Quality Assurance Analyst
IBM
Quality Assurance Analyst
Job Description
Quality Assurance Analyst
📋 Job Overview
As a Quality Assurance Analyst at IBM, you will work in our Consulting Client Innovation Centers, delivering technical expertise to clients globally. Your role involves conducting quality reviews, preparing performance analyses, and ensuring proper documentation to support quality monitoring activities. You will collaborate closely with operations leaders and assist in managing customer relationships, both internal and external.
📍 Location: Naga City, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times
- Prepares and presents performance analysis, QA reports, and/or other information on quality performance
- Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action
- Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities
- Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis
- Assists in managing customer relationships both internal and external
- Assists or leads training efforts to maintain consistent and accurate standard procedures
- Any other tasks that may be assigned by the supervisor/manager
✅ Required Qualifications
- Confidence, poise, and professionalism when interacting with customers and leaders in a global environment
- Willingness to learn new skills, both quantitative and qualitative in focus
- Strong communication, customer management, and meeting facilitation skills
- Ability to establish effective relationships with customers and operations team members
- Ability to act impartially in the evaluation of process and individual performance
- Strong attention to details and listening skills
- Demonstrated ability to multi-task and rapidly learn diverse tasks/responsibilities
⭐ Preferred Qualifications
- Knowledge in project management
- Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc.)
- Process Training
🛠️ Required Skills
- Quality review
- Performance analysis
- QA reports
- Defect analysis
- Process improvement
- Documentation
- Workflow management
- Customer relationship management
- Training
- Communication
- Customer management
- Meeting facilitation
- Relationship building
- Impartiality
- Attention to detail
- Listening
- Multi-tasking
- Rapid learning
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law
- Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Locations
- Naga City, PH, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Quality reviewintermediate
- Performance analysisintermediate
- QA reportsintermediate
- Defect analysisintermediate
- Process improvementintermediate
- Documentationintermediate
- Workflow managementintermediate
- Customer relationship managementintermediate
- Trainingintermediate
- Communicationintermediate
- Customer managementintermediate
- Meeting facilitationintermediate
- Relationship buildingintermediate
- Impartialityintermediate
- Attention to detailintermediate
- Listeningintermediate
- Multi-taskingintermediate
- Rapid learningintermediate
Required Qualifications
- Confidence, poise, and professionalism when interacting with customers and leaders in a global environment (experience)
- Willingness to learn new skills, both quantitative and qualitative in focus (experience)
- Strong communication, customer management, and meeting facilitation skills (experience)
- Ability to establish effective relationships with customers and operations team members (experience)
- Ability to act impartially in the evaluation of process and individual performance (experience)
- Strong attention to details and listening skills (experience)
- Demonstrated ability to multi-task and rapidly learn diverse tasks/responsibilities (experience)
Preferred Qualifications
- Knowledge in project management (experience)
- Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc.) (experience)
- Process Training (experience)
Responsibilities
- Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times
- Prepares and presents performance analysis, QA reports, and/or other information on quality performance
- Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action
- Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities
- Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis
- Assists in managing customer relationships both internal and external
- Assists or leads training efforts to maintain consistent and accurate standard procedures
- Any other tasks that may be assigned by the supervisor/manager
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law
- general: Commitment to compliance with all fair employment practices regarding citizenship and immigration status
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Answer 10 quick questions to check your fit for Quality Assurance Analyst @ IBM.
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~2 Minutes
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Related Books and Jobs
Quality Assurance Analyst
IBM
Quality Assurance Analyst
Job Description
Quality Assurance Analyst
📋 Job Overview
As a Quality Assurance Analyst at IBM, you will work in our Consulting Client Innovation Centers, delivering technical expertise to clients globally. Your role involves conducting quality reviews, preparing performance analyses, and ensuring proper documentation to support quality monitoring activities. You will collaborate closely with operations leaders and assist in managing customer relationships, both internal and external.
📍 Location: Naga City, PH
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times
- Prepares and presents performance analysis, QA reports, and/or other information on quality performance
- Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action
- Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities
- Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis
- Assists in managing customer relationships both internal and external
- Assists or leads training efforts to maintain consistent and accurate standard procedures
- Any other tasks that may be assigned by the supervisor/manager
✅ Required Qualifications
- Confidence, poise, and professionalism when interacting with customers and leaders in a global environment
- Willingness to learn new skills, both quantitative and qualitative in focus
- Strong communication, customer management, and meeting facilitation skills
- Ability to establish effective relationships with customers and operations team members
- Ability to act impartially in the evaluation of process and individual performance
- Strong attention to details and listening skills
- Demonstrated ability to multi-task and rapidly learn diverse tasks/responsibilities
⭐ Preferred Qualifications
- Knowledge in project management
- Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc.)
- Process Training
🛠️ Required Skills
- Quality review
- Performance analysis
- QA reports
- Defect analysis
- Process improvement
- Documentation
- Workflow management
- Customer relationship management
- Training
- Communication
- Customer management
- Meeting facilitation
- Relationship building
- Impartiality
- Attention to detail
- Listening
- Multi-tasking
- Rapid learning
🎁 Benefits & Perks
- Opportunity to learn and develop yourself and your career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law
- Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Locations
- Naga City, PH, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Quality reviewintermediate
- Performance analysisintermediate
- QA reportsintermediate
- Defect analysisintermediate
- Process improvementintermediate
- Documentationintermediate
- Workflow managementintermediate
- Customer relationship managementintermediate
- Trainingintermediate
- Communicationintermediate
- Customer managementintermediate
- Meeting facilitationintermediate
- Relationship buildingintermediate
- Impartialityintermediate
- Attention to detailintermediate
- Listeningintermediate
- Multi-taskingintermediate
- Rapid learningintermediate
Required Qualifications
- Confidence, poise, and professionalism when interacting with customers and leaders in a global environment (experience)
- Willingness to learn new skills, both quantitative and qualitative in focus (experience)
- Strong communication, customer management, and meeting facilitation skills (experience)
- Ability to establish effective relationships with customers and operations team members (experience)
- Ability to act impartially in the evaluation of process and individual performance (experience)
- Strong attention to details and listening skills (experience)
- Demonstrated ability to multi-task and rapidly learn diverse tasks/responsibilities (experience)
Preferred Qualifications
- Knowledge in project management (experience)
- Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc.) (experience)
- Process Training (experience)
Responsibilities
- Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times
- Prepares and presents performance analysis, QA reports, and/or other information on quality performance
- Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action
- Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities
- Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis
- Assists in managing customer relationships both internal and external
- Assists or leads training efforts to maintain consistent and accurate standard procedures
- Any other tasks that may be assigned by the supervisor/manager
Benefits
- general: Opportunity to learn and develop yourself and your career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
- general: Equal-opportunity employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law
- general: Commitment to compliance with all fair employment practices regarding citizenship and immigration status
Tags & Categories
Answer 10 quick questions to check your fit for Quality Assurance Analyst @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs