Technical Support Professional - SAN support
IBM
Technical Support Professional - SAN support
Job Description
Technical Support Professional - SAN support
📋 Job Overview
The Technical Support Professional - SAN support role involves assisting customers with issues related to IBM storage SAN Switch products. The role requires thorough problem analysis, solution implementation, and validation to ensure customer satisfaction. The position demands working in rotational shifts, including early morning shifts starting at 4:30 AM.
📍 Location: BANGALORE, IN
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Perform problem determination and isolation for customer-reported issues related to IBM storage - SAN - products
- Analyze, troubleshoot, and resolve technical problems by collaborating with clients and internal teams
- Ensure that all issues are addressed in line with customer expectations, providing accurate and timely resolutions
- Maintain adherence to defined Service Level Agreements (SLAs) and ensure all cases are closed within the agreed timelines
- Document the root cause, resolution steps, and preventive actions for each case to support continuous improvement
- Deliver a high level of customer satisfaction through effective communication, professionalism, and technical expertise
- Participate in knowledge sharing, process improvements, and team development initiatives
✅ Required Qualifications
- Minimum 2 years experience in supporting Storage or SAN products
- Excellent technical skills on Storage or SAN (Broadcom / Cisco)
- Experience on supporting storage provisioning issues
- Experience on SAN troubleshooting
- Experience on working on performance issues
- Excellent communication skills
- Ability to work on 24 x 7 rotational shifts, including AP Morning shift starting at 4:30 AM
🛠️ Required Skills
- Storage or SAN support
- Broadcom
- Cisco
- Storage provisioning
- SAN troubleshooting
- Performance issues
- Communication
- Problem determination and isolation
- Technical analysis
- Collaboration
- Customer satisfaction
- Knowledge sharing
- Process improvement
- Team development
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Locations
- BANGALORE, IN, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Storage or SAN supportintermediate
- Broadcomintermediate
- Ciscointermediate
- Storage provisioningintermediate
- SAN troubleshootingintermediate
- Performance issuesintermediate
- Communicationintermediate
- Problem determination and isolationintermediate
- Technical analysisintermediate
- Collaborationintermediate
- Customer satisfactionintermediate
- Knowledge sharingintermediate
- Process improvementintermediate
- Team developmentintermediate
Required Qualifications
- Minimum 2 years experience in supporting Storage or SAN products (experience)
- Excellent technical skills on Storage or SAN (Broadcom / Cisco) (experience)
- Experience on supporting storage provisioning issues (experience)
- Experience on SAN troubleshooting (experience)
- Experience on working on performance issues (experience)
- Excellent communication skills (experience)
- Ability to work on 24 x 7 rotational shifts, including AP Morning shift starting at 4:30 AM (experience)
Responsibilities
- Perform problem determination and isolation for customer-reported issues related to IBM storage - SAN - products
- Analyze, troubleshoot, and resolve technical problems by collaborating with clients and internal teams
- Ensure that all issues are addressed in line with customer expectations, providing accurate and timely resolutions
- Maintain adherence to defined Service Level Agreements (SLAs) and ensure all cases are closed within the agreed timelines
- Document the root cause, resolution steps, and preventive actions for each case to support continuous improvement
- Deliver a high level of customer satisfaction through effective communication, professionalism, and technical expertise
- Participate in knowledge sharing, process improvements, and team development initiatives
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Professional - SAN support @ IBM.
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Technical Support Professional - SAN support
IBM
Technical Support Professional - SAN support
Job Description
Technical Support Professional - SAN support
📋 Job Overview
The Technical Support Professional - SAN support role involves assisting customers with issues related to IBM storage SAN Switch products. The role requires thorough problem analysis, solution implementation, and validation to ensure customer satisfaction. The position demands working in rotational shifts, including early morning shifts starting at 4:30 AM.
📍 Location: BANGALORE, IN
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Perform problem determination and isolation for customer-reported issues related to IBM storage - SAN - products
- Analyze, troubleshoot, and resolve technical problems by collaborating with clients and internal teams
- Ensure that all issues are addressed in line with customer expectations, providing accurate and timely resolutions
- Maintain adherence to defined Service Level Agreements (SLAs) and ensure all cases are closed within the agreed timelines
- Document the root cause, resolution steps, and preventive actions for each case to support continuous improvement
- Deliver a high level of customer satisfaction through effective communication, professionalism, and technical expertise
- Participate in knowledge sharing, process improvements, and team development initiatives
✅ Required Qualifications
- Minimum 2 years experience in supporting Storage or SAN products
- Excellent technical skills on Storage or SAN (Broadcom / Cisco)
- Experience on supporting storage provisioning issues
- Experience on SAN troubleshooting
- Experience on working on performance issues
- Excellent communication skills
- Ability to work on 24 x 7 rotational shifts, including AP Morning shift starting at 4:30 AM
🛠️ Required Skills
- Storage or SAN support
- Broadcom
- Cisco
- Storage provisioning
- SAN troubleshooting
- Performance issues
- Communication
- Problem determination and isolation
- Technical analysis
- Collaboration
- Customer satisfaction
- Knowledge sharing
- Process improvement
- Team development
🎁 Benefits & Perks
- Opportunity to learn and develop oneself and career
- Encouragement to be courageous and experiment every day
- Continuous trust and support in an environment where everyone can thrive
- Growth-minded culture with openness to feedback and learning
- Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Locations
- BANGALORE, IN, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Storage or SAN supportintermediate
- Broadcomintermediate
- Ciscointermediate
- Storage provisioningintermediate
- SAN troubleshootingintermediate
- Performance issuesintermediate
- Communicationintermediate
- Problem determination and isolationintermediate
- Technical analysisintermediate
- Collaborationintermediate
- Customer satisfactionintermediate
- Knowledge sharingintermediate
- Process improvementintermediate
- Team developmentintermediate
Required Qualifications
- Minimum 2 years experience in supporting Storage or SAN products (experience)
- Excellent technical skills on Storage or SAN (Broadcom / Cisco) (experience)
- Experience on supporting storage provisioning issues (experience)
- Experience on SAN troubleshooting (experience)
- Experience on working on performance issues (experience)
- Excellent communication skills (experience)
- Ability to work on 24 x 7 rotational shifts, including AP Morning shift starting at 4:30 AM (experience)
Responsibilities
- Perform problem determination and isolation for customer-reported issues related to IBM storage - SAN - products
- Analyze, troubleshoot, and resolve technical problems by collaborating with clients and internal teams
- Ensure that all issues are addressed in line with customer expectations, providing accurate and timely resolutions
- Maintain adherence to defined Service Level Agreements (SLAs) and ensure all cases are closed within the agreed timelines
- Document the root cause, resolution steps, and preventive actions for each case to support continuous improvement
- Deliver a high level of customer satisfaction through effective communication, professionalism, and technical expertise
- Participate in knowledge sharing, process improvements, and team development initiatives
Benefits
- general: Opportunity to learn and develop oneself and career
- general: Encouragement to be courageous and experiment every day
- general: Continuous trust and support in an environment where everyone can thrive
- general: Growth-minded culture with openness to feedback and learning
- general: Opportunity to collaborate with colleagues and drive exceptional outcomes for customers
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Professional - SAN support @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs