Technical Support Professional
IBM
Technical Support Professional
Job Description
Technical Support Professional
📋 Job Overview
The IBM Technical Support Professional role involves providing outstanding customer support for Ceph and Open Shift Data Foundation products. The position requires a background in Linux storage system administration and/or Kubernetes, and focuses on resolving support incidents, product documentation issues, and general product queries in a remote setting.
📍 Location: RESEARCH TRIANGLE PARK, US
💼 Career Level: Professional
🎯 Key Responsibilities
- Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
- Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
- Respond to service requests within designated service-level agreements
- Collaborate with engineers and developers to develop creative solutions and product fixes
- Contribute to the knowledgebase and share troubleshooting instructions with the team
- Exceed customer expectations by providing outstanding customer service and regular updates
- Investigate and troubleshoot issues while developing solutions that meet customer business needs
✅ Required Qualifications
- Background in Linux storage system administration
- Experience with Kubernetes
🛠️ Required Skills
- Linux storage system administration
- Kubernetes
- Customer service
- Troubleshooting
- Collaboration
- Knowledge sharing
- Problem-solving
- Communication
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate and drive exceptional outcomes for customers
Locations
- RESEARCH TRIANGLE PARK, US, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linux storage system administrationintermediate
- Kubernetesintermediate
- Customer serviceintermediate
- Troubleshootingintermediate
- Collaborationintermediate
- Knowledge sharingintermediate
- Problem-solvingintermediate
- Communicationintermediate
Required Qualifications
- Background in Linux storage system administration (experience)
- Experience with Kubernetes (experience)
Responsibilities
- Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
- Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
- Respond to service requests within designated service-level agreements
- Collaborate with engineers and developers to develop creative solutions and product fixes
- Contribute to the knowledgebase and share troubleshooting instructions with the team
- Exceed customer expectations by providing outstanding customer service and regular updates
- Investigate and troubleshoot issues while developing solutions that meet customer business needs
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate and drive exceptional outcomes for customers
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Answer 10 quick questions to check your fit for Technical Support Professional @ IBM.
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Technical Support Professional
IBM
Technical Support Professional
Job Description
Technical Support Professional
📋 Job Overview
The IBM Technical Support Professional role involves providing outstanding customer support for Ceph and Open Shift Data Foundation products. The position requires a background in Linux storage system administration and/or Kubernetes, and focuses on resolving support incidents, product documentation issues, and general product queries in a remote setting.
📍 Location: RESEARCH TRIANGLE PARK, US
💼 Career Level: Professional
🎯 Key Responsibilities
- Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
- Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
- Respond to service requests within designated service-level agreements
- Collaborate with engineers and developers to develop creative solutions and product fixes
- Contribute to the knowledgebase and share troubleshooting instructions with the team
- Exceed customer expectations by providing outstanding customer service and regular updates
- Investigate and troubleshoot issues while developing solutions that meet customer business needs
✅ Required Qualifications
- Background in Linux storage system administration
- Experience with Kubernetes
🛠️ Required Skills
- Linux storage system administration
- Kubernetes
- Customer service
- Troubleshooting
- Collaboration
- Knowledge sharing
- Problem-solving
- Communication
🎁 Benefits & Perks
- Opportunity to learn and develop career
- Encouragement to be courageous and experiment
- Continuous trust and support in a thriving environment
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate and drive exceptional outcomes for customers
Locations
- RESEARCH TRIANGLE PARK, US, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linux storage system administrationintermediate
- Kubernetesintermediate
- Customer serviceintermediate
- Troubleshootingintermediate
- Collaborationintermediate
- Knowledge sharingintermediate
- Problem-solvingintermediate
- Communicationintermediate
Required Qualifications
- Background in Linux storage system administration (experience)
- Experience with Kubernetes (experience)
Responsibilities
- Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
- Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
- Respond to service requests within designated service-level agreements
- Collaborate with engineers and developers to develop creative solutions and product fixes
- Contribute to the knowledgebase and share troubleshooting instructions with the team
- Exceed customer expectations by providing outstanding customer service and regular updates
- Investigate and troubleshoot issues while developing solutions that meet customer business needs
Benefits
- general: Opportunity to learn and develop career
- general: Encouragement to be courageous and experiment
- general: Continuous trust and support in a thriving environment
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate and drive exceptional outcomes for customers
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Professional @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs