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IBM logo

Security Consultant - Incident Manager

IBM

Security Consultant - Incident Manager

IBM logo

IBM

full-time

Posted: December 11, 2025

Number of Vacancies: 1

Job Description

Security Consultant - Incident Manager

📋 Job Overview

The Security Consultant - Incident Manager at IBM is responsible for managing major incidents in a global, high-pressure environment. The role involves coordinating across technical teams, vendors, and stakeholders to minimize business impact and restore services within SLAs. The position requires experience with ITSM tools and a deep understanding of IT infrastructure across hybrid and cloud environments.

📍 Location: Mumbai, IN

💼 Career Level: Professional

🎯 Key Responsibilities

  • Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
  • Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
  • Evaluate business impact and prioritize incident response accordingly
  • Provide timely and transparent communication to stakeholders during the incident lifecycle
  • Proactively escalate critical issues to senior management and ensure timely decision-making
  • Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
  • Enforce ITIL-aligned incident and problem management processes
  • Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
  • Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
  • Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
  • Support 24x7 operations with on-call availability for major incidents

✅ Required Qualifications

  • 5–10 years of overall IT experience
  • At least 3 years in an Incident Management or Service Management role in a global environment
  • Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk
  • Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers
  • Ability to analyze logs, monitoring alerts, and performance metrics
  • Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios
  • Basic understanding of change and problem management processes

⭐ Preferred Qualifications

  • Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains
  • Familiarity with major outage management frameworks and command center operations

🛠️ Required Skills

  • ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)
  • Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)
  • Log analysis, monitoring alerts, performance metrics
  • Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)
  • Change and problem management processes
  • Communication
  • Coordination
  • Escalation management
  • Root Cause Analysis (RCA)
  • Process governance
  • Reporting
  • Continuous improvement
  • Collaboration

🎁 Benefits & Perks

  • Long-term career growth and development opportunities
  • Environment that embraces unique skills and experience
  • Encouragement to challenge the norm and investigate ideas outside of role
  • Support in an environment where everyone can thrive

Locations

  • Mumbai, IN, India

Salary

Estimated Salary Rangemedium confidence

2,500,000 - 4,200,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)intermediate
  • Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)intermediate
  • Log analysis, monitoring alerts, performance metricsintermediate
  • Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)intermediate
  • Change and problem management processesintermediate
  • Communicationintermediate
  • Coordinationintermediate
  • Escalation managementintermediate
  • Root Cause Analysis (RCA)intermediate
  • Process governanceintermediate
  • Reportingintermediate
  • Continuous improvementintermediate
  • Collaborationintermediate

Required Qualifications

  • 5–10 years of overall IT experience (experience)
  • At least 3 years in an Incident Management or Service Management role in a global environment (experience)
  • Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments (experience)
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk (experience)
  • Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers (experience)
  • Ability to analyze logs, monitoring alerts, and performance metrics (experience)
  • Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios (experience)
  • Basic understanding of change and problem management processes (experience)

Preferred Qualifications

  • Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains (experience)
  • Familiarity with major outage management frameworks and command center operations (experience)

Responsibilities

  • Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
  • Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
  • Evaluate business impact and prioritize incident response accordingly
  • Provide timely and transparent communication to stakeholders during the incident lifecycle
  • Proactively escalate critical issues to senior management and ensure timely decision-making
  • Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
  • Enforce ITIL-aligned incident and problem management processes
  • Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
  • Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
  • Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
  • Support 24x7 operations with on-call availability for major incidents

Benefits

  • general: Long-term career growth and development opportunities
  • general: Environment that embraces unique skills and experience
  • general: Encouragement to challenge the norm and investigate ideas outside of role
  • general: Support in an environment where everyone can thrive

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IBM logo

Security Consultant - Incident Manager

IBM

Security Consultant - Incident Manager

IBM logo

IBM

full-time

Posted: December 11, 2025

Number of Vacancies: 1

Job Description

Security Consultant - Incident Manager

📋 Job Overview

The Security Consultant - Incident Manager at IBM is responsible for managing major incidents in a global, high-pressure environment. The role involves coordinating across technical teams, vendors, and stakeholders to minimize business impact and restore services within SLAs. The position requires experience with ITSM tools and a deep understanding of IT infrastructure across hybrid and cloud environments.

📍 Location: Mumbai, IN

💼 Career Level: Professional

🎯 Key Responsibilities

  • Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
  • Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
  • Evaluate business impact and prioritize incident response accordingly
  • Provide timely and transparent communication to stakeholders during the incident lifecycle
  • Proactively escalate critical issues to senior management and ensure timely decision-making
  • Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
  • Enforce ITIL-aligned incident and problem management processes
  • Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
  • Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
  • Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
  • Support 24x7 operations with on-call availability for major incidents

✅ Required Qualifications

  • 5–10 years of overall IT experience
  • At least 3 years in an Incident Management or Service Management role in a global environment
  • Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk
  • Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers
  • Ability to analyze logs, monitoring alerts, and performance metrics
  • Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios
  • Basic understanding of change and problem management processes

⭐ Preferred Qualifications

  • Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains
  • Familiarity with major outage management frameworks and command center operations

🛠️ Required Skills

  • ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)
  • Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)
  • Log analysis, monitoring alerts, performance metrics
  • Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)
  • Change and problem management processes
  • Communication
  • Coordination
  • Escalation management
  • Root Cause Analysis (RCA)
  • Process governance
  • Reporting
  • Continuous improvement
  • Collaboration

🎁 Benefits & Perks

  • Long-term career growth and development opportunities
  • Environment that embraces unique skills and experience
  • Encouragement to challenge the norm and investigate ideas outside of role
  • Support in an environment where everyone can thrive

Locations

  • Mumbai, IN, India

Salary

Estimated Salary Rangemedium confidence

2,500,000 - 4,200,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • ITSM tools (ServiceNow, BMC Remedy, IBM Control Desk)intermediate
  • Infrastructure components (servers, storage, networks, databases, cloud - AWS, Azure, IBM Cloud)intermediate
  • Log analysis, monitoring alerts, performance metricsintermediate
  • Automation and monitoring tools (Splunk, AppDynamics, Dynatrace, Nagios)intermediate
  • Change and problem management processesintermediate
  • Communicationintermediate
  • Coordinationintermediate
  • Escalation managementintermediate
  • Root Cause Analysis (RCA)intermediate
  • Process governanceintermediate
  • Reportingintermediate
  • Continuous improvementintermediate
  • Collaborationintermediate

Required Qualifications

  • 5–10 years of overall IT experience (experience)
  • At least 3 years in an Incident Management or Service Management role in a global environment (experience)
  • Experience managing Major Incidents (P1/P2) in large-scale enterprise IT environments (experience)
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or IBM Control Desk (experience)
  • Understanding of infrastructure components including servers, storage, networks, databases, cloud (AWS, Azure, IBM Cloud), and application layers (experience)
  • Ability to analyze logs, monitoring alerts, and performance metrics (experience)
  • Experience with automation and monitoring tools like Splunk, AppDynamics, Dynatrace, Nagios (experience)
  • Basic understanding of change and problem management processes (experience)

Preferred Qualifications

  • Proven experience in service delivery environments supporting BFSI, Telecom, or Manufacturing domains (experience)
  • Familiarity with major outage management frameworks and command center operations (experience)

Responsibilities

  • Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2)
  • Drive resolution by coordinating with technical support teams, vendors, and third parties to restore services within defined SLAs
  • Evaluate business impact and prioritize incident response accordingly
  • Provide timely and transparent communication to stakeholders during the incident lifecycle
  • Proactively escalate critical issues to senior management and ensure timely decision-making
  • Facilitate post-incident reviews, ensure RCA documentation, and track preventive and corrective actions to closure
  • Enforce ITIL-aligned incident and problem management processes
  • Generate daily, weekly, and monthly incident metrics, trend analyses, and SLA reports for management
  • Identify process gaps and work with service delivery teams to enhance operational resilience and reduce incident frequency
  • Work closely with Service Delivery Managers, Change Managers, and Problem Managers to ensure service stability
  • Support 24x7 operations with on-call availability for major incidents

Benefits

  • general: Long-term career growth and development opportunities
  • general: Environment that embraces unique skills and experience
  • general: Encouragement to challenge the norm and investigate ideas outside of role
  • general: Support in an environment where everyone can thrive

Target Your Resume for "Security Consultant - Incident Manager" , IBM

Get personalized recommendations to optimize your resume specifically for Security Consultant - Incident Manager. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Security Consultant - Incident Manager" , IBM

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

ConsultingConsulting

Related Jobs You May Like

No related jobs found at the moment.