Security Consultant - Incident Manager
IBM
Security Consultant - Incident Manager
Job Description
Security Consultant - Incident Manager
📋 Job Overview
The Security Consultant - Incident Manager at IBM is responsible for managing major incidents in a global, high-pressure environment. The role involves coordinating across technical teams, vendors, and stakeholders to minimize business impact and restore services within SLAs. The position requires experience with ITSM tools and a deep understanding of IT infrastructure across hybrid and cloud environments.
📍 Location: Mumbai, IN
💼 Career Level: Professional
🎯 Key Responsibilities
- Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
- Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
- Evaluate business impact and prioritize incident response accordingly
- Provide timely and transparent communication to stakeholders during the incident lifecycle
- Proactively escalate critical issues to senior management and ensure timely decision-making
- Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
- Enforce ITIL-aligned incident and problem management processes
- Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
- Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
- Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
- Support 24x7 operations with on-call availability for major incidents
✅ Required Qualifications
- 5–10 years of overall IT experience
- At least 3 years in an Incident Management or Service Management role in a global environment
- Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk
- Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers
- Ability to analyze logs, monitoring alerts, and performance metrics
- Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios
- Basic understanding of change and problem management processes
⭐ Preferred Qualifications
- Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains
- Familiarity with major outage management frameworks and command center operations
🛠️ Required Skills
- ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)
- Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)
- Log analysis, monitoring alerts, performance metrics
- Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)
- Change and problem management processes
- Communication
- Coordination
- Escalation management
- Root Cause Analysis (RCA)
- Process governance
- Reporting
- Continuous improvement
- Collaboration
🎁 Benefits & Perks
- Long-term career growth and development opportunities
- Environment that embraces unique skills and experience
- Encouragement to challenge the norm and investigate ideas outside of role
- Support in an environment where everyone can thrive
Locations
- Mumbai, IN, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)intermediate
- Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)intermediate
- Log analysis, monitoring alerts, performance metricsintermediate
- Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)intermediate
- Change and problem management processesintermediate
- Communicationintermediate
- Coordinationintermediate
- Escalation managementintermediate
- Root Cause Analysis (RCA)intermediate
- Process governanceintermediate
- Reportingintermediate
- Continuous improvementintermediate
- Collaborationintermediate
Required Qualifications
- 5–10 years of overall IT experience (experience)
- At least 3 years in an Incident Management or Service Management role in a global environment (experience)
- Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments (experience)
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk (experience)
- Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers (experience)
- Ability to analyze logs, monitoring alerts, and performance metrics (experience)
- Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios (experience)
- Basic understanding of change and problem management processes (experience)
Preferred Qualifications
- Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains (experience)
- Familiarity with major outage management frameworks and command center operations (experience)
Responsibilities
- Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
- Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
- Evaluate business impact and prioritize incident response accordingly
- Provide timely and transparent communication to stakeholders during the incident lifecycle
- Proactively escalate critical issues to senior management and ensure timely decision-making
- Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
- Enforce ITIL-aligned incident and problem management processes
- Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
- Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
- Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
- Support 24x7 operations with on-call availability for major incidents
Benefits
- general: Long-term career growth and development opportunities
- general: Environment that embraces unique skills and experience
- general: Encouragement to challenge the norm and investigate ideas outside of role
- general: Support in an environment where everyone can thrive
Tags & Categories
Security Consultant - Incident Manager
IBM
Security Consultant - Incident Manager
Job Description
Security Consultant - Incident Manager
📋 Job Overview
The Security Consultant - Incident Manager at IBM is responsible for managing major incidents in a global, high-pressure environment. The role involves coordinating across technical teams, vendors, and stakeholders to minimize business impact and restore services within SLAs. The position requires experience with ITSM tools and a deep understanding of IT infrastructure across hybrid and cloud environments.
📍 Location: Mumbai, IN
💼 Career Level: Professional
🎯 Key Responsibilities
- Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
- Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
- Evaluate business impact and prioritize incident response accordingly
- Provide timely and transparent communication to stakeholders during the incident lifecycle
- Proactively escalate critical issues to senior management and ensure timely decision-making
- Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
- Enforce ITIL-aligned incident and problem management processes
- Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
- Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
- Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
- Support 24x7 operations with on-call availability for major incidents
✅ Required Qualifications
- 5–10 years of overall IT experience
- At least 3 years in an Incident Management or Service Management role in a global environment
- Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk
- Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers
- Ability to analyze logs, monitoring alerts, and performance metrics
- Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios
- Basic understanding of change and problem management processes
⭐ Preferred Qualifications
- Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains
- Familiarity with major outage management frameworks and command center operations
🛠️ Required Skills
- ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)
- Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)
- Log analysis, monitoring alerts, performance metrics
- Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)
- Change and problem management processes
- Communication
- Coordination
- Escalation management
- Root Cause Analysis (RCA)
- Process governance
- Reporting
- Continuous improvement
- Collaboration
🎁 Benefits & Perks
- Long-term career growth and development opportunities
- Environment that embraces unique skills and experience
- Encouragement to challenge the norm and investigate ideas outside of role
- Support in an environment where everyone can thrive
Locations
- Mumbai, IN, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)intermediate
- Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)intermediate
- Log analysis, monitoring alerts, performance metricsintermediate
- Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)intermediate
- Change and problem management processesintermediate
- Communicationintermediate
- Coordinationintermediate
- Escalation managementintermediate
- Root Cause Analysis (RCA)intermediate
- Process governanceintermediate
- Reportingintermediate
- Continuous improvementintermediate
- Collaborationintermediate
Required Qualifications
- 5–10 years of overall IT experience (experience)
- At least 3 years in an Incident Management or Service Management role in a global environment (experience)
- Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments (experience)
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk (experience)
- Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers (experience)
- Ability to analyze logs, monitoring alerts, and performance metrics (experience)
- Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios (experience)
- Basic understanding of change and problem management processes (experience)
Preferred Qualifications
- Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains (experience)
- Familiarity with major outage management frameworks and command center operations (experience)
Responsibilities
- Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
- Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
- Evaluate business impact and prioritize incident response accordingly
- Provide timely and transparent communication to stakeholders during the incident lifecycle
- Proactively escalate critical issues to senior management and ensure timely decision-making
- Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
- Enforce ITIL-aligned incident and problem management processes
- Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
- Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
- Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
- Support 24x7 operations with on-call availability for major incidents
Benefits
- general: Long-term career growth and development opportunities
- general: Environment that embraces unique skills and experience
- general: Encouragement to challenge the norm and investigate ideas outside of role
- general: Support in an environment where everyone can thrive
Tags & Categories