Payroll Specialist - Managed Payroll Services - UK
IBM
Payroll Specialist - Managed Payroll Services - UK
Job Description
Payroll Specialist - Managed Payroll Services - UK
📋 Job Overview
The Payroll Specialist at IBM Consulting will serve as a client-facing representative, providing exceptional customer service and managing payroll processes. Based in Manchester, the role involves handling HR and payroll data, resolving queries, and ensuring compliance with SLAs and data protection regulations. The position requires collaboration with various teams to deliver high-quality service and support continuous improvement in payroll operations.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- To be a client facing representative of the BPO team, providing exceptional customer service at all times
- Providing a positive, personal, responsive, and efficient service to all our customers
- Providing the fastest route to customer resolution
- Setting clear expectations and following up on what we say
- Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly
- To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)
- Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
- Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
- Deal with all Customer Telephone enquiries in line with SLA
- Ensure confidentiality of Customer data is maintained at-all-times
- Support the BPO Manager in providing regular service delivery reports
- To work in line with all Payroll processes as per documented manuals
- Document changes to Customer process and procedures
- Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service
- To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company
- To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions
- To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
✅ Required Qualifications
- Experience of Oracle HR and Payroll (E-Business or Cloud)
- UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days)
- Proven experience of UK Payroll administration
- Commitment to delivering the highest standards of Customer care
- Ability to work in a fast moving, dynamic environment
- Proven ability to build and maintain strong relationships with Customer peers
- Knowledge of Data Protection and Information Security regulations
⭐ Preferred Qualifications
- Experience of Oracle HRMS implementation/project experience
- Experience of working for an outsource provider
- Knowledge of International Payroll legislation
- Experience of working in a team when a new HR & Payroll solution has been implemented
- Experience of working in a fully managed Payroll environment
🛠️ Required Skills
- Customer service
- Communication
- Oracle HR and Payroll
- Data Protection
- Information Security
- Teamwork
- Problem-solving
- Relationship building
🎁 Benefits & Perks
- Flexible working pattern
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
600,000 - 900,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Communicationintermediate
- Oracle HR and Payrollintermediate
- Data Protectionintermediate
- Information Securityintermediate
- Teamworkintermediate
- Problem-solvingintermediate
- Relationship buildingintermediate
Required Qualifications
- Experience of Oracle HR and Payroll (E-Business or Cloud) (experience)
- UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days) (experience)
- Proven experience of UK Payroll administration (experience)
- Commitment to delivering the highest standards of Customer care (experience)
- Ability to work in a fast moving, dynamic environment (experience)
- Proven ability to build and maintain strong relationships with Customer peers (experience)
- Knowledge of Data Protection and Information Security regulations (experience)
Preferred Qualifications
- Experience of Oracle HRMS implementation/project experience (experience)
- Experience of working for an outsource provider (experience)
- Knowledge of International Payroll legislation (experience)
- Experience of working in a team when a new HR & Payroll solution has been implemented (experience)
- Experience of working in a fully managed Payroll environment (experience)
Responsibilities
- To be a client facing representative of the BPO team, providing exceptional customer service at all times
- Providing a positive, personal, responsive, and efficient service to all our customers
- Providing the fastest route to customer resolution
- Setting clear expectations and following up on what we say
- Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly
- To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)
- Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
- Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
- Deal with all Customer Telephone enquiries in line with SLA
- Ensure confidentiality of Customer data is maintained at-all-times
- Support the BPO Manager in providing regular service delivery reports
- To work in line with all Payroll processes as per documented manuals
- Document changes to Customer process and procedures
- Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service
- To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company
- To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions
- To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
Benefits
- general: Flexible working pattern
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
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Answer 10 quick questions to check your fit for Payroll Specialist - Managed Payroll Services - UK @ IBM.
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Payroll Specialist - Managed Payroll Services - UK
IBM
Payroll Specialist - Managed Payroll Services - UK
Job Description
Payroll Specialist - Managed Payroll Services - UK
📋 Job Overview
The Payroll Specialist at IBM Consulting will serve as a client-facing representative, providing exceptional customer service and managing payroll processes. Based in Manchester, the role involves handling HR and payroll data, resolving queries, and ensuring compliance with SLAs and data protection regulations. The position requires collaboration with various teams to deliver high-quality service and support continuous improvement in payroll operations.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- To be a client facing representative of the BPO team, providing exceptional customer service at all times
- Providing a positive, personal, responsive, and efficient service to all our customers
- Providing the fastest route to customer resolution
- Setting clear expectations and following up on what we say
- Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly
- To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)
- Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
- Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
- Deal with all Customer Telephone enquiries in line with SLA
- Ensure confidentiality of Customer data is maintained at-all-times
- Support the BPO Manager in providing regular service delivery reports
- To work in line with all Payroll processes as per documented manuals
- Document changes to Customer process and procedures
- Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service
- To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company
- To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions
- To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
✅ Required Qualifications
- Experience of Oracle HR and Payroll (E-Business or Cloud)
- UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days)
- Proven experience of UK Payroll administration
- Commitment to delivering the highest standards of Customer care
- Ability to work in a fast moving, dynamic environment
- Proven ability to build and maintain strong relationships with Customer peers
- Knowledge of Data Protection and Information Security regulations
⭐ Preferred Qualifications
- Experience of Oracle HRMS implementation/project experience
- Experience of working for an outsource provider
- Knowledge of International Payroll legislation
- Experience of working in a team when a new HR & Payroll solution has been implemented
- Experience of working in a fully managed Payroll environment
🛠️ Required Skills
- Customer service
- Communication
- Oracle HR and Payroll
- Data Protection
- Information Security
- Teamwork
- Problem-solving
- Relationship building
🎁 Benefits & Perks
- Flexible working pattern
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
600,000 - 900,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Communicationintermediate
- Oracle HR and Payrollintermediate
- Data Protectionintermediate
- Information Securityintermediate
- Teamworkintermediate
- Problem-solvingintermediate
- Relationship buildingintermediate
Required Qualifications
- Experience of Oracle HR and Payroll (E-Business or Cloud) (experience)
- UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days) (experience)
- Proven experience of UK Payroll administration (experience)
- Commitment to delivering the highest standards of Customer care (experience)
- Ability to work in a fast moving, dynamic environment (experience)
- Proven ability to build and maintain strong relationships with Customer peers (experience)
- Knowledge of Data Protection and Information Security regulations (experience)
Preferred Qualifications
- Experience of Oracle HRMS implementation/project experience (experience)
- Experience of working for an outsource provider (experience)
- Knowledge of International Payroll legislation (experience)
- Experience of working in a team when a new HR & Payroll solution has been implemented (experience)
- Experience of working in a fully managed Payroll environment (experience)
Responsibilities
- To be a client facing representative of the BPO team, providing exceptional customer service at all times
- Providing a positive, personal, responsive, and efficient service to all our customers
- Providing the fastest route to customer resolution
- Setting clear expectations and following up on what we say
- Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly
- To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)
- Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
- Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
- Deal with all Customer Telephone enquiries in line with SLA
- Ensure confidentiality of Customer data is maintained at-all-times
- Support the BPO Manager in providing regular service delivery reports
- To work in line with all Payroll processes as per documented manuals
- Document changes to Customer process and procedures
- Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service
- To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company
- To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions
- To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
Benefits
- general: Flexible working pattern
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Payroll Specialist - Managed Payroll Services - UK @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs