Software Developer - L3 Engineer
IBM
Software Developer - L3 Engineer
Job Description
Software Developer - L3 Engineer
📋 Job Overview
As an L3 Engineer (Software Developer) at IBM, you will provide advanced technical support and troubleshoot complex issues within the AIOps/NetCool Hybrid Cloud Domain. You will collaborate with cross-functional teams, guide support engineers, and act as a subject matter expert for specific technologies. This role requires strong technical knowledge and problem-solving skills to enhance customer support globally.
📍 Location: Mulhuddart, IE (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide expert-level product support for IBM customers across the globe
- Troubleshoot, diagnose, and resolve escalated technical issues from customers
- Perform root cause analysis and implement long-term solutions for recurring issues
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues
- Provide mentoring and training to support engineers (L2)
- Act as a subject matter expert for specific technologies or systems related to the product
✅ Required Qualifications
- Experience with troubleshooting software and network issues
- Minimum 2 years of hands-on coding experience with Go Lang, NodeJS, and Python
- Proficiency in SQL, Linux, Kubernetes, OpenShift
- Excellent communication skills to interact with stakeholders and report on technical issues clearly
- Strong analytical and problem-solving skills
- Ability to work independently and manage multiple tasks simultaneously
🛠️ Required Skills
- Go Lang
- NodeJS
- Python
- SQL
- Linux
- Kubernetes
- OpenShift
- Communication skills
- Analytical skills
- Problem-solving skills
- Ability to work independently
- Ability to manage multiple tasks
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Collaborative team-focused approach
- Equal-opportunity employment
Locations
- Mulhuddart, IE, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Go Langintermediate
- NodeJSintermediate
- Pythonintermediate
- SQLintermediate
- Linuxintermediate
- Kubernetesintermediate
- OpenShiftintermediate
- Communication skillsintermediate
- Analytical skillsintermediate
- Problem-solving skillsintermediate
- Ability to work independentlyintermediate
- Ability to manage multiple tasksintermediate
Required Qualifications
- Experience with troubleshooting software and network issues (experience)
- Minimum 2 years of hands-on coding experience with Go Lang, NodeJS, and Python (experience)
- Proficiency in SQL, Linux, Kubernetes, OpenShift (experience)
- Excellent communication skills to interact with stakeholders and report on technical issues clearly (experience)
- Strong analytical and problem-solving skills (experience)
- Ability to work independently and manage multiple tasks simultaneously (experience)
Responsibilities
- Provide expert-level product support for IBM customers across the globe
- Troubleshoot, diagnose, and resolve escalated technical issues from customers
- Perform root cause analysis and implement long-term solutions for recurring issues
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues
- Provide mentoring and training to support engineers (L2)
- Act as a subject matter expert for specific technologies or systems related to the product
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Collaborative team-focused approach
- general: Equal-opportunity employment
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Answer 10 quick questions to check your fit for Software Developer - L3 Engineer @ IBM.
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Software Developer - L3 Engineer
IBM
Software Developer - L3 Engineer
Job Description
Software Developer - L3 Engineer
📋 Job Overview
As an L3 Engineer (Software Developer) at IBM, you will provide advanced technical support and troubleshoot complex issues within the AIOps/NetCool Hybrid Cloud Domain. You will collaborate with cross-functional teams, guide support engineers, and act as a subject matter expert for specific technologies. This role requires strong technical knowledge and problem-solving skills to enhance customer support globally.
📍 Location: Mulhuddart, IE (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide expert-level product support for IBM customers across the globe
- Troubleshoot, diagnose, and resolve escalated technical issues from customers
- Perform root cause analysis and implement long-term solutions for recurring issues
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues
- Provide mentoring and training to support engineers (L2)
- Act as a subject matter expert for specific technologies or systems related to the product
✅ Required Qualifications
- Experience with troubleshooting software and network issues
- Minimum 2 years of hands-on coding experience with Go Lang, NodeJS, and Python
- Proficiency in SQL, Linux, Kubernetes, OpenShift
- Excellent communication skills to interact with stakeholders and report on technical issues clearly
- Strong analytical and problem-solving skills
- Ability to work independently and manage multiple tasks simultaneously
🛠️ Required Skills
- Go Lang
- NodeJS
- Python
- SQL
- Linux
- Kubernetes
- OpenShift
- Communication skills
- Analytical skills
- Problem-solving skills
- Ability to work independently
- Ability to manage multiple tasks
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Collaborative team-focused approach
- Equal-opportunity employment
Locations
- Mulhuddart, IE, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Go Langintermediate
- NodeJSintermediate
- Pythonintermediate
- SQLintermediate
- Linuxintermediate
- Kubernetesintermediate
- OpenShiftintermediate
- Communication skillsintermediate
- Analytical skillsintermediate
- Problem-solving skillsintermediate
- Ability to work independentlyintermediate
- Ability to manage multiple tasksintermediate
Required Qualifications
- Experience with troubleshooting software and network issues (experience)
- Minimum 2 years of hands-on coding experience with Go Lang, NodeJS, and Python (experience)
- Proficiency in SQL, Linux, Kubernetes, OpenShift (experience)
- Excellent communication skills to interact with stakeholders and report on technical issues clearly (experience)
- Strong analytical and problem-solving skills (experience)
- Ability to work independently and manage multiple tasks simultaneously (experience)
Responsibilities
- Provide expert-level product support for IBM customers across the globe
- Troubleshoot, diagnose, and resolve escalated technical issues from customers
- Perform root cause analysis and implement long-term solutions for recurring issues
- Develop and maintain technical documentation, processes, and troubleshooting guides
- Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues
- Provide mentoring and training to support engineers (L2)
- Act as a subject matter expert for specific technologies or systems related to the product
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Collaborative team-focused approach
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Software Developer - L3 Engineer @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs