Senior Technical Account Manager
IBM
Senior Technical Account Manager
Job Description
Senior Technical Account Manager
📋 Job Overview
The Senior Technical Account Manager at IBM's AI Center of Excellence will lead the strategic implementation of AI-driven solutions across IBM Infrastructure. This role involves guiding teams from concept to scaling, ensuring alignment and driving innovation. The position requires strong collaboration and project management skills to deliver impactful solutions.
📍 Location: Markham, CA
💼 Career Level: Professional
🎯 Key Responsibilities
- Lead engagements with stakeholders and end-users to identify pain-points, automation opportunities, and adoption drivers
- Champion customer needs internally to align cross-functional teams
- Translate complex user needs, business objectives, and technical constraints into well-defined requirements
- Communicate requirements to both technical and non-technical stakeholders
- Analyze, understand, and align on key technical factors such as volume, latency, data sources as well as quality and accuracy benchmarks
- Develop and iterate on solution mock-ups, gathering user feedback to refine features and maximize impact to ensure adoption
- Ensure solution effectively address user needs and integrate seamlessly into their workflows
- Drive cross-functional collaboration and alignment across engineering, design, and client teams in an agile environment
- Proactively remove roadblocks and ensure teams stay accountable for delivering
- Take full ownership of the end to end solution including adoption
- Lead the prioritization of the roadmap to maximize impact while ensuring velocity and security
✅ Required Qualifications
- Bachelor’s or Master's degree in Business, Engineering, Computer Science, or a related field
- 5+ years of experience in product management, consulting, business analyst roles or a related field
- Proven track record of delivering solutions/products from 0 to 1 and successfully scaling them from 1 to 10
- Expertise in advocating for clients, effectively translating their needs into requirements
- Strong collaboration skills, with experience leading cross-functional teams (design, engineering) to deliver impactful solutions
- Strong project management skills, with proficiency in tools like Jira, Git, Aha, or Monday.com
- Data-driven analytical thinking, with the ability to back decisions and statements with facts and examples
- Exceptional verbal and written communication skills in English with the ability to tailor content for both technical and non-technical audiences
- Experience working with geographically distributed teams across different time zones and leading remote collaboration efforts
- Ability to excel in ambiguity
⭐ Preferred Qualifications
- Background in AI/ML with experience applying techniques in real-world scenarios
- Understanding of the Watsonx product portfolio and its applications
- Expertise in cloud platforms such as IBM Cloud, AWS, or Azure, including their architecture and services
- Proficient in agile software development practices, with experience driving agile teams
- Proficiency in Enterprise Design Thinking methodologies to drive user-centered innovation
- Consulting experience, with a track record of building solutions to meet client needs
- Startup experience, demonstrating adaptability and problem-solving in fast-paced environments
- Proficiency in User Experience Research (UXR) and User Experience Design (UXD)
- Proficiency in Business Intelligence (BI) tools for data-driven decision-making and insights
🛠️ Required Skills
- AI
- Generative AI
- Collaboration
- Leadership
- Innovation
- Product Management
- Consulting
- Business Analysis
- Client Advocacy
- Requirements Gathering
- Technical Communication
- Non-Technical Communication
- Data Analysis
- User-Centered Design
- Solution Mock-ups
- Agile Methodology
- Project Management
- Jira
- Git
- Aha
- Monday.com
- Remote Collaboration
- AI/ML
- Watsonx
- IBM Cloud
- AWS
- Azure
- Cloud Architecture
- Enterprise Design Thinking
- User Experience Research (UXR)
- User Experience Design (UXD)
- Business Intelligence (BI) Tools
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Trusted to provide on-going feedback to help other IBMers grow
- Collaborative environment with a team-focused approach
- Opportunity to drive exceptional outcomes for customers
- Courage to make critical decisions every day
- Embracing challenges with resources at hand and a can-do attitude
- Outcome-focused approach within everything done
Locations
- Markham, CA, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- AIintermediate
- Generative AIintermediate
- Collaborationintermediate
- Leadershipintermediate
- Innovationintermediate
- Product Managementintermediate
- Consultingintermediate
- Business Analysisintermediate
- Client Advocacyintermediate
- Requirements Gatheringintermediate
- Technical Communicationintermediate
- Non-Technical Communicationintermediate
- Data Analysisintermediate
- User-Centered Designintermediate
- Solution Mock-upsintermediate
- Agile Methodologyintermediate
- Project Managementintermediate
- Jiraintermediate
- Gitintermediate
- Ahaintermediate
- Monday.comintermediate
- Remote Collaborationintermediate
- AI/MLintermediate
- Watsonxintermediate
- IBM Cloudintermediate
- AWSintermediate
- Azureintermediate
- Cloud Architectureintermediate
- Enterprise Design Thinkingintermediate
- User Experience Research (UXR)intermediate
- User Experience Design (UXD)intermediate
- Business Intelligence (BI) Toolsintermediate
Required Qualifications
- Bachelor’s or Master's degree in Business, Engineering, Computer Science, or a related field (experience)
- 5+ years of experience in product management, consulting, business analyst roles or a related field (experience)
- Proven track record of delivering solutions/products from 0 to 1 and successfully scaling them from 1 to 10 (experience)
- Expertise in advocating for clients, effectively translating their needs into requirements (experience)
- Strong collaboration skills, with experience leading cross-functional teams (design, engineering) to deliver impactful solutions (experience)
- Strong project management skills, with proficiency in tools like Jira, Git, Aha, or Monday.com (experience)
- Data-driven analytical thinking, with the ability to back decisions and statements with facts and examples (experience)
- Exceptional verbal and written communication skills in English with the ability to tailor content for both technical and non-technical audiences (experience)
- Experience working with geographically distributed teams across different time zones and leading remote collaboration efforts (experience)
- Ability to excel in ambiguity (experience)
Preferred Qualifications
- Background in AI/ML with experience applying techniques in real-world scenarios (experience)
- Understanding of the Watsonx product portfolio and its applications (experience)
- Expertise in cloud platforms such as IBM Cloud, AWS, or Azure, including their architecture and services (experience)
- Proficient in agile software development practices, with experience driving agile teams (experience)
- Proficiency in Enterprise Design Thinking methodologies to drive user-centered innovation (experience)
- Consulting experience, with a track record of building solutions to meet client needs (experience)
- Startup experience, demonstrating adaptability and problem-solving in fast-paced environments (experience)
- Proficiency in User Experience Research (UXR) and User Experience Design (UXD) (experience)
- Proficiency in Business Intelligence (BI) tools for data-driven decision-making and insights (experience)
Responsibilities
- Lead engagements with stakeholders and end-users to identify pain-points, automation opportunities, and adoption drivers
- Champion customer needs internally to align cross-functional teams
- Translate complex user needs, business objectives, and technical constraints into well-defined requirements
- Communicate requirements to both technical and non-technical stakeholders
- Analyze, understand, and align on key technical factors such as volume, latency, data sources as well as quality and accuracy benchmarks
- Develop and iterate on solution mock-ups, gathering user feedback to refine features and maximize impact to ensure adoption
- Ensure solution effectively address user needs and integrate seamlessly into their workflows
- Drive cross-functional collaboration and alignment across engineering, design, and client teams in an agile environment
- Proactively remove roadblocks and ensure teams stay accountable for delivering
- Take full ownership of the end to end solution including adoption
- Lead the prioritization of the roadmap to maximize impact while ensuring velocity and security
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Trusted to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with a team-focused approach
- general: Opportunity to drive exceptional outcomes for customers
- general: Courage to make critical decisions every day
- general: Embracing challenges with resources at hand and a can-do attitude
- general: Outcome-focused approach within everything done
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Answer 10 quick questions to check your fit for Senior Technical Account Manager @ IBM.
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Senior Technical Account Manager
IBM
Senior Technical Account Manager
Job Description
Senior Technical Account Manager
📋 Job Overview
The Senior Technical Account Manager at IBM's AI Center of Excellence will lead the strategic implementation of AI-driven solutions across IBM Infrastructure. This role involves guiding teams from concept to scaling, ensuring alignment and driving innovation. The position requires strong collaboration and project management skills to deliver impactful solutions.
📍 Location: Markham, CA
💼 Career Level: Professional
🎯 Key Responsibilities
- Lead engagements with stakeholders and end-users to identify pain-points, automation opportunities, and adoption drivers
- Champion customer needs internally to align cross-functional teams
- Translate complex user needs, business objectives, and technical constraints into well-defined requirements
- Communicate requirements to both technical and non-technical stakeholders
- Analyze, understand, and align on key technical factors such as volume, latency, data sources as well as quality and accuracy benchmarks
- Develop and iterate on solution mock-ups, gathering user feedback to refine features and maximize impact to ensure adoption
- Ensure solution effectively address user needs and integrate seamlessly into their workflows
- Drive cross-functional collaboration and alignment across engineering, design, and client teams in an agile environment
- Proactively remove roadblocks and ensure teams stay accountable for delivering
- Take full ownership of the end to end solution including adoption
- Lead the prioritization of the roadmap to maximize impact while ensuring velocity and security
✅ Required Qualifications
- Bachelor’s or Master's degree in Business, Engineering, Computer Science, or a related field
- 5+ years of experience in product management, consulting, business analyst roles or a related field
- Proven track record of delivering solutions/products from 0 to 1 and successfully scaling them from 1 to 10
- Expertise in advocating for clients, effectively translating their needs into requirements
- Strong collaboration skills, with experience leading cross-functional teams (design, engineering) to deliver impactful solutions
- Strong project management skills, with proficiency in tools like Jira, Git, Aha, or Monday.com
- Data-driven analytical thinking, with the ability to back decisions and statements with facts and examples
- Exceptional verbal and written communication skills in English with the ability to tailor content for both technical and non-technical audiences
- Experience working with geographically distributed teams across different time zones and leading remote collaboration efforts
- Ability to excel in ambiguity
⭐ Preferred Qualifications
- Background in AI/ML with experience applying techniques in real-world scenarios
- Understanding of the Watsonx product portfolio and its applications
- Expertise in cloud platforms such as IBM Cloud, AWS, or Azure, including their architecture and services
- Proficient in agile software development practices, with experience driving agile teams
- Proficiency in Enterprise Design Thinking methodologies to drive user-centered innovation
- Consulting experience, with a track record of building solutions to meet client needs
- Startup experience, demonstrating adaptability and problem-solving in fast-paced environments
- Proficiency in User Experience Research (UXR) and User Experience Design (UXD)
- Proficiency in Business Intelligence (BI) tools for data-driven decision-making and insights
🛠️ Required Skills
- AI
- Generative AI
- Collaboration
- Leadership
- Innovation
- Product Management
- Consulting
- Business Analysis
- Client Advocacy
- Requirements Gathering
- Technical Communication
- Non-Technical Communication
- Data Analysis
- User-Centered Design
- Solution Mock-ups
- Agile Methodology
- Project Management
- Jira
- Git
- Aha
- Monday.com
- Remote Collaboration
- AI/ML
- Watsonx
- IBM Cloud
- AWS
- Azure
- Cloud Architecture
- Enterprise Design Thinking
- User Experience Research (UXR)
- User Experience Design (UXD)
- Business Intelligence (BI) Tools
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- Trusted to provide on-going feedback to help other IBMers grow
- Collaborative environment with a team-focused approach
- Opportunity to drive exceptional outcomes for customers
- Courage to make critical decisions every day
- Embracing challenges with resources at hand and a can-do attitude
- Outcome-focused approach within everything done
Locations
- Markham, CA, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- AIintermediate
- Generative AIintermediate
- Collaborationintermediate
- Leadershipintermediate
- Innovationintermediate
- Product Managementintermediate
- Consultingintermediate
- Business Analysisintermediate
- Client Advocacyintermediate
- Requirements Gatheringintermediate
- Technical Communicationintermediate
- Non-Technical Communicationintermediate
- Data Analysisintermediate
- User-Centered Designintermediate
- Solution Mock-upsintermediate
- Agile Methodologyintermediate
- Project Managementintermediate
- Jiraintermediate
- Gitintermediate
- Ahaintermediate
- Monday.comintermediate
- Remote Collaborationintermediate
- AI/MLintermediate
- Watsonxintermediate
- IBM Cloudintermediate
- AWSintermediate
- Azureintermediate
- Cloud Architectureintermediate
- Enterprise Design Thinkingintermediate
- User Experience Research (UXR)intermediate
- User Experience Design (UXD)intermediate
- Business Intelligence (BI) Toolsintermediate
Required Qualifications
- Bachelor’s or Master's degree in Business, Engineering, Computer Science, or a related field (experience)
- 5+ years of experience in product management, consulting, business analyst roles or a related field (experience)
- Proven track record of delivering solutions/products from 0 to 1 and successfully scaling them from 1 to 10 (experience)
- Expertise in advocating for clients, effectively translating their needs into requirements (experience)
- Strong collaboration skills, with experience leading cross-functional teams (design, engineering) to deliver impactful solutions (experience)
- Strong project management skills, with proficiency in tools like Jira, Git, Aha, or Monday.com (experience)
- Data-driven analytical thinking, with the ability to back decisions and statements with facts and examples (experience)
- Exceptional verbal and written communication skills in English with the ability to tailor content for both technical and non-technical audiences (experience)
- Experience working with geographically distributed teams across different time zones and leading remote collaboration efforts (experience)
- Ability to excel in ambiguity (experience)
Preferred Qualifications
- Background in AI/ML with experience applying techniques in real-world scenarios (experience)
- Understanding of the Watsonx product portfolio and its applications (experience)
- Expertise in cloud platforms such as IBM Cloud, AWS, or Azure, including their architecture and services (experience)
- Proficient in agile software development practices, with experience driving agile teams (experience)
- Proficiency in Enterprise Design Thinking methodologies to drive user-centered innovation (experience)
- Consulting experience, with a track record of building solutions to meet client needs (experience)
- Startup experience, demonstrating adaptability and problem-solving in fast-paced environments (experience)
- Proficiency in User Experience Research (UXR) and User Experience Design (UXD) (experience)
- Proficiency in Business Intelligence (BI) tools for data-driven decision-making and insights (experience)
Responsibilities
- Lead engagements with stakeholders and end-users to identify pain-points, automation opportunities, and adoption drivers
- Champion customer needs internally to align cross-functional teams
- Translate complex user needs, business objectives, and technical constraints into well-defined requirements
- Communicate requirements to both technical and non-technical stakeholders
- Analyze, understand, and align on key technical factors such as volume, latency, data sources as well as quality and accuracy benchmarks
- Develop and iterate on solution mock-ups, gathering user feedback to refine features and maximize impact to ensure adoption
- Ensure solution effectively address user needs and integrate seamlessly into their workflows
- Drive cross-functional collaboration and alignment across engineering, design, and client teams in an agile environment
- Proactively remove roadblocks and ensure teams stay accountable for delivering
- Take full ownership of the end to end solution including adoption
- Lead the prioritization of the roadmap to maximize impact while ensuring velocity and security
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture, always staying curious, open to feedback and learning new information and skills
- general: Trusted to provide on-going feedback to help other IBMers grow
- general: Collaborative environment with a team-focused approach
- general: Opportunity to drive exceptional outcomes for customers
- general: Courage to make critical decisions every day
- general: Embracing challenges with resources at hand and a can-do attitude
- general: Outcome-focused approach within everything done
Tags & Categories
Answer 10 quick questions to check your fit for Senior Technical Account Manager @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs