Senior Support Engineer
IBM
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
As a Senior Support Engineer at IBM, you will be a key member of the Global Support & Services organization, focusing on troubleshooting complex issues related to Vault and Vault Enterprise. You will engage directly with customers to resolve technical support requests within SLA, contribute to product development, and enhance customer satisfaction. This role offers an opportunity to impact HashiCorp's growing business and work closely with both support and engineering teams.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Reproduce and debug customer issues using test environments and tools
- Communicate effectively with customers to gather information, provide diagnostics, and resolution steps
- Solve incoming technical support requests within SLA, including high-severity urgent cases
- Increase knowledge and train the team on Vault and related technologies
- Identify and communicate product usage trends, bugs, and feature requests
- Collaborate with account managers for customer debugging calls
- Document all customer interactions according to security standards
- Contribute to product documentation and customer knowledge base
- Improve processes and tools in collaboration with the team
- Participate in on-call rotation for production-down issues
- Provision and bootstrap a Vault cluster
- Prepare for and complete the Vault Certification Exam
✅ Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in technical support or software engineering
- Proven experience with Vault and Vault Enterprise
- Strong understanding of HashiCorp Product Suite
⭐ Preferred Qualifications
- Vault Certification
- Experience with 3rd party technologies that integrate with Vault
- Knowledge of AI-powered, cloud-native software solutions
🛠️ Required Skills
- Vault and Vault Enterprise
- HashiCorp Product Suite
- Debugging and troubleshooting
- Communication and customer service
- Technical support
- Documentation
- Collaboration
- Process improvement
- Knowledge of 3rd party technologies integrating with Vault
🎁 Benefits & Perks
- Career growth and development opportunities
- Encouragement to be courageous and experiment
- Continuous trust and support in a diverse environment
- Opportunity to work with leading technology like AI, quantum computing, and blockchain
- Equal-opportunity employment
- Compliance with fair employment practices
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Vault and Vault Enterpriseintermediate
- HashiCorp Product Suiteintermediate
- Debugging and troubleshootingintermediate
- Communication and customer serviceintermediate
- Technical supportintermediate
- Documentationintermediate
- Collaborationintermediate
- Process improvementintermediate
- Knowledge of 3rd party technologies integrating with Vaultintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (experience)
- 5+ years of experience in technical support or software engineering (experience)
- Proven experience with Vault and Vault Enterprise (experience)
- Strong understanding of HashiCorp Product Suite (experience)
Preferred Qualifications
- Vault Certification (experience)
- Experience with 3rd party technologies that integrate with Vault (experience)
- Knowledge of AI-powered, cloud-native software solutions (experience)
Responsibilities
- Reproduce and debug customer issues using test environments and tools
- Communicate effectively with customers to gather information, provide diagnostics, and resolution steps
- Solve incoming technical support requests within SLA, including high-severity urgent cases
- Increase knowledge and train the team on Vault and related technologies
- Identify and communicate product usage trends, bugs, and feature requests
- Collaborate with account managers for customer debugging calls
- Document all customer interactions according to security standards
- Contribute to product documentation and customer knowledge base
- Improve processes and tools in collaboration with the team
- Participate in on-call rotation for production-down issues
- Provision and bootstrap a Vault cluster
- Prepare for and complete the Vault Certification Exam
Benefits
- general: Career growth and development opportunities
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a diverse environment
- general: Opportunity to work with leading technology like AI, quantum computing, and blockchain
- general: Equal-opportunity employment
- general: Compliance with fair employment practices
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Answer 10 quick questions to check your fit for Senior Support Engineer @ IBM.
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~2 Minutes
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Senior Support Engineer
IBM
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
As a Senior Support Engineer at IBM, you will be a key member of the Global Support & Services organization, focusing on troubleshooting complex issues related to Vault and Vault Enterprise. You will engage directly with customers to resolve technical support requests within SLA, contribute to product development, and enhance customer satisfaction. This role offers an opportunity to impact HashiCorp's growing business and work closely with both support and engineering teams.
📍 Location: Multiple Locations (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Reproduce and debug customer issues using test environments and tools
- Communicate effectively with customers to gather information, provide diagnostics, and resolution steps
- Solve incoming technical support requests within SLA, including high-severity urgent cases
- Increase knowledge and train the team on Vault and related technologies
- Identify and communicate product usage trends, bugs, and feature requests
- Collaborate with account managers for customer debugging calls
- Document all customer interactions according to security standards
- Contribute to product documentation and customer knowledge base
- Improve processes and tools in collaboration with the team
- Participate in on-call rotation for production-down issues
- Provision and bootstrap a Vault cluster
- Prepare for and complete the Vault Certification Exam
✅ Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in technical support or software engineering
- Proven experience with Vault and Vault Enterprise
- Strong understanding of HashiCorp Product Suite
⭐ Preferred Qualifications
- Vault Certification
- Experience with 3rd party technologies that integrate with Vault
- Knowledge of AI-powered, cloud-native software solutions
🛠️ Required Skills
- Vault and Vault Enterprise
- HashiCorp Product Suite
- Debugging and troubleshooting
- Communication and customer service
- Technical support
- Documentation
- Collaboration
- Process improvement
- Knowledge of 3rd party technologies integrating with Vault
🎁 Benefits & Perks
- Career growth and development opportunities
- Encouragement to be courageous and experiment
- Continuous trust and support in a diverse environment
- Opportunity to work with leading technology like AI, quantum computing, and blockchain
- Equal-opportunity employment
- Compliance with fair employment practices
Locations
- Multiple Locations, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Vault and Vault Enterpriseintermediate
- HashiCorp Product Suiteintermediate
- Debugging and troubleshootingintermediate
- Communication and customer serviceintermediate
- Technical supportintermediate
- Documentationintermediate
- Collaborationintermediate
- Process improvementintermediate
- Knowledge of 3rd party technologies integrating with Vaultintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (experience)
- 5+ years of experience in technical support or software engineering (experience)
- Proven experience with Vault and Vault Enterprise (experience)
- Strong understanding of HashiCorp Product Suite (experience)
Preferred Qualifications
- Vault Certification (experience)
- Experience with 3rd party technologies that integrate with Vault (experience)
- Knowledge of AI-powered, cloud-native software solutions (experience)
Responsibilities
- Reproduce and debug customer issues using test environments and tools
- Communicate effectively with customers to gather information, provide diagnostics, and resolution steps
- Solve incoming technical support requests within SLA, including high-severity urgent cases
- Increase knowledge and train the team on Vault and related technologies
- Identify and communicate product usage trends, bugs, and feature requests
- Collaborate with account managers for customer debugging calls
- Document all customer interactions according to security standards
- Contribute to product documentation and customer knowledge base
- Improve processes and tools in collaboration with the team
- Participate in on-call rotation for production-down issues
- Provision and bootstrap a Vault cluster
- Prepare for and complete the Vault Certification Exam
Benefits
- general: Career growth and development opportunities
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a diverse environment
- general: Opportunity to work with leading technology like AI, quantum computing, and blockchain
- general: Equal-opportunity employment
- general: Compliance with fair employment practices
Tags & Categories
Answer 10 quick questions to check your fit for Senior Support Engineer @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs