Technical Agent (Bilingual German and English)
IBM
Technical Agent (Bilingual German and English)
Job Description
Technical Agent (Bilingual German and English)
📋 Job Overview
The Technical Agent role at IBM's Client Innovation Center in Zagreb involves providing remote technical support for IBM hardware and software products. Responsibilities include troubleshooting, problem determination, and collaborating with other support centers to ensure seamless problem resolution. Fluency in German and English is required, along with strong communication and teamwork skills.
📍 Location: Zagreb, HR (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination / problem source Identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects and available corrective service information
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
- Provide technical support service delivery within established guidelines
- Demonstrate excellent oral and written communication skills
✅ Required Qualifications
- Fluency in German and English - both verbal and written
- Good Communication and Team Working Skills
- Ability to coordinate multiple tasks, flexible and productive working style
- Self motivated and driven individual
- Strong rigor and autonomy
⭐ Preferred Qualifications
- Previous client handling/facing experience
- Previous call center experience
- IT background / interest in IT area
🛠️ Required Skills
- Technical certifications related to IBM hardware and software
- Soft skills
- Technical skills
- Excellent oral and written communication skills
- Industry certification and skills training
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Locations
- Zagreb, HR, India (Remote)
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical certifications related to IBM hardware and softwareintermediate
- Soft skillsintermediate
- Technical skillsintermediate
- Excellent oral and written communication skillsintermediate
- Industry certification and skills trainingintermediate
Required Qualifications
- Fluency in German and English - both verbal and written (experience)
- Good Communication and Team Working Skills (experience)
- Ability to coordinate multiple tasks, flexible and productive working style (experience)
- Self motivated and driven individual (experience)
- Strong rigor and autonomy (experience)
Preferred Qualifications
- Previous client handling/facing experience (experience)
- Previous call center experience (experience)
- IT background / interest in IT area (experience)
Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination / problem source Identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects and available corrective service information
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
- Provide technical support service delivery within established guidelines
- Demonstrate excellent oral and written communication skills
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
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Answer 10 quick questions to check your fit for Technical Agent (Bilingual German and English) @ IBM.
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Technical Agent (Bilingual German and English)
IBM
Technical Agent (Bilingual German and English)
Job Description
Technical Agent (Bilingual German and English)
📋 Job Overview
The Technical Agent role at IBM's Client Innovation Center in Zagreb involves providing remote technical support for IBM hardware and software products. Responsibilities include troubleshooting, problem determination, and collaborating with other support centers to ensure seamless problem resolution. Fluency in German and English is required, along with strong communication and teamwork skills.
📍 Location: Zagreb, HR (Remote/Hybrid)
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination / problem source Identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects and available corrective service information
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
- Provide technical support service delivery within established guidelines
- Demonstrate excellent oral and written communication skills
✅ Required Qualifications
- Fluency in German and English - both verbal and written
- Good Communication and Team Working Skills
- Ability to coordinate multiple tasks, flexible and productive working style
- Self motivated and driven individual
- Strong rigor and autonomy
⭐ Preferred Qualifications
- Previous client handling/facing experience
- Previous call center experience
- IT background / interest in IT area
🛠️ Required Skills
- Technical certifications related to IBM hardware and software
- Soft skills
- Technical skills
- Excellent oral and written communication skills
- Industry certification and skills training
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment everyday
- Continuous trust and support in an environment where everyone can thrive
- Growth minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Locations
- Zagreb, HR, India (Remote)
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical certifications related to IBM hardware and softwareintermediate
- Soft skillsintermediate
- Technical skillsintermediate
- Excellent oral and written communication skillsintermediate
- Industry certification and skills trainingintermediate
Required Qualifications
- Fluency in German and English - both verbal and written (experience)
- Good Communication and Team Working Skills (experience)
- Ability to coordinate multiple tasks, flexible and productive working style (experience)
- Self motivated and driven individual (experience)
- Strong rigor and autonomy (experience)
Preferred Qualifications
- Previous client handling/facing experience (experience)
- Previous call center experience (experience)
- IT background / interest in IT area (experience)
Responsibilities
- Provide remote troubleshooting and analysis assistance for installation, usage, and configuration questions
- Provide answers for general usage and operation questions
- Provide problem determination / problem source Identification
- Review diagnostic information to assist in isolation of a problem cause
- Identify known defects and fixes to resolve problems
- Provide assistance on supported product known defects and available corrective service information
- Identify suspected defects and engage development teams to assist in resolution
- Provide assistance with questions regarding product documentation
- Interpret online manuals regarding IBM code and application interfaces
- Collaborate with other support centers and business units to provide seamless problem resolution
- Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications
- Provide technical support service delivery within established guidelines
- Demonstrate excellent oral and written communication skills
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment everyday
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Tags & Categories
Answer 10 quick questions to check your fit for Technical Agent (Bilingual German and English) @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs