Technical Support Representative- Network Detection and Response
IBM
Technical Support Representative- Network Detection and Response
Job Description
Technical Support Representative- Network Detection and Response
📋 Job Overview
In this role at IBM Consulting, you will work in a Client Innovation Center, focusing on network detection and response (NDR). Your primary duties will include monitoring NDR alerts, investigating network traffic, and collaborating with security teams to manage and resolve incidents. This position requires hands-on experience with NDR tools and a strong understanding of network protocols and cybersecurity.
📍 Location: Mumbai, IN
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Monitor NDR alerts, anomalies, and threat detections
- Investigate suspicious network traffic patterns and escalate incidents as required
- Perform root cause analysis and support incident response activities
- Create reports and dashboards for threat visibility and management review
- Collaborate with SOC and other security teams for triage and resolution
- Configure, and integrate the NDR solution with SIEM, SOAR, EDR, and firewalls
- Perform user access management, policy updates, and rule tuning
- Maintain system health (patching, upgrades, backup/restore, performance optimization)
- Define and implement detection use cases and custom signatures
- Troubleshoot solution performance and connectivity issues
- Ensure logging, telemetry, and visibility across critical network segments
✅ Required Qualifications
- Hands-on experience with NDR tools (e.g., Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light)
- Knowledge of network protocols (TCP/IP, DNS, HTTP, SSL/TLS) and common attack techniques
- Familiarity with SOC operations: threat hunting, incident triage, and malware analysis
- Strong knowledge of system administration (Linux/Windows) and networking fundamentals
- Experience with integration of NDR with SIEM/SOAR platforms
- Good experience in cybersecurity or network security
- Bachelor’s in Computer Science, Information Security, or related field (or equivalent experience)
⭐ Preferred Qualifications
- Security certifications (e.g., CCNA Security, CEH, CompTIA Security+, CISSP Associate, or vendor-specific NDR certifications)
🛠️ Required Skills
- NDR tools (Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light)
- Network protocols (TCP/IP, DNS, HTTP, SSL/TLS)
- Common attack techniques
- SOC operations (threat hunting, incident triage, malware analysis)
- System administration (Linux/Windows)
- Networking fundamentals
- Integration with SIEM/SOAR platforms
- Cybersecurity
- Network security
- User access management
- Policy updates
- Rule tuning
- System health maintenance (patching, upgrades, backup/restore, performance optimization)
- Detection use cases
- Custom signatures
- Troubleshooting
- Logging
- Telemetry
- Visibility across network segments
🎁 Benefits & Perks
- Career growth and development opportunities
- Encouragement to challenge the norm and be creative
- Environment where everyone can thrive
- Continuous trust and support
- Opportunity to learn and develop
- Encouragement to be courageous and experiment
- Growth-minded culture
- Openness to feedback and learning
- Team-focused approach
- Equal-opportunity employment
Locations
- Mumbai, IN, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- NDR tools (Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light)intermediate
- Network protocols (TCP/IP, DNS, HTTP, SSL/TLS)intermediate
- Common attack techniquesintermediate
- SOC operations (threat hunting, incident triage, malware analysis)intermediate
- System administration (Linux/Windows)intermediate
- Networking fundamentalsintermediate
- Integration with SIEM/SOAR platformsintermediate
- Cybersecurityintermediate
- Network securityintermediate
- User access managementintermediate
- Policy updatesintermediate
- Rule tuningintermediate
- System health maintenance (patching, upgrades, backup/restore, performance optimization)intermediate
- Detection use casesintermediate
- Custom signaturesintermediate
- Troubleshootingintermediate
- Loggingintermediate
- Telemetryintermediate
- Visibility across network segmentsintermediate
Required Qualifications
- Hands-on experience with NDR tools (e.g., Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light) (experience)
- Knowledge of network protocols (TCP/IP, DNS, HTTP, SSL/TLS) and common attack techniques (experience)
- Familiarity with SOC operations: threat hunting, incident triage, and malware analysis (experience)
- Strong knowledge of system administration (Linux/Windows) and networking fundamentals (experience)
- Experience with integration of NDR with SIEM/SOAR platforms (experience)
- Good experience in cybersecurity or network security (experience)
- Bachelor’s in Computer Science, Information Security, or related field (or equivalent experience) (experience)
Preferred Qualifications
- Security certifications (e.g., CCNA Security, CEH, CompTIA Security+, CISSP Associate, or vendor-specific NDR certifications) (experience)
Responsibilities
- Monitor NDR alerts, anomalies, and threat detections
- Investigate suspicious network traffic patterns and escalate incidents as required
- Perform root cause analysis and support incident response activities
- Create reports and dashboards for threat visibility and management review
- Collaborate with SOC and other security teams for triage and resolution
- Configure, and integrate the NDR solution with SIEM, SOAR, EDR, and firewalls
- Perform user access management, policy updates, and rule tuning
- Maintain system health (patching, upgrades, backup/restore, performance optimization)
- Define and implement detection use cases and custom signatures
- Troubleshoot solution performance and connectivity issues
- Ensure logging, telemetry, and visibility across critical network segments
Benefits
- general: Career growth and development opportunities
- general: Encouragement to challenge the norm and be creative
- general: Environment where everyone can thrive
- general: Continuous trust and support
- general: Opportunity to learn and develop
- general: Encouragement to be courageous and experiment
- general: Growth-minded culture
- general: Openness to feedback and learning
- general: Team-focused approach
- general: Equal-opportunity employment
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Answer 10 quick questions to check your fit for Technical Support Representative- Network Detection and Response @ IBM.
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Technical Support Representative- Network Detection and Response
IBM
Technical Support Representative- Network Detection and Response
Job Description
Technical Support Representative- Network Detection and Response
📋 Job Overview
In this role at IBM Consulting, you will work in a Client Innovation Center, focusing on network detection and response (NDR). Your primary duties will include monitoring NDR alerts, investigating network traffic, and collaborating with security teams to manage and resolve incidents. This position requires hands-on experience with NDR tools and a strong understanding of network protocols and cybersecurity.
📍 Location: Mumbai, IN
💼 Career Level: Entry Level
🎯 Key Responsibilities
- Monitor NDR alerts, anomalies, and threat detections
- Investigate suspicious network traffic patterns and escalate incidents as required
- Perform root cause analysis and support incident response activities
- Create reports and dashboards for threat visibility and management review
- Collaborate with SOC and other security teams for triage and resolution
- Configure, and integrate the NDR solution with SIEM, SOAR, EDR, and firewalls
- Perform user access management, policy updates, and rule tuning
- Maintain system health (patching, upgrades, backup/restore, performance optimization)
- Define and implement detection use cases and custom signatures
- Troubleshoot solution performance and connectivity issues
- Ensure logging, telemetry, and visibility across critical network segments
✅ Required Qualifications
- Hands-on experience with NDR tools (e.g., Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light)
- Knowledge of network protocols (TCP/IP, DNS, HTTP, SSL/TLS) and common attack techniques
- Familiarity with SOC operations: threat hunting, incident triage, and malware analysis
- Strong knowledge of system administration (Linux/Windows) and networking fundamentals
- Experience with integration of NDR with SIEM/SOAR platforms
- Good experience in cybersecurity or network security
- Bachelor’s in Computer Science, Information Security, or related field (or equivalent experience)
⭐ Preferred Qualifications
- Security certifications (e.g., CCNA Security, CEH, CompTIA Security+, CISSP Associate, or vendor-specific NDR certifications)
🛠️ Required Skills
- NDR tools (Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light)
- Network protocols (TCP/IP, DNS, HTTP, SSL/TLS)
- Common attack techniques
- SOC operations (threat hunting, incident triage, malware analysis)
- System administration (Linux/Windows)
- Networking fundamentals
- Integration with SIEM/SOAR platforms
- Cybersecurity
- Network security
- User access management
- Policy updates
- Rule tuning
- System health maintenance (patching, upgrades, backup/restore, performance optimization)
- Detection use cases
- Custom signatures
- Troubleshooting
- Logging
- Telemetry
- Visibility across network segments
🎁 Benefits & Perks
- Career growth and development opportunities
- Encouragement to challenge the norm and be creative
- Environment where everyone can thrive
- Continuous trust and support
- Opportunity to learn and develop
- Encouragement to be courageous and experiment
- Growth-minded culture
- Openness to feedback and learning
- Team-focused approach
- Equal-opportunity employment
Locations
- Mumbai, IN, India
Salary
Estimated Salary Rangemedium confidence
400,000 - 700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- NDR tools (Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light)intermediate
- Network protocols (TCP/IP, DNS, HTTP, SSL/TLS)intermediate
- Common attack techniquesintermediate
- SOC operations (threat hunting, incident triage, malware analysis)intermediate
- System administration (Linux/Windows)intermediate
- Networking fundamentalsintermediate
- Integration with SIEM/SOAR platformsintermediate
- Cybersecurityintermediate
- Network securityintermediate
- User access managementintermediate
- Policy updatesintermediate
- Rule tuningintermediate
- System health maintenance (patching, upgrades, backup/restore, performance optimization)intermediate
- Detection use casesintermediate
- Custom signaturesintermediate
- Troubleshootingintermediate
- Loggingintermediate
- Telemetryintermediate
- Visibility across network segmentsintermediate
Required Qualifications
- Hands-on experience with NDR tools (e.g., Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light) (experience)
- Knowledge of network protocols (TCP/IP, DNS, HTTP, SSL/TLS) and common attack techniques (experience)
- Familiarity with SOC operations: threat hunting, incident triage, and malware analysis (experience)
- Strong knowledge of system administration (Linux/Windows) and networking fundamentals (experience)
- Experience with integration of NDR with SIEM/SOAR platforms (experience)
- Good experience in cybersecurity or network security (experience)
- Bachelor’s in Computer Science, Information Security, or related field (or equivalent experience) (experience)
Preferred Qualifications
- Security certifications (e.g., CCNA Security, CEH, CompTIA Security+, CISSP Associate, or vendor-specific NDR certifications) (experience)
Responsibilities
- Monitor NDR alerts, anomalies, and threat detections
- Investigate suspicious network traffic patterns and escalate incidents as required
- Perform root cause analysis and support incident response activities
- Create reports and dashboards for threat visibility and management review
- Collaborate with SOC and other security teams for triage and resolution
- Configure, and integrate the NDR solution with SIEM, SOAR, EDR, and firewalls
- Perform user access management, policy updates, and rule tuning
- Maintain system health (patching, upgrades, backup/restore, performance optimization)
- Define and implement detection use cases and custom signatures
- Troubleshoot solution performance and connectivity issues
- Ensure logging, telemetry, and visibility across critical network segments
Benefits
- general: Career growth and development opportunities
- general: Encouragement to challenge the norm and be creative
- general: Environment where everyone can thrive
- general: Continuous trust and support
- general: Opportunity to learn and develop
- general: Encouragement to be courageous and experiment
- general: Growth-minded culture
- general: Openness to feedback and learning
- general: Team-focused approach
- general: Equal-opportunity employment
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Representative- Network Detection and Response @ IBM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs