Technical Support Professional - HashiCorp
IBM
Technical Support Professional - HashiCorp
Job Description
Technical Support Professional - HashiCorp
📋 Job Overview
Join IBM's Support Engineering team as a Sr. Support Engineer for Terraform Enterprise products in the Netherlands. This role involves solving complex issues related to Terraform, collaborating globally, and enhancing customer satisfaction. It's ideal for someone who thrives in a fast-paced environment and values communication and problem-solving.
📍 Location: AMSTERDAM, NL (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Reproduce and debug customer issues by using or building test environments and tools
- Manage all incoming SEV-1s or handoffs to US time zone, ensure the on-call Support Engineer has support while troubleshooting and updates to leadership are provided as necessary
- Collaborate as one team with all global teams
- Document and record all activity and communication with customers in accordance with both internal and external security standards
- Attend product engineering meetings to discuss issues pertinent to support
- Collaborate with engineers, sales engineers, sales representatives, and customer success to follow up on customer issues for the team, ensuring the troubleshooting process moves smoothly
- Contribute to product documentation, customer knowledge base, and best practices guides
- Work on reporting and trending to help determine areas of improvement, training and product revision
- Continuously improve process and tools for normal, repetitive support tasks
✅ Required Qualifications
- At least 5 years of Support Engineering experience
- A minimum of 5 years DevOps Engineering, Software Engineering, or System Administration experience
- Well-organized, excellent work ethic, attention to detail, and self-starting
- Strong written and verbal communication skills
- Experience troubleshooting and resolving urgent, high-visibility technical problems
- Ability to read sophisticated code (Go) for troubleshooting and familiarity with GitHub
- Based in the Netherlands - commuting distance to Amsterdam or other major cities
- Work in-office a minimum of 1-3 times per week, depending upon your work location
- Bachelor’s degree in computer science, IT, Technical Writing, or equivalent professional experience
⭐ Preferred Qualifications
- Technical writing experience
- Strong preference for practitioner or production experience with Terraform/Terraform Enterprise or Terraform Cloud
- Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python, PowerShell)
- Familiarity with Distributed Systems, Microservice architecture, and Containers
🛠️ Required Skills
- Terraform
- Terraform Enterprise
- Go
- GitHub
- REST APIs
- Command line tools
- Bash
- Python
- PowerShell
- Distributed Systems
- Microservice architecture
- Containers
- Communication
- Collaboration
- Problem solving
- Automation
- Process improvement
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- AMSTERDAM, NL, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Terraformintermediate
- Terraform Enterpriseintermediate
- Gointermediate
- GitHubintermediate
- REST APIsintermediate
- Command line toolsintermediate
- Bashintermediate
- Pythonintermediate
- PowerShellintermediate
- Distributed Systemsintermediate
- Microservice architectureintermediate
- Containersintermediate
- Communicationintermediate
- Collaborationintermediate
- Problem solvingintermediate
- Automationintermediate
- Process improvementintermediate
Required Qualifications
- At least 5 years of Support Engineering experience (experience)
- A minimum of 5 years DevOps Engineering, Software Engineering, or System Administration experience (experience)
- Well-organized, excellent work ethic, attention to detail, and self-starting (experience)
- Strong written and verbal communication skills (experience)
- Experience troubleshooting and resolving urgent, high-visibility technical problems (experience)
- Ability to read sophisticated code (Go) for troubleshooting and familiarity with GitHub (experience)
- Based in the Netherlands - commuting distance to Amsterdam or other major cities (experience)
- Work in-office a minimum of 1-3 times per week, depending upon your work location (experience)
- Bachelor’s degree in computer science, IT, Technical Writing, or equivalent professional experience (experience)
Preferred Qualifications
- Technical writing experience (experience)
- Strong preference for practitioner or production experience with Terraform/Terraform Enterprise or Terraform Cloud (experience)
- Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python, PowerShell) (experience)
- Familiarity with Distributed Systems, Microservice architecture, and Containers (experience)
Responsibilities
- Reproduce and debug customer issues by using or building test environments and tools
- Manage all incoming SEV-1s or handoffs to US time zone, ensure the on-call Support Engineer has support while troubleshooting and updates to leadership are provided as necessary
- Collaborate as one team with all global teams
- Document and record all activity and communication with customers in accordance with both internal and external security standards
- Attend product engineering meetings to discuss issues pertinent to support
- Collaborate with engineers, sales engineers, sales representatives, and customer success to follow up on customer issues for the team, ensuring the troubleshooting process moves smoothly
- Contribute to product documentation, customer knowledge base, and best practices guides
- Work on reporting and trending to help determine areas of improvement, training and product revision
- Continuously improve process and tools for normal, repetitive support tasks
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
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Answer 10 quick questions to check your fit for Technical Support Professional - HashiCorp @ IBM.
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Technical Support Professional - HashiCorp
IBM
Technical Support Professional - HashiCorp
Job Description
Technical Support Professional - HashiCorp
📋 Job Overview
Join IBM's Support Engineering team as a Sr. Support Engineer for Terraform Enterprise products in the Netherlands. This role involves solving complex issues related to Terraform, collaborating globally, and enhancing customer satisfaction. It's ideal for someone who thrives in a fast-paced environment and values communication and problem-solving.
📍 Location: AMSTERDAM, NL (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Reproduce and debug customer issues by using or building test environments and tools
- Manage all incoming SEV-1s or handoffs to US time zone, ensure the on-call Support Engineer has support while troubleshooting and updates to leadership are provided as necessary
- Collaborate as one team with all global teams
- Document and record all activity and communication with customers in accordance with both internal and external security standards
- Attend product engineering meetings to discuss issues pertinent to support
- Collaborate with engineers, sales engineers, sales representatives, and customer success to follow up on customer issues for the team, ensuring the troubleshooting process moves smoothly
- Contribute to product documentation, customer knowledge base, and best practices guides
- Work on reporting and trending to help determine areas of improvement, training and product revision
- Continuously improve process and tools for normal, repetitive support tasks
✅ Required Qualifications
- At least 5 years of Support Engineering experience
- A minimum of 5 years DevOps Engineering, Software Engineering, or System Administration experience
- Well-organized, excellent work ethic, attention to detail, and self-starting
- Strong written and verbal communication skills
- Experience troubleshooting and resolving urgent, high-visibility technical problems
- Ability to read sophisticated code (Go) for troubleshooting and familiarity with GitHub
- Based in the Netherlands - commuting distance to Amsterdam or other major cities
- Work in-office a minimum of 1-3 times per week, depending upon your work location
- Bachelor’s degree in computer science, IT, Technical Writing, or equivalent professional experience
⭐ Preferred Qualifications
- Technical writing experience
- Strong preference for practitioner or production experience with Terraform/Terraform Enterprise or Terraform Cloud
- Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python, PowerShell)
- Familiarity with Distributed Systems, Microservice architecture, and Containers
🛠️ Required Skills
- Terraform
- Terraform Enterprise
- Go
- GitHub
- REST APIs
- Command line tools
- Bash
- Python
- PowerShell
- Distributed Systems
- Microservice architecture
- Containers
- Communication
- Collaboration
- Problem solving
- Automation
- Process improvement
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment daily
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Equal-opportunity employment
Locations
- AMSTERDAM, NL, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Terraformintermediate
- Terraform Enterpriseintermediate
- Gointermediate
- GitHubintermediate
- REST APIsintermediate
- Command line toolsintermediate
- Bashintermediate
- Pythonintermediate
- PowerShellintermediate
- Distributed Systemsintermediate
- Microservice architectureintermediate
- Containersintermediate
- Communicationintermediate
- Collaborationintermediate
- Problem solvingintermediate
- Automationintermediate
- Process improvementintermediate
Required Qualifications
- At least 5 years of Support Engineering experience (experience)
- A minimum of 5 years DevOps Engineering, Software Engineering, or System Administration experience (experience)
- Well-organized, excellent work ethic, attention to detail, and self-starting (experience)
- Strong written and verbal communication skills (experience)
- Experience troubleshooting and resolving urgent, high-visibility technical problems (experience)
- Ability to read sophisticated code (Go) for troubleshooting and familiarity with GitHub (experience)
- Based in the Netherlands - commuting distance to Amsterdam or other major cities (experience)
- Work in-office a minimum of 1-3 times per week, depending upon your work location (experience)
- Bachelor’s degree in computer science, IT, Technical Writing, or equivalent professional experience (experience)
Preferred Qualifications
- Technical writing experience (experience)
- Strong preference for practitioner or production experience with Terraform/Terraform Enterprise or Terraform Cloud (experience)
- Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python, PowerShell) (experience)
- Familiarity with Distributed Systems, Microservice architecture, and Containers (experience)
Responsibilities
- Reproduce and debug customer issues by using or building test environments and tools
- Manage all incoming SEV-1s or handoffs to US time zone, ensure the on-call Support Engineer has support while troubleshooting and updates to leadership are provided as necessary
- Collaborate as one team with all global teams
- Document and record all activity and communication with customers in accordance with both internal and external security standards
- Attend product engineering meetings to discuss issues pertinent to support
- Collaborate with engineers, sales engineers, sales representatives, and customer success to follow up on customer issues for the team, ensuring the troubleshooting process moves smoothly
- Contribute to product documentation, customer knowledge base, and best practices guides
- Work on reporting and trending to help determine areas of improvement, training and product revision
- Continuously improve process and tools for normal, repetitive support tasks
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment daily
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Professional - HashiCorp @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs