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Technical Support Engineer

IBM

Customer Support and Service Jobs

Technical Support Engineer

full-timePosted: Dec 11, 2025

Job Description

Technical Support Engineer

📋 Job Overview

As a Hybrid Cloud Support Engineer at IBM, you will support users and enterprises in utilizing DataStax products and solutions. This role involves continuous learning and teaching, focusing on troubleshooting, configuration, and new technologies related to Apache Cassandra, DataStax Enterprise, and Astra. You will be part of a team dedicated to solving challenging technical issues and enhancing customer success.

📍 Location: Heredia, CR (Remote/Hybrid)

💼 Career Level: Professional

🎯 Key Responsibilities

  • Research, reproduce, troubleshoot, and solve highly challenging technical issues
  • Provide thoughtful direction and support for technical inquiries
  • Ensure that customer issues are resolved as expediently as possible
  • Diagnose and reproduce customer-reported issues and log JIRA tickets
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  • Create code samples, tutorials, and articles for the DataStax Knowledge Base
  • Collaborate and contribute to the Support Team infrastructure tools and processes
  • Fulfill the on-call rotation requirements of this role

✅ Required Qualifications

  • Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies

🛠️ Required Skills

  • Troubleshooting
  • Configuration
  • Knowledge of Apache Cassandra
  • Knowledge of DataStax Enterprise
  • Knowledge of Astra
  • JIRA
  • Collaboration
  • Technical writing (code samples, tutorials, articles)

🎁 Benefits & Perks

  • Opportunities for career growth and development
  • Encouragement to be courageous and experiment daily
  • Continuous trust and support in a thriving environment
  • Access to IBM's renowned legacy and global opportunities

Locations

  • Heredia, CR, India (Remote)

Salary

Estimated Salary Rangemedium confidence

800,000 - 1,500,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Troubleshootingintermediate
  • Configurationintermediate
  • Knowledge of Apache Cassandraintermediate
  • Knowledge of DataStax Enterpriseintermediate
  • Knowledge of Astraintermediate
  • JIRAintermediate
  • Collaborationintermediate
  • Technical writing (code samples, tutorials, articles)intermediate

Required Qualifications

  • Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies (experience)

Responsibilities

  • Research, reproduce, troubleshoot, and solve highly challenging technical issues
  • Provide thoughtful direction and support for technical inquiries
  • Ensure that customer issues are resolved as expediently as possible
  • Diagnose and reproduce customer-reported issues and log JIRA tickets
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  • Create code samples, tutorials, and articles for the DataStax Knowledge Base
  • Collaborate and contribute to the Support Team infrastructure tools and processes
  • Fulfill the on-call rotation requirements of this role

Benefits

  • general: Opportunities for career growth and development
  • general: Encouragement to be courageous and experiment daily
  • general: Continuous trust and support in a thriving environment
  • general: Access to IBM's renowned legacy and global opportunities

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IBM logo

Technical Support Engineer

IBM

Customer Support and Service Jobs

Technical Support Engineer

full-timePosted: Dec 11, 2025

Job Description

Technical Support Engineer

📋 Job Overview

As a Hybrid Cloud Support Engineer at IBM, you will support users and enterprises in utilizing DataStax products and solutions. This role involves continuous learning and teaching, focusing on troubleshooting, configuration, and new technologies related to Apache Cassandra, DataStax Enterprise, and Astra. You will be part of a team dedicated to solving challenging technical issues and enhancing customer success.

📍 Location: Heredia, CR (Remote/Hybrid)

💼 Career Level: Professional

🎯 Key Responsibilities

  • Research, reproduce, troubleshoot, and solve highly challenging technical issues
  • Provide thoughtful direction and support for technical inquiries
  • Ensure that customer issues are resolved as expediently as possible
  • Diagnose and reproduce customer-reported issues and log JIRA tickets
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  • Create code samples, tutorials, and articles for the DataStax Knowledge Base
  • Collaborate and contribute to the Support Team infrastructure tools and processes
  • Fulfill the on-call rotation requirements of this role

✅ Required Qualifications

  • Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies

🛠️ Required Skills

  • Troubleshooting
  • Configuration
  • Knowledge of Apache Cassandra
  • Knowledge of DataStax Enterprise
  • Knowledge of Astra
  • JIRA
  • Collaboration
  • Technical writing (code samples, tutorials, articles)

🎁 Benefits & Perks

  • Opportunities for career growth and development
  • Encouragement to be courageous and experiment daily
  • Continuous trust and support in a thriving environment
  • Access to IBM's renowned legacy and global opportunities

Locations

  • Heredia, CR, India (Remote)

Salary

Estimated Salary Rangemedium confidence

800,000 - 1,500,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Troubleshootingintermediate
  • Configurationintermediate
  • Knowledge of Apache Cassandraintermediate
  • Knowledge of DataStax Enterpriseintermediate
  • Knowledge of Astraintermediate
  • JIRAintermediate
  • Collaborationintermediate
  • Technical writing (code samples, tutorials, articles)intermediate

Required Qualifications

  • Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies (experience)

Responsibilities

  • Research, reproduce, troubleshoot, and solve highly challenging technical issues
  • Provide thoughtful direction and support for technical inquiries
  • Ensure that customer issues are resolved as expediently as possible
  • Diagnose and reproduce customer-reported issues and log JIRA tickets
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  • Create code samples, tutorials, and articles for the DataStax Knowledge Base
  • Collaborate and contribute to the Support Team infrastructure tools and processes
  • Fulfill the on-call rotation requirements of this role

Benefits

  • general: Opportunities for career growth and development
  • general: Encouragement to be courageous and experiment daily
  • general: Continuous trust and support in a thriving environment
  • general: Access to IBM's renowned legacy and global opportunities

Target Your Resume for "Technical Support Engineer" , IBM

Get personalized recommendations to optimize your resume specifically for Technical Support Engineer. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Technical Support Engineer" , IBM

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Software EngineeringSoftware Engineering

Answer 10 quick questions to check your fit for Technical Support Engineer @ IBM.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.