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Software Intern - Technical Support 2026

IBM

Customer Support and Service Jobs

Software Intern - Technical Support 2026

internshipPosted: Dec 11, 2025

Job Description

Software Intern - Technical Support 2026

📋 Job Overview

The Software Intern - Technical Support 2026 role at IBM involves providing remote technical support for zSystems Software, focusing on problem determination and resolution. The intern will work with various IBM Technical Support teams, contributing to organizational objectives and customer satisfaction through innovative solutions and continuous learning.

📍 Location: Krakow, PL (Remote/Hybrid)

💼 Career Level: Internship

🎯 Key Responsibilities

  • Provide remote technical support for zSystems Software
  • Specialize in problem determination and problem source identification
  • Communicate action plans to customers or IBM representatives
  • Recommend and implement improvements to technical support tools, procedures, and processes
  • Contribute to departmental attainment of organizational objectives and high customer satisfaction
  • Collaborate with other support operations and organizations to prioritize and diagnose problems to resolution

✅ Required Qualifications

  • Comprehensive understanding of, or willingness to learn about, z/OS operating systems and related z middleware applications
  • Proven experience using general troubleshooting tools and commands for the z/OS platform

🛠️ Required Skills

  • Technical support skills
  • Problem determination and problem source identification
  • Communication skills
  • Technical and negotiation skills
  • Collaboration skills
  • Continuous learning and sharing expertise
  • Troubleshooting skills

🎁 Benefits & Perks

  • Opportunity to learn and develop career
  • Encouragement to be courageous and experiment daily
  • Continuous trust and support in a thriving environment
  • Growth-minded culture with openness to feedback and learning
  • Opportunity to collaborate and drive exceptional outcomes for customers

Locations

  • Krakow, PL, India (Remote)

Salary

Estimated Salary Rangemedium confidence

30,000 - 60,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Technical support skillsintermediate
  • Problem determination and problem source identificationintermediate
  • Communication skillsintermediate
  • Technical and negotiation skillsintermediate
  • Collaboration skillsintermediate
  • Continuous learning and sharing expertiseintermediate
  • Troubleshooting skillsintermediate

Required Qualifications

  • Comprehensive understanding of, or willingness to learn about, z/OS operating systems and related z middleware applications (experience)
  • Proven experience using general troubleshooting tools and commands for the z/OS platform (experience)

Responsibilities

  • Provide remote technical support for zSystems Software
  • Specialize in problem determination and problem source identification
  • Communicate action plans to customers or IBM representatives
  • Recommend and implement improvements to technical support tools, procedures, and processes
  • Contribute to departmental attainment of organizational objectives and high customer satisfaction
  • Collaborate with other support operations and organizations to prioritize and diagnose problems to resolution

Benefits

  • general: Opportunity to learn and develop career
  • general: Encouragement to be courageous and experiment daily
  • general: Continuous trust and support in a thriving environment
  • general: Growth-minded culture with openness to feedback and learning
  • general: Opportunity to collaborate and drive exceptional outcomes for customers

Target Your Resume for "Software Intern - Technical Support 2026" , IBM

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IBM logo

Software Intern - Technical Support 2026

IBM

Customer Support and Service Jobs

Software Intern - Technical Support 2026

internshipPosted: Dec 11, 2025

Job Description

Software Intern - Technical Support 2026

📋 Job Overview

The Software Intern - Technical Support 2026 role at IBM involves providing remote technical support for zSystems Software, focusing on problem determination and resolution. The intern will work with various IBM Technical Support teams, contributing to organizational objectives and customer satisfaction through innovative solutions and continuous learning.

📍 Location: Krakow, PL (Remote/Hybrid)

💼 Career Level: Internship

🎯 Key Responsibilities

  • Provide remote technical support for zSystems Software
  • Specialize in problem determination and problem source identification
  • Communicate action plans to customers or IBM representatives
  • Recommend and implement improvements to technical support tools, procedures, and processes
  • Contribute to departmental attainment of organizational objectives and high customer satisfaction
  • Collaborate with other support operations and organizations to prioritize and diagnose problems to resolution

✅ Required Qualifications

  • Comprehensive understanding of, or willingness to learn about, z/OS operating systems and related z middleware applications
  • Proven experience using general troubleshooting tools and commands for the z/OS platform

🛠️ Required Skills

  • Technical support skills
  • Problem determination and problem source identification
  • Communication skills
  • Technical and negotiation skills
  • Collaboration skills
  • Continuous learning and sharing expertise
  • Troubleshooting skills

🎁 Benefits & Perks

  • Opportunity to learn and develop career
  • Encouragement to be courageous and experiment daily
  • Continuous trust and support in a thriving environment
  • Growth-minded culture with openness to feedback and learning
  • Opportunity to collaborate and drive exceptional outcomes for customers

Locations

  • Krakow, PL, India (Remote)

Salary

Estimated Salary Rangemedium confidence

30,000 - 60,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Technical support skillsintermediate
  • Problem determination and problem source identificationintermediate
  • Communication skillsintermediate
  • Technical and negotiation skillsintermediate
  • Collaboration skillsintermediate
  • Continuous learning and sharing expertiseintermediate
  • Troubleshooting skillsintermediate

Required Qualifications

  • Comprehensive understanding of, or willingness to learn about, z/OS operating systems and related z middleware applications (experience)
  • Proven experience using general troubleshooting tools and commands for the z/OS platform (experience)

Responsibilities

  • Provide remote technical support for zSystems Software
  • Specialize in problem determination and problem source identification
  • Communicate action plans to customers or IBM representatives
  • Recommend and implement improvements to technical support tools, procedures, and processes
  • Contribute to departmental attainment of organizational objectives and high customer satisfaction
  • Collaborate with other support operations and organizations to prioritize and diagnose problems to resolution

Benefits

  • general: Opportunity to learn and develop career
  • general: Encouragement to be courageous and experiment daily
  • general: Continuous trust and support in a thriving environment
  • general: Growth-minded culture with openness to feedback and learning
  • general: Opportunity to collaborate and drive exceptional outcomes for customers

Target Your Resume for "Software Intern - Technical Support 2026" , IBM

Get personalized recommendations to optimize your resume specifically for Software Intern - Technical Support 2026. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Software Intern - Technical Support 2026" , IBM

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Software EngineeringSoftware Engineering

Answer 10 quick questions to check your fit for Software Intern - Technical Support 2026 @ IBM.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.