Service Support Reprensatitave N.W. Texas
IBM
Service Support Reprensatitave N.W. Texas
Job Description
Service Support Reprensatitave N.W. Texas
📋 Job Overview
The Service Support Representative for N.W. Texas is responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems, including hardware and networking products. They act as the technical interface to clients, ensuring high levels of client satisfaction through service delivery, technical support, and operational services. The role involves using IBM tools to drive automation and improve client operations, while constantly updating technical and soft skills.
📍 Location: COPPELL, US (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- On-site installation, maintenance, and repair of IBM and multi-vendor systems
- Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of equipment
- Support problem source identification related to installation, update, configuration, operations, or performance
- Resolve incidents, advise on potential resolutions and their implementation
- Implement determined suggestions to the satisfaction of the customer
- Provide onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments
- Collaborate with professionals in different support centers and business units to achieve high quality problem resolutions
- Ensure a high level of client satisfaction with service delivery, technical support, and operational services
- Act as the IBM technical interface to clients during critical situations
- Advocate for IBM's technical support strategy
- Protect the revenue base and identify new services opportunities
- Assist in generating new leads through the TSS Leads program (DNSO)
- Maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools
- Interact with customers using strong interpersonal skills
- Provide accurate estimations on active work orders
✅ Required Qualifications
- Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering
- Proficiency in HW and SW solutions
- Ability to work without a need for current or future visa sponsorship
⭐ Preferred Qualifications
- Constantly updating Digital Technical Certifications
- Participation in Soft Skills trainings (verbal and written communication, teamwork and collaboration, emotional intelligence, critical thinking, etc.)
🛠️ Required Skills
- Understanding of technology, operating systems, associated software, functions, and capabilities of machines
- Proficiency with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics
- Strong interpersonal skills
- Verbal and written communication
- Teamwork and collaboration
- Emotional intelligence
- Critical thinking
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate and drive exceptional outcomes for customers
- Equal-opportunity employment
- Compliance with fair employment practices regarding citizenship and immigration status
Locations
- COPPELL, US, India (Remote)
Salary
Estimated Salary Rangemedium confidence
300,000 - 500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Understanding of technology, operating systems, associated software, functions, and capabilities of machinesintermediate
- Proficiency with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analyticsintermediate
- Strong interpersonal skillsintermediate
- Verbal and written communicationintermediate
- Teamwork and collaborationintermediate
- Emotional intelligenceintermediate
- Critical thinkingintermediate
Required Qualifications
- Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering (experience)
- Proficiency in HW and SW solutions (experience)
- Ability to work without a need for current or future visa sponsorship (experience)
Preferred Qualifications
- Constantly updating Digital Technical Certifications (experience)
- Participation in Soft Skills trainings (verbal and written communication, teamwork and collaboration, emotional intelligence, critical thinking, etc.) (experience)
Responsibilities
- On-site installation, maintenance, and repair of IBM and multi-vendor systems
- Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of equipment
- Support problem source identification related to installation, update, configuration, operations, or performance
- Resolve incidents, advise on potential resolutions and their implementation
- Implement determined suggestions to the satisfaction of the customer
- Provide onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments
- Collaborate with professionals in different support centers and business units to achieve high quality problem resolutions
- Ensure a high level of client satisfaction with service delivery, technical support, and operational services
- Act as the IBM technical interface to clients during critical situations
- Advocate for IBM's technical support strategy
- Protect the revenue base and identify new services opportunities
- Assist in generating new leads through the TSS Leads program (DNSO)
- Maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools
- Interact with customers using strong interpersonal skills
- Provide accurate estimations on active work orders
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate and drive exceptional outcomes for customers
- general: Equal-opportunity employment
- general: Compliance with fair employment practices regarding citizenship and immigration status
Tags & Categories
Answer 10 quick questions to check your fit for Service Support Reprensatitave N.W. Texas @ IBM.
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~2 Minutes
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Service Support Reprensatitave N.W. Texas
IBM
Service Support Reprensatitave N.W. Texas
Job Description
Service Support Reprensatitave N.W. Texas
📋 Job Overview
The Service Support Representative for N.W. Texas is responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems, including hardware and networking products. They act as the technical interface to clients, ensuring high levels of client satisfaction through service delivery, technical support, and operational services. The role involves using IBM tools to drive automation and improve client operations, while constantly updating technical and soft skills.
📍 Location: COPPELL, US (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- On-site installation, maintenance, and repair of IBM and multi-vendor systems
- Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of equipment
- Support problem source identification related to installation, update, configuration, operations, or performance
- Resolve incidents, advise on potential resolutions and their implementation
- Implement determined suggestions to the satisfaction of the customer
- Provide onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments
- Collaborate with professionals in different support centers and business units to achieve high quality problem resolutions
- Ensure a high level of client satisfaction with service delivery, technical support, and operational services
- Act as the IBM technical interface to clients during critical situations
- Advocate for IBM's technical support strategy
- Protect the revenue base and identify new services opportunities
- Assist in generating new leads through the TSS Leads program (DNSO)
- Maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools
- Interact with customers using strong interpersonal skills
- Provide accurate estimations on active work orders
✅ Required Qualifications
- Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering
- Proficiency in HW and SW solutions
- Ability to work without a need for current or future visa sponsorship
⭐ Preferred Qualifications
- Constantly updating Digital Technical Certifications
- Participation in Soft Skills trainings (verbal and written communication, teamwork and collaboration, emotional intelligence, critical thinking, etc.)
🛠️ Required Skills
- Understanding of technology, operating systems, associated software, functions, and capabilities of machines
- Proficiency with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics
- Strong interpersonal skills
- Verbal and written communication
- Teamwork and collaboration
- Emotional intelligence
- Critical thinking
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate and drive exceptional outcomes for customers
- Equal-opportunity employment
- Compliance with fair employment practices regarding citizenship and immigration status
Locations
- COPPELL, US, India (Remote)
Salary
Estimated Salary Rangemedium confidence
300,000 - 500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Understanding of technology, operating systems, associated software, functions, and capabilities of machinesintermediate
- Proficiency with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analyticsintermediate
- Strong interpersonal skillsintermediate
- Verbal and written communicationintermediate
- Teamwork and collaborationintermediate
- Emotional intelligenceintermediate
- Critical thinkingintermediate
Required Qualifications
- Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering (experience)
- Proficiency in HW and SW solutions (experience)
- Ability to work without a need for current or future visa sponsorship (experience)
Preferred Qualifications
- Constantly updating Digital Technical Certifications (experience)
- Participation in Soft Skills trainings (verbal and written communication, teamwork and collaboration, emotional intelligence, critical thinking, etc.) (experience)
Responsibilities
- On-site installation, maintenance, and repair of IBM and multi-vendor systems
- Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of equipment
- Support problem source identification related to installation, update, configuration, operations, or performance
- Resolve incidents, advise on potential resolutions and their implementation
- Implement determined suggestions to the satisfaction of the customer
- Provide onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments
- Collaborate with professionals in different support centers and business units to achieve high quality problem resolutions
- Ensure a high level of client satisfaction with service delivery, technical support, and operational services
- Act as the IBM technical interface to clients during critical situations
- Advocate for IBM's technical support strategy
- Protect the revenue base and identify new services opportunities
- Assist in generating new leads through the TSS Leads program (DNSO)
- Maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools
- Interact with customers using strong interpersonal skills
- Provide accurate estimations on active work orders
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate and drive exceptional outcomes for customers
- general: Equal-opportunity employment
- general: Compliance with fair employment practices regarding citizenship and immigration status
Tags & Categories
Answer 10 quick questions to check your fit for Service Support Reprensatitave N.W. Texas @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs