Technical support professional for Storage systems
IBM
Technical support professional for Storage systems
Job Description
Technical support professional for Storage systems
📋 Job Overview
As a Technical Support Professional for Storage Systems at IBM, you will provide advanced technical support for storage products, collaborating with development teams and field engineers to resolve issues and propose optimal solutions. This role involves working closely with global teams and is crucial for customers subscribed to IBM's Expert Care Premium service, focusing on preventing and addressing system failures to ensure stable operations.
📍 Location: YOKOHAMA, JP (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide advanced technical support for storage products
- Collaborate with development teams and field engineers to resolve issues
- Propose optimal solutions to customers
- Lead in preventing and addressing system failures for Expert Care Premium customers
- Ensure stable system operations
✅ Required Qualifications
- Experience in IBM Systems products maintenance service
- Experience in explaining hardware failures to customers
🛠️ Required Skills
- Skills related to storage products
- Skills related to SAN (Storage Area Network) products
- Skills related to Network switch products
- Technical skills in IBM Storage products
- Customer management skills
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
Locations
- YOKOHAMA, JP, India (Remote)
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Skills related to storage productsintermediate
- Skills related to SAN (Storage Area Network) productsintermediate
- Skills related to Network switch productsintermediate
- Technical skills in IBM Storage productsintermediate
- Customer management skillsintermediate
Required Qualifications
- Experience in IBM Systems products maintenance service (experience)
- Experience in explaining hardware failures to customers (experience)
Responsibilities
- Provide advanced technical support for storage products
- Collaborate with development teams and field engineers to resolve issues
- Propose optimal solutions to customers
- Lead in preventing and addressing system failures for Expert Care Premium customers
- Ensure stable system operations
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for Technical support professional for Storage systems @ IBM.
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Technical support professional for Storage systems
IBM
Technical support professional for Storage systems
Job Description
Technical support professional for Storage systems
📋 Job Overview
As a Technical Support Professional for Storage Systems at IBM, you will provide advanced technical support for storage products, collaborating with development teams and field engineers to resolve issues and propose optimal solutions. This role involves working closely with global teams and is crucial for customers subscribed to IBM's Expert Care Premium service, focusing on preventing and addressing system failures to ensure stable operations.
📍 Location: YOKOHAMA, JP (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Provide advanced technical support for storage products
- Collaborate with development teams and field engineers to resolve issues
- Propose optimal solutions to customers
- Lead in preventing and addressing system failures for Expert Care Premium customers
- Ensure stable system operations
✅ Required Qualifications
- Experience in IBM Systems products maintenance service
- Experience in explaining hardware failures to customers
🛠️ Required Skills
- Skills related to storage products
- Skills related to SAN (Storage Area Network) products
- Skills related to Network switch products
- Technical skills in IBM Storage products
- Customer management skills
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
Locations
- YOKOHAMA, JP, India (Remote)
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Skills related to storage productsintermediate
- Skills related to SAN (Storage Area Network) productsintermediate
- Skills related to Network switch productsintermediate
- Technical skills in IBM Storage productsintermediate
- Customer management skillsintermediate
Required Qualifications
- Experience in IBM Systems products maintenance service (experience)
- Experience in explaining hardware failures to customers (experience)
Responsibilities
- Provide advanced technical support for storage products
- Collaborate with development teams and field engineers to resolve issues
- Propose optimal solutions to customers
- Lead in preventing and addressing system failures for Expert Care Premium customers
- Ensure stable system operations
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
Tags & Categories
Answer 10 quick questions to check your fit for Technical support professional for Storage systems @ IBM.
Related Books and Jobs