Technical Support Professional
IBM
Technical Support Professional
Job Description
Technical Support Professional
📋 Job Overview
The Technical Support Professional at IBM is part of the Support team, responsible for handling customer issues, escalating as necessary, and ensuring a best-in-class experience with IBM's products and services. This role requires setup, configuration, and troubleshooting experience in multiple technical areas.
📍 Location: BANGALORE, IN (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Handling customer issues
- Escalating issues as necessary
- Ensuring a best-in-class customer experience with IBM's products and services
✅ Required Qualifications
- Setup/configuration/troubleshooting experience in three or more technical areas
🛠️ Required Skills
- Technical setup skills
- Configuration skills
- Troubleshooting skills
- Customer service skills
- Escalation management
- Collaboration
- Feedback provision
- Outcome-focused approach
- Courage in decision-making
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
- Equal-opportunity employment
Locations
- BANGALORE, IN, India (Remote)
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical setup skillsintermediate
- Configuration skillsintermediate
- Troubleshooting skillsintermediate
- Customer service skillsintermediate
- Escalation managementintermediate
- Collaborationintermediate
- Feedback provisionintermediate
- Outcome-focused approachintermediate
- Courage in decision-makingintermediate
Required Qualifications
- Setup/configuration/troubleshooting experience in three or more technical areas (experience)
Responsibilities
- Handling customer issues
- Escalating issues as necessary
- Ensuring a best-in-class customer experience with IBM's products and services
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Professional @ IBM.
Related Books and Jobs
Technical Support Professional
IBM
Technical Support Professional
Job Description
Technical Support Professional
📋 Job Overview
The Technical Support Professional at IBM is part of the Support team, responsible for handling customer issues, escalating as necessary, and ensuring a best-in-class experience with IBM's products and services. This role requires setup, configuration, and troubleshooting experience in multiple technical areas.
📍 Location: BANGALORE, IN (Remote/Hybrid)
💼 Career Level: Professional
🎯 Key Responsibilities
- Handling customer issues
- Escalating issues as necessary
- Ensuring a best-in-class customer experience with IBM's products and services
✅ Required Qualifications
- Setup/configuration/troubleshooting experience in three or more technical areas
🛠️ Required Skills
- Technical setup skills
- Configuration skills
- Troubleshooting skills
- Customer service skills
- Escalation management
- Collaboration
- Feedback provision
- Outcome-focused approach
- Courage in decision-making
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Collaboration with colleagues for exceptional customer outcomes
- Equal-opportunity employment
Locations
- BANGALORE, IN, India (Remote)
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical setup skillsintermediate
- Configuration skillsintermediate
- Troubleshooting skillsintermediate
- Customer service skillsintermediate
- Escalation managementintermediate
- Collaborationintermediate
- Feedback provisionintermediate
- Outcome-focused approachintermediate
- Courage in decision-makingintermediate
Required Qualifications
- Setup/configuration/troubleshooting experience in three or more technical areas (experience)
Responsibilities
- Handling customer issues
- Escalating issues as necessary
- Ensuring a best-in-class customer experience with IBM's products and services
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Collaboration with colleagues for exceptional customer outcomes
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Professional @ IBM.
Related Books and Jobs