credit risks to team lead or manager for issue resolution
- Maintaining records of credit approvals and adjustments
- Downloading & posting bank statements according to plan
- Applying customer payments against correct invoices on the customers’ accounts
- Performing initial investigations for payment mismatches and resolving unapplied/unidentified payments
- Achieving Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Opportunity to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with a team-focused approach
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- general: Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Tags & Categories
Order To Cash Analyst
IBM
Order To Cash Analyst
Job Description
Order To Cash Analyst
📋 Job Overview
As an Order to Cash Analyst at IBM, you will handle OTC transactional tasks including customer masterdata, credit management, billing, invoicing, order processing, and cash collection. You will work in IBM Consulting Client Innovation Centers, delivering technical expertise to clients globally. The role requires establishing strong client relationships and meeting service level agreements.
📍 Location: QUEZON CITY, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management
- Establishing and maintaining good relationship with client personnel
- Ensuring daily activities are fulfilled according to the timetable, procedures and business goals
- Delivering services to meet the SLAs and OLAs requirements
- Entering and processing customer orders in the system
- Verifying order details for accuracy (pricing, discounts, contract terms)
- Ensuring all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required
- Coordinating with internal teams to ensure timely fulfillment
- Highlighting incorrect orders to the client for revalidation
- Assisting in generating invoices based on completed orders
- Verifying invoice accuracy and resolving basic discrepancies
- Ensuring timely and accurate delivery of invoices to customers
- Monitoring assigned client portfolio and following up with customers for overdue invoices
- Maintaining records of customer transactions and payment status
- Adhering to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions
- Achieving collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs
- Assisting in reviewing customer credit limits and payment terms
- Flagging potential credit risks to team lead or manager for issue resolution
- Maintaining records of credit approvals and adjustments
- Downloading & posting bank statements according to plan
- Applying customer payments against correct invoices on the customers’ accounts
- Performing initial investigations for payment mismatches and resolving unapplied/unidentified payments
- Achieving Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs
✅ Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees
- 1-2 years of Experience in Order to Cash (O2C)
- Basic accounting knowledge and understanding of various accounting principles
- Good understanding or working knowledge of general finance and various finance concepts and principles
- Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system
- Experience in participating and collaborating in team meetings to gather/share information
- Ability to achieve individual and Business metrics
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness
- Excellent written, oral and interpersonal communication skills
🛠️ Required Skills
- Ability to cope with different situations, different requirements, uncertainty and stress
- Ability to modify goals and directions when needed
- Accurately accumulating information and its analysis
- Forecasting potential problems and planning
- Allowing for alternative, creative solutions and identifying most reasonable solutions
- Clear and concise in oral and written communication
- Attentive listening focused on understanding
- Adjusting the style of speech to the situation and to the audience
- Understanding and making use of accessible communication tools
- Effective cooperation with different units and teams inside and outside IBM
- Mutually respective and appreciating differences
- Building and strengthening relations
- Finding solutions favorable for both sides
- Striving for ambitious goals and continuously seeking better results
- Overcoming challenges along the way and proactively expanding knowledge
- Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes
- SAP
- Oracle
- SalesForce
- Large-scale ERP system
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Opportunity to provide on-going feedback to help other IBMers grow
- Collaborative environment with a team-focused approach
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to cope with different situations, different requirements, uncertainty and stressintermediate
- Ability to modify goals and directions when neededintermediate
- Accurately accumulating information and its analysisintermediate
- Forecasting potential problems and planningintermediate
- Allowing for alternative, creative solutions and identifying most reasonable solutionsintermediate
- Clear and concise in oral and written communicationintermediate
- Attentive listening focused on understandingintermediate
- Adjusting the style of speech to the situation and to the audienceintermediate
- Understanding and making use of accessible communication toolsintermediate
- Effective cooperation with different units and teams inside and outside IBMintermediate
- Mutually respective and appreciating differencesintermediate
- Building and strengthening relationsintermediate
- Finding solutions favorable for both sidesintermediate
- Striving for ambitious goals and continuously seeking better resultsintermediate
- Overcoming challenges along the way and proactively expanding knowledgeintermediate
- Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomesintermediate
- SAPintermediate
- Oracleintermediate
- SalesForceintermediate
- Large-scale ERP systemintermediate
Required Qualifications
- Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees (experience)
- 1-2 years of Experience in Order to Cash (O2C) (experience)
- Basic accounting knowledge and understanding of various accounting principles (experience)
- Good understanding or working knowledge of general finance and various finance concepts and principles (experience)
- Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application (experience)
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system (experience)
- Experience in participating and collaborating in team meetings to gather/share information (experience)
- Ability to achieve individual and Business metrics (experience)
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness (experience)
- Excellent written, oral and interpersonal communication skills (experience)
Responsibilities
- Handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management
- Establishing and maintaining good relationship with client personnel
- Ensuring daily activities are fulfilled according to the timetable, procedures and business goals
- Delivering services to meet the SLAs and OLAs requirements
- Entering and processing customer orders in the system
- Verifying order details for accuracy (pricing, discounts, contract terms)
- Ensuring all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required
- Coordinating with internal teams to ensure timely fulfillment
- Highlighting incorrect orders to the client for revalidation
- Assisting in generating invoices based on completed orders
- Verifying invoice accuracy and resolving basic discrepancies
- Ensuring timely and accurate delivery of invoices to customers
- Monitoring assigned client portfolio and following up with customers for overdue invoices
- Maintaining records of customer transactions and payment status
- Adhering to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions
- Achieving collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs
- Assisting in reviewing customer credit limits and payment terms
- Flagging potential credit risks to team lead or manager for issue resolution
- Maintaining records of credit approvals and adjustments
- Downloading & posting bank statements according to plan
- Applying customer payments against correct invoices on the customers’ accounts
- Performing initial investigations for payment mismatches and resolving unapplied/unidentified payments
- Achieving Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Opportunity to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with a team-focused approach
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law
- general: Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Tags & Categories