Service Management (ServiceNow) Sales and Delivery Lead
IBM
Service Management (ServiceNow) Sales and Delivery Lead
Job Description
Service Management (ServiceNow) Sales and Delivery Lead
📋 Job Overview
The Service Management (ServiceNow) Sales and Delivery Lead at IBM is responsible for driving growth and delivering high-value client engagements focused on ServiceNow service management. This role involves leading transformations, shaping deals, and providing strategic guidance while overseeing delivery teams to ensure high-quality outcomes. The position requires extensive experience in IT Service Management and hands-on expertise with ServiceNow across various domains.
📍 Location: Singapore, SG
💼 Career Level: Professional
🎯 Key Responsibilities
- Lead ServiceNow-powered service management transformations
- Shape deals and provide strategic guidance to clients
- Oversee delivery teams
- Serve as engagement lead for major ServiceNow programs
- Ensure high-quality delivery outcomes that meet scope, schedule, and budget expectations
- Provide governance, risk management, delivery oversight, and senior stakeholder management
- Drive the ServiceNow Service Management pipeline, from opportunity identification to deal closure
- Guide teams of architects, consultants, developers, and project managers
- Drive continuous improvement, automation, and adoption of ServiceNow best practices and IBM methods
✅ Required Qualifications
- 10+ years in IT Service Management, Digital Operations, or related consulting fields
- 5+ years of hands-on experience with ServiceNow—across design, architecture, delivery, or advisory work
- Proven success in pre-sales and delivering large, multi-tower ServiceNow or service management transformation programs
- Strong expertise in ITIL v4, ITSM, ITAM, ITOM, HRSD, SecOps, GRC, CMDB, workflow design, and enterprise service processes
- Experience leading multi-million-dollar engagements and managing senior client relationships
- Deep understanding of hybrid cloud, automation, AI-driven operations, and the broader technology ecosystem
🛠️ Required Skills
- ServiceNow
- ITIL v4
- ITSM
- ITAM
- ITOM
- HRSD
- SecOps
- GRC
- CMDB
- Workflow design
- Enterprise service processes
- Hybrid cloud
- Automation
- AI-driven operations
- Communication
- Executive presence
- Stakeholder management
🎁 Benefits & Perks
- Career growth and development opportunities
- Environment that embraces unique skills and experience
- Encouragement to be courageous and experiment
- Continuous trust and support
- Inclusive environment for all backgrounds
Locations
- Singapore, SG, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNowintermediate
- ITIL v4intermediate
- ITSMintermediate
- ITAMintermediate
- ITOMintermediate
- HRSDintermediate
- SecOpsintermediate
- GRCintermediate
- CMDBintermediate
- Workflow designintermediate
- Enterprise service processesintermediate
- Hybrid cloudintermediate
- Automationintermediate
- AI-driven operationsintermediate
- Communicationintermediate
- Executive presenceintermediate
- Stakeholder managementintermediate
Required Qualifications
- 10+ years in IT Service Management, Digital Operations, or related consulting fields (experience)
- 5+ years of hands-on experience with ServiceNow—across design, architecture, delivery, or advisory work (experience)
- Proven success in pre-sales and delivering large, multi-tower ServiceNow or service management transformation programs (experience)
- Strong expertise in ITIL v4, ITSM, ITAM, ITOM, HRSD, SecOps, GRC, CMDB, workflow design, and enterprise service processes (experience)
- Experience leading multi-million-dollar engagements and managing senior client relationships (experience)
- Deep understanding of hybrid cloud, automation, AI-driven operations, and the broader technology ecosystem (experience)
Responsibilities
- Lead ServiceNow-powered service management transformations
- Shape deals and provide strategic guidance to clients
- Oversee delivery teams
- Serve as engagement lead for major ServiceNow programs
- Ensure high-quality delivery outcomes that meet scope, schedule, and budget expectations
- Provide governance, risk management, delivery oversight, and senior stakeholder management
- Drive the ServiceNow Service Management pipeline, from opportunity identification to deal closure
- Guide teams of architects, consultants, developers, and project managers
- Drive continuous improvement, automation, and adoption of ServiceNow best practices and IBM methods
Benefits
- general: Career growth and development opportunities
- general: Environment that embraces unique skills and experience
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support
- general: Inclusive environment for all backgrounds
Tags & Categories
Answer 10 quick questions to check your fit for Service Management (ServiceNow) Sales and Delivery Lead @ IBM.
10 Questions
~2 Minutes
Instant Score
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Service Management (ServiceNow) Sales and Delivery Lead
IBM
Service Management (ServiceNow) Sales and Delivery Lead
Job Description
Service Management (ServiceNow) Sales and Delivery Lead
📋 Job Overview
The Service Management (ServiceNow) Sales and Delivery Lead at IBM is responsible for driving growth and delivering high-value client engagements focused on ServiceNow service management. This role involves leading transformations, shaping deals, and providing strategic guidance while overseeing delivery teams to ensure high-quality outcomes. The position requires extensive experience in IT Service Management and hands-on expertise with ServiceNow across various domains.
📍 Location: Singapore, SG
💼 Career Level: Professional
🎯 Key Responsibilities
- Lead ServiceNow-powered service management transformations
- Shape deals and provide strategic guidance to clients
- Oversee delivery teams
- Serve as engagement lead for major ServiceNow programs
- Ensure high-quality delivery outcomes that meet scope, schedule, and budget expectations
- Provide governance, risk management, delivery oversight, and senior stakeholder management
- Drive the ServiceNow Service Management pipeline, from opportunity identification to deal closure
- Guide teams of architects, consultants, developers, and project managers
- Drive continuous improvement, automation, and adoption of ServiceNow best practices and IBM methods
✅ Required Qualifications
- 10+ years in IT Service Management, Digital Operations, or related consulting fields
- 5+ years of hands-on experience with ServiceNow—across design, architecture, delivery, or advisory work
- Proven success in pre-sales and delivering large, multi-tower ServiceNow or service management transformation programs
- Strong expertise in ITIL v4, ITSM, ITAM, ITOM, HRSD, SecOps, GRC, CMDB, workflow design, and enterprise service processes
- Experience leading multi-million-dollar engagements and managing senior client relationships
- Deep understanding of hybrid cloud, automation, AI-driven operations, and the broader technology ecosystem
🛠️ Required Skills
- ServiceNow
- ITIL v4
- ITSM
- ITAM
- ITOM
- HRSD
- SecOps
- GRC
- CMDB
- Workflow design
- Enterprise service processes
- Hybrid cloud
- Automation
- AI-driven operations
- Communication
- Executive presence
- Stakeholder management
🎁 Benefits & Perks
- Career growth and development opportunities
- Environment that embraces unique skills and experience
- Encouragement to be courageous and experiment
- Continuous trust and support
- Inclusive environment for all backgrounds
Locations
- Singapore, SG, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNowintermediate
- ITIL v4intermediate
- ITSMintermediate
- ITAMintermediate
- ITOMintermediate
- HRSDintermediate
- SecOpsintermediate
- GRCintermediate
- CMDBintermediate
- Workflow designintermediate
- Enterprise service processesintermediate
- Hybrid cloudintermediate
- Automationintermediate
- AI-driven operationsintermediate
- Communicationintermediate
- Executive presenceintermediate
- Stakeholder managementintermediate
Required Qualifications
- 10+ years in IT Service Management, Digital Operations, or related consulting fields (experience)
- 5+ years of hands-on experience with ServiceNow—across design, architecture, delivery, or advisory work (experience)
- Proven success in pre-sales and delivering large, multi-tower ServiceNow or service management transformation programs (experience)
- Strong expertise in ITIL v4, ITSM, ITAM, ITOM, HRSD, SecOps, GRC, CMDB, workflow design, and enterprise service processes (experience)
- Experience leading multi-million-dollar engagements and managing senior client relationships (experience)
- Deep understanding of hybrid cloud, automation, AI-driven operations, and the broader technology ecosystem (experience)
Responsibilities
- Lead ServiceNow-powered service management transformations
- Shape deals and provide strategic guidance to clients
- Oversee delivery teams
- Serve as engagement lead for major ServiceNow programs
- Ensure high-quality delivery outcomes that meet scope, schedule, and budget expectations
- Provide governance, risk management, delivery oversight, and senior stakeholder management
- Drive the ServiceNow Service Management pipeline, from opportunity identification to deal closure
- Guide teams of architects, consultants, developers, and project managers
- Drive continuous improvement, automation, and adoption of ServiceNow best practices and IBM methods
Benefits
- general: Career growth and development opportunities
- general: Environment that embraces unique skills and experience
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support
- general: Inclusive environment for all backgrounds
Tags & Categories
Answer 10 quick questions to check your fit for Service Management (ServiceNow) Sales and Delivery Lead @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs