Technical Support Engineer
IBM
Technical Support Engineer
Job Description
Technical Support Engineer
📋 Job Overview
As a Hybrid Cloud Support Engineer at IBM, you will support users and enterprises in utilizing DataStax products and solutions. This role involves continuous learning and teaching, focusing on troubleshooting, configuration, and new technologies related to Apache Cassandra, DataStax Enterprise, and Astra. You will be part of a team dedicated to solving challenging technical issues and enhancing customer success.
📍 Location: Heredia, CR (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Research, reproduce, troubleshoot, and solve highly challenging technical issues
- Provide thoughtful direction and support for technical inquiries
- Ensure that customer issues are resolved as expediently as possible
- Diagnose and reproduce customer-reported issues and log JIRA tickets
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
- Create code samples, tutorials, and articles for the DataStax Knowledge Base
- Collaborate and contribute to the Support Team infrastructure tools and processes
- Fulfill the on-call rotation requirements of this role
✅ Required Qualifications
- Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies
🛠️ Required Skills
- Troubleshooting
- Configuration
- Knowledge of Apache Cassandra
- Knowledge of DataStax Enterprise
- Knowledge of Astra
- JIRA
- Collaboration
- Technical writing (code samples, tutorials, articles)
🎁 Benefits & Perks
- Opportunities for career growth and development
- Encouragement to be courageous and experiment daily
- Continuous trust and support in a thriving environment
- Access to IBM's renowned legacy and global opportunities
Locations
- Heredia, CR, India (Remote)
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Troubleshootingintermediate
- Configurationintermediate
- Knowledge of Apache Cassandraintermediate
- Knowledge of DataStax Enterpriseintermediate
- Knowledge of Astraintermediate
- JIRAintermediate
- Collaborationintermediate
- Technical writing (code samples, tutorials, articles)intermediate
Required Qualifications
- Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies (experience)
Responsibilities
- Research, reproduce, troubleshoot, and solve highly challenging technical issues
- Provide thoughtful direction and support for technical inquiries
- Ensure that customer issues are resolved as expediently as possible
- Diagnose and reproduce customer-reported issues and log JIRA tickets
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
- Create code samples, tutorials, and articles for the DataStax Knowledge Base
- Collaborate and contribute to the Support Team infrastructure tools and processes
- Fulfill the on-call rotation requirements of this role
Benefits
- general: Opportunities for career growth and development
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in a thriving environment
- general: Access to IBM's renowned legacy and global opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Engineer @ IBM.
Related Books and Jobs
Technical Support Engineer
IBM
Technical Support Engineer
Job Description
Technical Support Engineer
📋 Job Overview
As a Hybrid Cloud Support Engineer at IBM, you will support users and enterprises in utilizing DataStax products and solutions. This role involves continuous learning and teaching, focusing on troubleshooting, configuration, and new technologies related to Apache Cassandra, DataStax Enterprise, and Astra. You will be part of a team dedicated to solving challenging technical issues and enhancing customer success.
📍 Location: Heredia, CR (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Research, reproduce, troubleshoot, and solve highly challenging technical issues
- Provide thoughtful direction and support for technical inquiries
- Ensure that customer issues are resolved as expediently as possible
- Diagnose and reproduce customer-reported issues and log JIRA tickets
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
- Create code samples, tutorials, and articles for the DataStax Knowledge Base
- Collaborate and contribute to the Support Team infrastructure tools and processes
- Fulfill the on-call rotation requirements of this role
✅ Required Qualifications
- Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies
🛠️ Required Skills
- Troubleshooting
- Configuration
- Knowledge of Apache Cassandra
- Knowledge of DataStax Enterprise
- Knowledge of Astra
- JIRA
- Collaboration
- Technical writing (code samples, tutorials, articles)
🎁 Benefits & Perks
- Opportunities for career growth and development
- Encouragement to be courageous and experiment daily
- Continuous trust and support in a thriving environment
- Access to IBM's renowned legacy and global opportunities
Locations
- Heredia, CR, India (Remote)
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Troubleshootingintermediate
- Configurationintermediate
- Knowledge of Apache Cassandraintermediate
- Knowledge of DataStax Enterpriseintermediate
- Knowledge of Astraintermediate
- JIRAintermediate
- Collaborationintermediate
- Technical writing (code samples, tutorials, articles)intermediate
Required Qualifications
- Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies (experience)
Responsibilities
- Research, reproduce, troubleshoot, and solve highly challenging technical issues
- Provide thoughtful direction and support for technical inquiries
- Ensure that customer issues are resolved as expediently as possible
- Diagnose and reproduce customer-reported issues and log JIRA tickets
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
- Create code samples, tutorials, and articles for the DataStax Knowledge Base
- Collaborate and contribute to the Support Team infrastructure tools and processes
- Fulfill the on-call rotation requirements of this role
Benefits
- general: Opportunities for career growth and development
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in a thriving environment
- general: Access to IBM's renowned legacy and global opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Engineer @ IBM.
Related Books and Jobs