Role Overview

Join Datadog's Incident and Escalation Management team in Sao Paulo, Brazil as an Incident and Escalations Manager 3. This critical role within Global Support Engineering (GSE) focuses on delivering exceptional customer experiences during high-stakes incidents. You'll provide fast incident response, technical engagement, and stakeholder ownership for Datadog's global cloud customers. As a key player in our observability platform, you'll implement processes from incident lessons learned to prevent recurrence and drive continuous improvement.

Datadog, the leading cloud monitoring and security platform, powers infrastructure monitoring, application performance management, and digital transformation for enterprises worldwide. Our hybrid workplace in Sao Paulo fosters collaboration, creativity, and work-life harmony while you tackle complex cloud challenges.

Key Responsibilities at Datadog

• Drive incident resolution: Lead escalations and critical incidents with direct customer communication and management.
• Implement monitoring: Design real-time, proactive monitoring for customer infrastructures using Datadog's observability tools.
• Own customer issues: Prioritize and manage issues from start to resolution, ensuring complete ownership.
• Manage communications: Handle sensitive, large-scale, and public incident communications effectively.
• Collaborate globally: Work with Datadog teams and partners worldwide to elevate customer experience.
• Lead improvements: Drive operational projects supporting Datadog's rapid platform evolution.
• Create documentation: Develop incident training materials and comprehensive documentation.
• Troubleshoot infrastructure: Identify and resolve recurring cloud issues across hybrid environments.
• Mentor teams: Hire and develop incident management expertise across the organization.

Qualifications & Requirements

• 3+ years of proven Incident Manager experience (escalations handling is highly preferred).
• 1+ year in Support Engineering, Network Operations, Solutions Architecture, or comparable IT roles.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience.
• Strong familiarity with cloud computing (AWS, Azure, GCP) and scripting in Python, JavaScript, or shell.
• Demonstrated ability to analyze system interdependencies and correlate behaviors during incidents.
• Track record of delivering technical projects in fast-paced, high-pressure environments.

Datadog celebrates diverse backgrounds. If you're passionate about observability, DevOps, and cloud technologies, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Competitive compensation for Incident and Escalations Manager 3 in Sao Paulo ranges from $65,000-$95,000 USD annually (adjusted for local market), plus equity. Enjoy new hire RSUs, ESPP, comprehensive health coverage for families, fitness reimbursements, commuter benefits, and professional development stipends. Additional perks include unlimited PTO, parental leave, hybrid work flexibility, and access to Community Guilds fostering inclusion.

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers unmatched growth and profitability in the SaaS observability space. We're built by engineers for engineers, breaking down cloud silos with full-stack monitoring. Join our Sao Paulo team to:

• Solve complex problems in cloud migration and digital transformation.
• Champion innovation in a people-first culture.
• Grow through continuous training on cutting-edge Datadog products.
• Collaborate in a hybrid environment blending office energy with flexibility.
• Be part of a global community celebrating diversity and smart risks.

Explore #DatadogLife on Instagram, LinkedIn, and our Learning Center. We're committed to equal opportunity employment for all.

How to Apply

Ready to elevate incident management at Datadog? Apply now for the Incident and Escalations Manager 3 role in Sao Paulo, Brazil. Submit your resume highlighting incident response experience, cloud skills, and scripting proficiency. Join us to monitor, secure, and transform cloud applications worldwide!