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Technical Agent (Bilingual German and English)

IBM

Customer Support and Service Jobs

Technical Agent (Bilingual German and English)

full-timePosted: Dec 12, 2025

Job Description

Technical Agent (Bilingual German and English)

📋 Job Overview

The Technical Agent role at IBM's Client Innovation Center in Zagreb involves providing remote technical support for IBM hardware and software products. Responsibilities include troubleshooting, problem determination, and collaborating with other support centers to ensure seamless problem resolution. Fluency in German and English is required, along with strong communication and teamwork skills.

📍 Location: Zagreb, HR (Remote/Hybrid)

💼 Career Level: Entry Level

🎯 Key Responsibilities

  • Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
  • Provide answers for general usage and operation questions
  • Provide problem determination / problem source Identification
  • Review diagnostic information to assist in isolation of a problem cause
  • Identify known defects and fixes to resolve problems
  • Provide assistance on supported product known defects and available corrective service information
  • Identify suspected defects and engage development teams to assist in resolution
  • Provide assistance with questions regarding product documentation
  • Interpret online manuals regarding IBM code and application interfaces
  • Collaborate with other support centers and business units to provide seamless problem resolution
  • Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
  • Provide technical support service delivery within established guidelines
  • Demonstrate excellent oral and written communication skills

✅ Required Qualifications

  • Fluency in German and English - both verbal and written
  • Good Communication and Team Working Skills
  • Ability to coordinate multiple tasks, flexible and productive working style
  • Self motivated and driven individual
  • Strong rigor and autonomy

⭐ Preferred Qualifications

  • Previous client handling/facing experience
  • Previous call center experience
  • IT background / interest in IT area

🛠️ Required Skills

  • Technical certifications related to IBM hardware and software
  • Soft skills
  • Technical skills
  • Excellent oral and written communication skills
  • Industry certification and skills training

🎁 Benefits & Perks

  • Opportunity to learn and develop oneself and career
  • Encouragement to be courageous and experiment everyday
  • Continuous trust and support in an environment where everyone can thrive
  • Growth minded culture with openness to feedback and learning
  • Opportunity to collaborate with colleagues and drive exceptional outcomes for customers

Locations

  • Zagreb, HR, India (Remote)

Salary

Estimated Salary Rangemedium confidence

400,000 - 700,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Technical certifications related to IBM hardware and softwareintermediate
  • Soft skillsintermediate
  • Technical skillsintermediate
  • Excellent oral and written communication skillsintermediate
  • Industry certification and skills trainingintermediate

Required Qualifications

  • Fluency in German and English - both verbal and written (experience)
  • Good Communication and Team Working Skills (experience)
  • Ability to coordinate multiple tasks, flexible and productive working style (experience)
  • Self motivated and driven individual (experience)
  • Strong rigor and autonomy (experience)

Preferred Qualifications

  • Previous client handling/facing experience (experience)
  • Previous call center experience (experience)
  • IT background / interest in IT area (experience)

Responsibilities

  • Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
  • Provide answers for general usage and operation questions
  • Provide problem determination / problem source Identification
  • Review diagnostic information to assist in isolation of a problem cause
  • Identify known defects and fixes to resolve problems
  • Provide assistance on supported product known defects and available corrective service information
  • Identify suspected defects and engage development teams to assist in resolution
  • Provide assistance with questions regarding product documentation
  • Interpret online manuals regarding IBM code and application interfaces
  • Collaborate with other support centers and business units to provide seamless problem resolution
  • Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
  • Provide technical support service delivery within established guidelines
  • Demonstrate excellent oral and written communication skills

Benefits

  • general: Opportunity to learn and develop oneself and career
  • general: Encouragement to be courageous and experiment everyday
  • general: Continuous trust and support in an environment where everyone can thrive
  • general: Growth minded culture with openness to feedback and learning
  • general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers

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IBM logo

Technical Agent (Bilingual German and English)

IBM

Customer Support and Service Jobs

Technical Agent (Bilingual German and English)

full-timePosted: Dec 12, 2025

Job Description

Technical Agent (Bilingual German and English)

📋 Job Overview

The Technical Agent role at IBM's Client Innovation Center in Zagreb involves providing remote technical support for IBM hardware and software products. Responsibilities include troubleshooting, problem determination, and collaborating with other support centers to ensure seamless problem resolution. Fluency in German and English is required, along with strong communication and teamwork skills.

📍 Location: Zagreb, HR (Remote/Hybrid)

💼 Career Level: Entry Level

🎯 Key Responsibilities

  • Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
  • Provide answers for general usage and operation questions
  • Provide problem determination / problem source Identification
  • Review diagnostic information to assist in isolation of a problem cause
  • Identify known defects and fixes to resolve problems
  • Provide assistance on supported product known defects and available corrective service information
  • Identify suspected defects and engage development teams to assist in resolution
  • Provide assistance with questions regarding product documentation
  • Interpret online manuals regarding IBM code and application interfaces
  • Collaborate with other support centers and business units to provide seamless problem resolution
  • Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
  • Provide technical support service delivery within established guidelines
  • Demonstrate excellent oral and written communication skills

✅ Required Qualifications

  • Fluency in German and English - both verbal and written
  • Good Communication and Team Working Skills
  • Ability to coordinate multiple tasks, flexible and productive working style
  • Self motivated and driven individual
  • Strong rigor and autonomy

⭐ Preferred Qualifications

  • Previous client handling/facing experience
  • Previous call center experience
  • IT background / interest in IT area

🛠️ Required Skills

  • Technical certifications related to IBM hardware and software
  • Soft skills
  • Technical skills
  • Excellent oral and written communication skills
  • Industry certification and skills training

🎁 Benefits & Perks

  • Opportunity to learn and develop oneself and career
  • Encouragement to be courageous and experiment everyday
  • Continuous trust and support in an environment where everyone can thrive
  • Growth minded culture with openness to feedback and learning
  • Opportunity to collaborate with colleagues and drive exceptional outcomes for customers

Locations

  • Zagreb, HR, India (Remote)

Salary

Estimated Salary Rangemedium confidence

400,000 - 700,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Technical certifications related to IBM hardware and softwareintermediate
  • Soft skillsintermediate
  • Technical skillsintermediate
  • Excellent oral and written communication skillsintermediate
  • Industry certification and skills trainingintermediate

Required Qualifications

  • Fluency in German and English - both verbal and written (experience)
  • Good Communication and Team Working Skills (experience)
  • Ability to coordinate multiple tasks, flexible and productive working style (experience)
  • Self motivated and driven individual (experience)
  • Strong rigor and autonomy (experience)

Preferred Qualifications

  • Previous client handling/facing experience (experience)
  • Previous call center experience (experience)
  • IT background / interest in IT area (experience)

Responsibilities

  • Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
  • Provide answers for general usage and operation questions
  • Provide problem determination / problem source Identification
  • Review diagnostic information to assist in isolation of a problem cause
  • Identify known defects and fixes to resolve problems
  • Provide assistance on supported product known defects and available corrective service information
  • Identify suspected defects and engage development teams to assist in resolution
  • Provide assistance with questions regarding product documentation
  • Interpret online manuals regarding IBM code and application interfaces
  • Collaborate with other support centers and business units to provide seamless problem resolution
  • Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
  • Provide technical support service delivery within established guidelines
  • Demonstrate excellent oral and written communication skills

Benefits

  • general: Opportunity to learn and develop oneself and career
  • general: Encouragement to be courageous and experiment everyday
  • general: Continuous trust and support in an environment where everyone can thrive
  • general: Growth minded culture with openness to feedback and learning
  • general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers

Target Your Resume for "Technical Agent (Bilingual German and English)" , IBM

Get personalized recommendations to optimize your resume specifically for Technical Agent (Bilingual German and English). Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Technical Agent (Bilingual German and English)" , IBM

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Infrastructure & TechnologyInfrastructure & Technology

Answer 10 quick questions to check your fit for Technical Agent (Bilingual German and English) @ IBM.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.