Technical Agent (Bilingual German and English)
IBM
Technical Agent (Bilingual German and English)
Job Description
Technical Agent (Bilingual German and English)
📋 Job Overview
The Technical Agent role at IBM involves providing remote technical support for IBM hardware and software products. Responsibilities include troubleshooting, problem determination, and collaborating with other support centers to ensure seamless problem resolution. The role requires proficiency in the supported platforms and excellent communication skills.
📍 Location: Zagreb, HR (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination and problem source identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Provide technical support service delivery within established guidelines
- Demonstrate soft skills and technical skills that contribute to client satisfaction
✅ Required Qualifications
- Proficiency in the hardware and software platform supported
- Excellent oral and written communication skills
- Bilingual in German and English
⭐ Preferred Qualifications
- Industry certification
- Skills training requirements
🛠️ Required Skills
- Technical certifications related to supported hardware and software
- Soft skills
- Technical skills
- Proficiency in interpreting traces and dumps
- Ability to collaborate with other support centers and business units
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an environment where everyone can thrive
- Access to cafes, restaurants, shops, fitness center, and kindergarten at the City Plaza complex
Locations
- Zagreb, HR, India (Remote)
Salary
Estimated Salary Rangemedium confidence
400,000 - 600,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical certifications related to supported hardware and softwareintermediate
- Soft skillsintermediate
- Technical skillsintermediate
- Proficiency in interpreting traces and dumpsintermediate
- Ability to collaborate with other support centers and business unitsintermediate
Required Qualifications
- Proficiency in the hardware and software platform supported (experience)
- Excellent oral and written communication skills (experience)
- Bilingual in German and English (experience)
Preferred Qualifications
- Industry certification (experience)
- Skills training requirements (experience)
Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination and problem source identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Provide technical support service delivery within established guidelines
- Demonstrate soft skills and technical skills that contribute to client satisfaction
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an environment where everyone can thrive
- general: Access to cafes, restaurants, shops, fitness center, and kindergarten at the City Plaza complex
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Answer 10 quick questions to check your fit for Technical Agent (Bilingual German and English) @ IBM.
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~2 Minutes
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Technical Agent (Bilingual German and English)
IBM
Technical Agent (Bilingual German and English)
Job Description
Technical Agent (Bilingual German and English)
📋 Job Overview
The Technical Agent role at IBM involves providing remote technical support for IBM hardware and software products. Responsibilities include troubleshooting, problem determination, and collaborating with other support centers to ensure seamless problem resolution. The role requires proficiency in the supported platforms and excellent communication skills.
📍 Location: Zagreb, HR (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination and problem source identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Provide technical support service delivery within established guidelines
- Demonstrate soft skills and technical skills that contribute to client satisfaction
✅ Required Qualifications
- Proficiency in the hardware and software platform supported
- Excellent oral and written communication skills
- Bilingual in German and English
⭐ Preferred Qualifications
- Industry certification
- Skills training requirements
🛠️ Required Skills
- Technical certifications related to supported hardware and software
- Soft skills
- Technical skills
- Proficiency in interpreting traces and dumps
- Ability to collaborate with other support centers and business units
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in an environment where everyone can thrive
- Access to cafes, restaurants, shops, fitness center, and kindergarten at the City Plaza complex
Locations
- Zagreb, HR, India (Remote)
Salary
Estimated Salary Rangemedium confidence
400,000 - 600,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical certifications related to supported hardware and softwareintermediate
- Soft skillsintermediate
- Technical skillsintermediate
- Proficiency in interpreting traces and dumpsintermediate
- Ability to collaborate with other support centers and business unitsintermediate
Required Qualifications
- Proficiency in the hardware and software platform supported (experience)
- Excellent oral and written communication skills (experience)
- Bilingual in German and English (experience)
Preferred Qualifications
- Industry certification (experience)
- Skills training requirements (experience)
Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination and problem source identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Provide technical support service delivery within established guidelines
- Demonstrate soft skills and technical skills that contribute to client satisfaction
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in an environment where everyone can thrive
- general: Access to cafes, restaurants, shops, fitness center, and kindergarten at the City Plaza complex
Tags & Categories
Answer 10 quick questions to check your fit for Technical Agent (Bilingual German and English) @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs