AS400 Production Support Engineer - Mexico City Mexico - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Mexico AS400 Production Support Engineer AS400 Production Support Engineer Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Mexico City State / Region / Province Mexico Country Mexico Skills Technology|AS/400 technologies|COBOL/400, Technology|AS/400 technologies|DB2 400 Domain Delivery Interest Group Infy Mexico Company Infosys Mexico Requisition ID 140927BR Job description Position: AS/400 – COBOL Production Support EngineerAbout the RoleWe are seeking an experienced AS/400 (IBM iSeries) Production Support Engineer with strong COBOL programming and system operations skills to support mission-critical business applications.You’ll monitor jobs, resolve incidents, troubleshoot COBOL programs, and ensure production stability through proactive support and collaboration with development and infrastructure teams.Key ResponsibilitiesMonitor, investigate, and resolve production incidents on AS/400.Analyze job failures, system alerts, and application errors.Debug COBOL/400 and CL programs for issue resolution.Manage job queues, batch runs, and restarts.Support users and coordinate fixes or enhancements.Document root cause and preventive actions.RequirementsTechnical SkillsAS/400 system operations (jobs, queues, libraries, message queues).COBOL/400 development and debugging.CL commands and DB2/400 (SQL, Query/400).Experience with incident management tools (ServiceNow, Jira).Familiarity with change control tools (ServiceNow).Soft SkillsStrong analytical, troubleshooting and detail-oriented mindset.Calm under pressure and proactive communicator.Ownership mindset and team player.Advanced conversational English level, which allows to clearly understand and make themselves understandable with global teams.PreferredITIL process knowledge.Automation or scripting experience (CL).Familiarity with AS/400 modernization (APIs, Power Platform).Experience & Education3+ years supporting AS/400–COBOL applications.Bachelor’s degree in Computer Science, Information Systems or related field preferred.Green credit bureauWork scheme: hybrid (Tecnoparque CDMX)About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. 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