Order To Cash Team Lead
IBM
Order To Cash Team Lead
Job Description
Order To Cash Team Lead
📋 Job Overview
The Order To Cash Team Lead at IBM is responsible for managing the end-to-end order-to-cash process, leading a team, and optimizing processes to enhance cash flow and working capital. This role involves collaborating with cross-functional teams, driving continuous improvement, and ensuring compliance with company policies and legal regulations. The position requires a dynamic leader focused on financial health and customer satisfaction.
📍 Location: QUEZON CITY, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Manage and oversee the end-to-end order-to-cash process including order management, invoicing, credit and collections, dispute resolution, and cash application
- Lead a team, optimize processes, drive improvements, and collaborate with cross-functional teams to enhance cash flow and working capital
- Work on rule-based decision making and lead transaction processing in credit management, orders processing, document validation, cash collection, and dispute management
- Lead day-to-day activities including interaction with customers, clients, and third-party providers
- Deliver high quality, customer-focused service to clients and provide timely and accurate processing of complex F&A transactions within agreed SLAs and control frameworks
- Lead, set, and achieve operational objectives, track and report service performance
- Make timely decisions balancing action with objective, fact-based perspectives
- Anticipate and take action to create opportunities and avoid future crises
- Actively participate and manage the transition and stabilization phase
- Oversee the order processing cycle, ensuring timely and accurate order entry and fulfillment
- Collaborate with sales, logistics, and supply chain teams to resolve order discrepancies and improve efficiency
- Ensure accurate and timely invoicing in compliance with company policies and legal regulations
- Monitor invoice generation, distribution, and follow-ups to address customer queries or disputes
- Manage credit assessments, approvals, and limit reviews for customers
- Supervise collection activities to minimize overdue balances and bad debt risk
- Build and maintain relationships with customers to resolve payment issues effectively
- Lead the resolution of disputes and claims by coordinating with internal stakeholders and customers
- Analyze trends in disputes and implement corrective measures to prevent recurrence
- Oversee accurate allocation of payments to customer accounts
- Address unallocated payments or mismatches promptly to ensure account reconciliation
- Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs
- Drive automation initiatives to streamline OTC processes and improve accuracy
- Continually strive to simplify, standardize, and improve processes
- Engage in and drive all innovation and continuous improvement initiatives
- Provide insights and recommendations to management for process improvements using data analytics
- Ensure adherence to internal controls, company policies, and legal regulations
- Assist in audits and cooperate with auditors to ensure timely completion
- Ensure valid escalation matrices are up to date
- Ensure timely Desk Top Procedures updates and communication to the team
- Track and report OTC performance metrics
- Provide regular reports and analysis on key OTC metrics such as DSO, overdue accounts, and cash flow
- Monitor and communicate performance indicators to management, identifying risks and opportunities
- Manage, mentor, and develop the OTC team, fostering a collaborative and performance-driven environment
- Conduct regular training to enhance team skills in OTC processes and tools
- Motivate and manage a team of F&A professionals, organizing and prioritizing work
- Commit significant time and effort to develop talents and capabilities of employees through coaching and mentoring
- Ensure the team is cross-trained and proactive customer-focused
- Ensure cross-training of backups/shadows and knowledge retention within the team
- Provide special attention to new joiners' training and feedback on their work progression and development plans
- Ensure daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with the client
- Set goals, monitor performance, and provide coaching and feedback
- Act as a mentor for junior team members and be responsible for training new joiners
✅ Required Qualifications
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
- At least 6 years of experience in Order to Cash (O2C), with at least 3 years in a managerial/team leader capacity
- Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools
- Excellent analytical, problem-solving, and organizational skills
- Strong leadership and interpersonal skills with the ability to manage cross-functional teams
- Excellent understanding in financial reporting and data analysis
- Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing
🛠️ Required Skills
- ERP systems (e.g., SAP, Oracle)
- Automation tools
- Financial reporting
- Data analysis
- Strong communication
- Negotiation skills
- Analytical skills
- Problem-solving skills
- Organizational skills
- Leadership skills
- Interpersonal skills
- Customer-centric approach
- Ability to handle complex processes
- Adaptability to changing business needs
- Focus on continuous improvement
- Innovation in OTC operations
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- Commitment to being an equal-opportunity employer
- Compliance with all fair employment practices regarding citizenship and immigration status
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ERP systems (e.g., SAP, Oracle)intermediate
- Automation toolsintermediate
- Financial reportingintermediate
- Data analysisintermediate
- Strong communicationintermediate
- Negotiation skillsintermediate
- Analytical skillsintermediate
- Problem-solving skillsintermediate
- Organizational skillsintermediate
- Leadership skillsintermediate
- Interpersonal skillsintermediate
- Customer-centric approachintermediate
- Ability to handle complex processesintermediate
- Adaptability to changing business needsintermediate
- Focus on continuous improvementintermediate
- Innovation in OTC operationsintermediate
Required Qualifications
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (experience)
- At least 6 years of experience in Order to Cash (O2C), with at least 3 years in a managerial/team leader capacity (experience)
- Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools (experience)
- Excellent analytical, problem-solving, and organizational skills (experience)
- Strong leadership and interpersonal skills with the ability to manage cross-functional teams (experience)
- Excellent understanding in financial reporting and data analysis (experience)
- Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing (experience)
Responsibilities
- Manage and oversee the end-to-end order-to-cash process including order management, invoicing, credit and collections, dispute resolution, and cash application
- Lead a team, optimize processes, drive improvements, and collaborate with cross-functional teams to enhance cash flow and working capital
- Work on rule-based decision making and lead transaction processing in credit management, orders processing, document validation, cash collection, and dispute management
- Lead day-to-day activities including interaction with customers, clients, and third-party providers
- Deliver high quality, customer-focused service to clients and provide timely and accurate processing of complex F&A transactions within agreed SLAs and control frameworks
- Lead, set, and achieve operational objectives, track and report service performance
- Make timely decisions balancing action with objective, fact-based perspectives
- Anticipate and take action to create opportunities and avoid future crises
- Actively participate and manage the transition and stabilization phase
- Oversee the order processing cycle, ensuring timely and accurate order entry and fulfillment
- Collaborate with sales, logistics, and supply chain teams to resolve order discrepancies and improve efficiency
- Ensure accurate and timely invoicing in compliance with company policies and legal regulations
- Monitor invoice generation, distribution, and follow-ups to address customer queries or disputes
- Manage credit assessments, approvals, and limit reviews for customers
- Supervise collection activities to minimize overdue balances and bad debt risk
- Build and maintain relationships with customers to resolve payment issues effectively
- Lead the resolution of disputes and claims by coordinating with internal stakeholders and customers
- Analyze trends in disputes and implement corrective measures to prevent recurrence
- Oversee accurate allocation of payments to customer accounts
- Address unallocated payments or mismatches promptly to ensure account reconciliation
- Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs
- Drive automation initiatives to streamline OTC processes and improve accuracy
- Continually strive to simplify, standardize, and improve processes
- Engage in and drive all innovation and continuous improvement initiatives
- Provide insights and recommendations to management for process improvements using data analytics
- Ensure adherence to internal controls, company policies, and legal regulations
- Assist in audits and cooperate with auditors to ensure timely completion
- Ensure valid escalation matrices are up to date
- Ensure timely Desk Top Procedures updates and communication to the team
- Track and report OTC performance metrics
- Provide regular reports and analysis on key OTC metrics such as DSO, overdue accounts, and cash flow
- Monitor and communicate performance indicators to management, identifying risks and opportunities
- Manage, mentor, and develop the OTC team, fostering a collaborative and performance-driven environment
- Conduct regular training to enhance team skills in OTC processes and tools
- Motivate and manage a team of F&A professionals, organizing and prioritizing work
- Commit significant time and effort to develop talents and capabilities of employees through coaching and mentoring
- Ensure the team is cross-trained and proactive customer-focused
- Ensure cross-training of backups/shadows and knowledge retention within the team
- Provide special attention to new joiners' training and feedback on their work progression and development plans
- Ensure daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with the client
- Set goals, monitor performance, and provide coaching and feedback
- Act as a mentor for junior team members and be responsible for training new joiners
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- general: Commitment to being an equal-opportunity employer
- general: Compliance with all fair employment practices regarding citizenship and immigration status
Tags & Categories
Answer 10 quick questions to check your fit for Order To Cash Team Lead @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Order To Cash Team Lead
IBM
Order To Cash Team Lead
Job Description
Order To Cash Team Lead
📋 Job Overview
The Order To Cash Team Lead at IBM is responsible for managing the end-to-end order-to-cash process, leading a team, and optimizing processes to enhance cash flow and working capital. This role involves collaborating with cross-functional teams, driving continuous improvement, and ensuring compliance with company policies and legal regulations. The position requires a dynamic leader focused on financial health and customer satisfaction.
📍 Location: QUEZON CITY, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Manage and oversee the end-to-end order-to-cash process including order management, invoicing, credit and collections, dispute resolution, and cash application
- Lead a team, optimize processes, drive improvements, and collaborate with cross-functional teams to enhance cash flow and working capital
- Work on rule-based decision making and lead transaction processing in credit management, orders processing, document validation, cash collection, and dispute management
- Lead day-to-day activities including interaction with customers, clients, and third-party providers
- Deliver high quality, customer-focused service to clients and provide timely and accurate processing of complex F&A transactions within agreed SLAs and control frameworks
- Lead, set, and achieve operational objectives, track and report service performance
- Make timely decisions balancing action with objective, fact-based perspectives
- Anticipate and take action to create opportunities and avoid future crises
- Actively participate and manage the transition and stabilization phase
- Oversee the order processing cycle, ensuring timely and accurate order entry and fulfillment
- Collaborate with sales, logistics, and supply chain teams to resolve order discrepancies and improve efficiency
- Ensure accurate and timely invoicing in compliance with company policies and legal regulations
- Monitor invoice generation, distribution, and follow-ups to address customer queries or disputes
- Manage credit assessments, approvals, and limit reviews for customers
- Supervise collection activities to minimize overdue balances and bad debt risk
- Build and maintain relationships with customers to resolve payment issues effectively
- Lead the resolution of disputes and claims by coordinating with internal stakeholders and customers
- Analyze trends in disputes and implement corrective measures to prevent recurrence
- Oversee accurate allocation of payments to customer accounts
- Address unallocated payments or mismatches promptly to ensure account reconciliation
- Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs
- Drive automation initiatives to streamline OTC processes and improve accuracy
- Continually strive to simplify, standardize, and improve processes
- Engage in and drive all innovation and continuous improvement initiatives
- Provide insights and recommendations to management for process improvements using data analytics
- Ensure adherence to internal controls, company policies, and legal regulations
- Assist in audits and cooperate with auditors to ensure timely completion
- Ensure valid escalation matrices are up to date
- Ensure timely Desk Top Procedures updates and communication to the team
- Track and report OTC performance metrics
- Provide regular reports and analysis on key OTC metrics such as DSO, overdue accounts, and cash flow
- Monitor and communicate performance indicators to management, identifying risks and opportunities
- Manage, mentor, and develop the OTC team, fostering a collaborative and performance-driven environment
- Conduct regular training to enhance team skills in OTC processes and tools
- Motivate and manage a team of F&A professionals, organizing and prioritizing work
- Commit significant time and effort to develop talents and capabilities of employees through coaching and mentoring
- Ensure the team is cross-trained and proactive customer-focused
- Ensure cross-training of backups/shadows and knowledge retention within the team
- Provide special attention to new joiners' training and feedback on their work progression and development plans
- Ensure daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with the client
- Set goals, monitor performance, and provide coaching and feedback
- Act as a mentor for junior team members and be responsible for training new joiners
✅ Required Qualifications
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
- At least 6 years of experience in Order to Cash (O2C), with at least 3 years in a managerial/team leader capacity
- Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools
- Excellent analytical, problem-solving, and organizational skills
- Strong leadership and interpersonal skills with the ability to manage cross-functional teams
- Excellent understanding in financial reporting and data analysis
- Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing
🛠️ Required Skills
- ERP systems (e.g., SAP, Oracle)
- Automation tools
- Financial reporting
- Data analysis
- Strong communication
- Negotiation skills
- Analytical skills
- Problem-solving skills
- Organizational skills
- Leadership skills
- Interpersonal skills
- Customer-centric approach
- Ability to handle complex processes
- Adaptability to changing business needs
- Focus on continuous improvement
- Innovation in OTC operations
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- Commitment to being an equal-opportunity employer
- Compliance with all fair employment practices regarding citizenship and immigration status
Locations
- QUEZON CITY, PH, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ERP systems (e.g., SAP, Oracle)intermediate
- Automation toolsintermediate
- Financial reportingintermediate
- Data analysisintermediate
- Strong communicationintermediate
- Negotiation skillsintermediate
- Analytical skillsintermediate
- Problem-solving skillsintermediate
- Organizational skillsintermediate
- Leadership skillsintermediate
- Interpersonal skillsintermediate
- Customer-centric approachintermediate
- Ability to handle complex processesintermediate
- Adaptability to changing business needsintermediate
- Focus on continuous improvementintermediate
- Innovation in OTC operationsintermediate
Required Qualifications
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (experience)
- At least 6 years of experience in Order to Cash (O2C), with at least 3 years in a managerial/team leader capacity (experience)
- Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools (experience)
- Excellent analytical, problem-solving, and organizational skills (experience)
- Strong leadership and interpersonal skills with the ability to manage cross-functional teams (experience)
- Excellent understanding in financial reporting and data analysis (experience)
- Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing (experience)
Responsibilities
- Manage and oversee the end-to-end order-to-cash process including order management, invoicing, credit and collections, dispute resolution, and cash application
- Lead a team, optimize processes, drive improvements, and collaborate with cross-functional teams to enhance cash flow and working capital
- Work on rule-based decision making and lead transaction processing in credit management, orders processing, document validation, cash collection, and dispute management
- Lead day-to-day activities including interaction with customers, clients, and third-party providers
- Deliver high quality, customer-focused service to clients and provide timely and accurate processing of complex F&A transactions within agreed SLAs and control frameworks
- Lead, set, and achieve operational objectives, track and report service performance
- Make timely decisions balancing action with objective, fact-based perspectives
- Anticipate and take action to create opportunities and avoid future crises
- Actively participate and manage the transition and stabilization phase
- Oversee the order processing cycle, ensuring timely and accurate order entry and fulfillment
- Collaborate with sales, logistics, and supply chain teams to resolve order discrepancies and improve efficiency
- Ensure accurate and timely invoicing in compliance with company policies and legal regulations
- Monitor invoice generation, distribution, and follow-ups to address customer queries or disputes
- Manage credit assessments, approvals, and limit reviews for customers
- Supervise collection activities to minimize overdue balances and bad debt risk
- Build and maintain relationships with customers to resolve payment issues effectively
- Lead the resolution of disputes and claims by coordinating with internal stakeholders and customers
- Analyze trends in disputes and implement corrective measures to prevent recurrence
- Oversee accurate allocation of payments to customer accounts
- Address unallocated payments or mismatches promptly to ensure account reconciliation
- Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs
- Drive automation initiatives to streamline OTC processes and improve accuracy
- Continually strive to simplify, standardize, and improve processes
- Engage in and drive all innovation and continuous improvement initiatives
- Provide insights and recommendations to management for process improvements using data analytics
- Ensure adherence to internal controls, company policies, and legal regulations
- Assist in audits and cooperate with auditors to ensure timely completion
- Ensure valid escalation matrices are up to date
- Ensure timely Desk Top Procedures updates and communication to the team
- Track and report OTC performance metrics
- Provide regular reports and analysis on key OTC metrics such as DSO, overdue accounts, and cash flow
- Monitor and communicate performance indicators to management, identifying risks and opportunities
- Manage, mentor, and develop the OTC team, fostering a collaborative and performance-driven environment
- Conduct regular training to enhance team skills in OTC processes and tools
- Motivate and manage a team of F&A professionals, organizing and prioritizing work
- Commit significant time and effort to develop talents and capabilities of employees through coaching and mentoring
- Ensure the team is cross-trained and proactive customer-focused
- Ensure cross-training of backups/shadows and knowledge retention within the team
- Provide special attention to new joiners' training and feedback on their work progression and development plans
- Ensure daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with the client
- Set goals, monitor performance, and provide coaching and feedback
- Act as a mentor for junior team members and be responsible for training new joiners
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- general: Commitment to being an equal-opportunity employer
- general: Compliance with all fair employment practices regarding citizenship and immigration status
Tags & Categories
Answer 10 quick questions to check your fit for Order To Cash Team Lead @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs