Technical Agent (Bilingual English & Spanish/French/Italian)
IBM
Technical Agent (Bilingual English & Spanish/French/Italian)
Job Description
Technical Agent (Bilingual English & Spanish/French/Italian)
📋 Job Overview
The Technical Agent at IBM's Client Innovation Center in Cairo provides end-to-end technical support to global clients through various communication channels. This role involves both non-technical tasks like client communication and technical tasks such as problem determination and resolution. It serves as a foundational step for career development within IBM.
📍 Location: Cairo, EG (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Regular communication with clients via phone, chat, and e-mail
- Call Entry
- Machine identification and warranty entitlement
- Routing/escalation to manufacturer/sales if needed
- Handling technical pre-sales information requests
- Damage & refund requests handling
- Handling of client complaints
- Other client service requests handling
- Call tracking and monitoring
- Problem determination/problem source identification
- Remote takeover session handling and part identification
- Standard resolution processing and action plan creation
- Repair request creation
- Problem management
- Usage of test equipment & remote tools
✅ Required Qualifications
- Bi-lingual fluency (both verbal and written) in English and Spanish/French/Italian
⭐ Preferred Qualifications
- Previous client handling/facing experience
- Previous call center experience
- IT background/interest in IT area
🛠️ Required Skills
- Ability to coordinate multiple tasks
- Flexible and productive working style
- Technical support skills
- Problem determination
- Remote takeover session handling
- Usage of test equipment & remote tools
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
Locations
- Cairo, EG, India (Remote)
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to coordinate multiple tasksintermediate
- Flexible and productive working styleintermediate
- Technical support skillsintermediate
- Problem determinationintermediate
- Remote takeover session handlingintermediate
- Usage of test equipment & remote toolsintermediate
Required Qualifications
- Bi-lingual fluency (both verbal and written) in English and Spanish/French/Italian (experience)
Preferred Qualifications
- Previous client handling/facing experience (experience)
- Previous call center experience (experience)
- IT background/interest in IT area (experience)
Responsibilities
- Regular communication with clients via phone, chat, and e-mail
- Call Entry
- Machine identification and warranty entitlement
- Routing/escalation to manufacturer/sales if needed
- Handling technical pre-sales information requests
- Damage & refund requests handling
- Handling of client complaints
- Other client service requests handling
- Call tracking and monitoring
- Problem determination/problem source identification
- Remote takeover session handling and part identification
- Standard resolution processing and action plan creation
- Repair request creation
- Problem management
- Usage of test equipment & remote tools
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for Technical Agent (Bilingual English & Spanish/French/Italian) @ IBM.
10 Questions
~2 Minutes
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Technical Agent (Bilingual English & Spanish/French/Italian)
IBM
Technical Agent (Bilingual English & Spanish/French/Italian)
Job Description
Technical Agent (Bilingual English & Spanish/French/Italian)
📋 Job Overview
The Technical Agent at IBM's Client Innovation Center in Cairo provides end-to-end technical support to global clients through various communication channels. This role involves both non-technical tasks like client communication and technical tasks such as problem determination and resolution. It serves as a foundational step for career development within IBM.
📍 Location: Cairo, EG (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Regular communication with clients via phone, chat, and e-mail
- Call Entry
- Machine identification and warranty entitlement
- Routing/escalation to manufacturer/sales if needed
- Handling technical pre-sales information requests
- Damage & refund requests handling
- Handling of client complaints
- Other client service requests handling
- Call tracking and monitoring
- Problem determination/problem source identification
- Remote takeover session handling and part identification
- Standard resolution processing and action plan creation
- Repair request creation
- Problem management
- Usage of test equipment & remote tools
✅ Required Qualifications
- Bi-lingual fluency (both verbal and written) in English and Spanish/French/Italian
⭐ Preferred Qualifications
- Previous client handling/facing experience
- Previous call center experience
- IT background/interest in IT area
🛠️ Required Skills
- Ability to coordinate multiple tasks
- Flexible and productive working style
- Technical support skills
- Problem determination
- Remote takeover session handling
- Usage of test equipment & remote tools
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an inclusive environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
Locations
- Cairo, EG, India (Remote)
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to coordinate multiple tasksintermediate
- Flexible and productive working styleintermediate
- Technical support skillsintermediate
- Problem determinationintermediate
- Remote takeover session handlingintermediate
- Usage of test equipment & remote toolsintermediate
Required Qualifications
- Bi-lingual fluency (both verbal and written) in English and Spanish/French/Italian (experience)
Preferred Qualifications
- Previous client handling/facing experience (experience)
- Previous call center experience (experience)
- IT background/interest in IT area (experience)
Responsibilities
- Regular communication with clients via phone, chat, and e-mail
- Call Entry
- Machine identification and warranty entitlement
- Routing/escalation to manufacturer/sales if needed
- Handling technical pre-sales information requests
- Damage & refund requests handling
- Handling of client complaints
- Other client service requests handling
- Call tracking and monitoring
- Problem determination/problem source identification
- Remote takeover session handling and part identification
- Standard resolution processing and action plan creation
- Repair request creation
- Problem management
- Usage of test equipment & remote tools
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an inclusive environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for Technical Agent (Bilingual English & Spanish/French/Italian) @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs