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Technical Support Professional

IBM

Customer Support and Service Jobs

Technical Support Professional

full-timePosted: Dec 12, 2025

Job Description

Technical Support Professional

📋 Job Overview

The IBM Technical Support Professional role involves providing outstanding customer support for Ceph and Open Shift Data Foundation products. The position requires a background in Linux storage system administration and/or Kubernetes, and focuses on resolving support incidents, product documentation issues, and general product queries in a remote setting.

📍 Location: RESEARCH TRIANGLE PARK, US

💼 Career Level: Professional

🎯 Key Responsibilities

  • Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
  • Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
  • Respond to service requests within designated service-level agreements
  • Collaborate with engineers and developers to develop creative solutions and product fixes
  • Contribute to the knowledgebase and share troubleshooting instructions with the team
  • Exceed customer expectations by providing outstanding customer service and regular updates
  • Investigate and troubleshoot issues while developing solutions that meet customer business needs

✅ Required Qualifications

  • Background in Linux storage system administration
  • Experience with Kubernetes

🛠️ Required Skills

  • Linux storage system administration
  • Kubernetes
  • Customer service
  • Troubleshooting
  • Collaboration
  • Knowledge sharing
  • Problem-solving
  • Communication

🎁 Benefits & Perks

  • Opportunity to learn and develop career
  • Encouragement to be courageous and experiment
  • Continuous trust and support in a thriving environment
  • Growth-minded culture with openness to feedback and learning
  • Opportunity to collaborate and drive exceptional outcomes for customers

Locations

  • RESEARCH TRIANGLE PARK, US, India

Salary

Estimated Salary Rangemedium confidence

800,000 - 1,500,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Linux storage system administrationintermediate
  • Kubernetesintermediate
  • Customer serviceintermediate
  • Troubleshootingintermediate
  • Collaborationintermediate
  • Knowledge sharingintermediate
  • Problem-solvingintermediate
  • Communicationintermediate

Required Qualifications

  • Background in Linux storage system administration (experience)
  • Experience with Kubernetes (experience)

Responsibilities

  • Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
  • Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
  • Respond to service requests within designated service-level agreements
  • Collaborate with engineers and developers to develop creative solutions and product fixes
  • Contribute to the knowledgebase and share troubleshooting instructions with the team
  • Exceed customer expectations by providing outstanding customer service and regular updates
  • Investigate and troubleshoot issues while developing solutions that meet customer business needs

Benefits

  • general: Opportunity to learn and develop career
  • general: Encouragement to be courageous and experiment
  • general: Continuous trust and support in a thriving environment
  • general: Growth-minded culture with openness to feedback and learning
  • general: Opportunity to collaborate and drive exceptional outcomes for customers

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IBM logo

Technical Support Professional

IBM

Customer Support and Service Jobs

Technical Support Professional

full-timePosted: Dec 12, 2025

Job Description

Technical Support Professional

📋 Job Overview

The IBM Technical Support Professional role involves providing outstanding customer support for Ceph and Open Shift Data Foundation products. The position requires a background in Linux storage system administration and/or Kubernetes, and focuses on resolving support incidents, product documentation issues, and general product queries in a remote setting.

📍 Location: RESEARCH TRIANGLE PARK, US

💼 Career Level: Professional

🎯 Key Responsibilities

  • Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
  • Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
  • Respond to service requests within designated service-level agreements
  • Collaborate with engineers and developers to develop creative solutions and product fixes
  • Contribute to the knowledgebase and share troubleshooting instructions with the team
  • Exceed customer expectations by providing outstanding customer service and regular updates
  • Investigate and troubleshoot issues while developing solutions that meet customer business needs

✅ Required Qualifications

  • Background in Linux storage system administration
  • Experience with Kubernetes

🛠️ Required Skills

  • Linux storage system administration
  • Kubernetes
  • Customer service
  • Troubleshooting
  • Collaboration
  • Knowledge sharing
  • Problem-solving
  • Communication

🎁 Benefits & Perks

  • Opportunity to learn and develop career
  • Encouragement to be courageous and experiment
  • Continuous trust and support in a thriving environment
  • Growth-minded culture with openness to feedback and learning
  • Opportunity to collaborate and drive exceptional outcomes for customers

Locations

  • RESEARCH TRIANGLE PARK, US, India

Salary

Estimated Salary Rangemedium confidence

800,000 - 1,500,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Linux storage system administrationintermediate
  • Kubernetesintermediate
  • Customer serviceintermediate
  • Troubleshootingintermediate
  • Collaborationintermediate
  • Knowledge sharingintermediate
  • Problem-solvingintermediate
  • Communicationintermediate

Required Qualifications

  • Background in Linux storage system administration (experience)
  • Experience with Kubernetes (experience)

Responsibilities

  • Deliver outstanding customer support experience for Ceph and Open Shift Data Foundation products
  • Support customers through incidents, product documentation issues, security issues, updates, and upgrade questions
  • Respond to service requests within designated service-level agreements
  • Collaborate with engineers and developers to develop creative solutions and product fixes
  • Contribute to the knowledgebase and share troubleshooting instructions with the team
  • Exceed customer expectations by providing outstanding customer service and regular updates
  • Investigate and troubleshoot issues while developing solutions that meet customer business needs

Benefits

  • general: Opportunity to learn and develop career
  • general: Encouragement to be courageous and experiment
  • general: Continuous trust and support in a thriving environment
  • general: Growth-minded culture with openness to feedback and learning
  • general: Opportunity to collaborate and drive exceptional outcomes for customers

Target Your Resume for "Technical Support Professional" , IBM

Get personalized recommendations to optimize your resume specifically for Technical Support Professional. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Technical Support Professional" , IBM

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Infrastructure & TechnologyInfrastructure & Technology

Answer 10 quick questions to check your fit for Technical Support Professional @ IBM.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.