AWS L2/L2.5 - Guadalajara Mexico - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Mexico AWS L2/L2.5 AWS L2/L2.5 Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Guadalajara, Mexico City, Monterrey State / Region / Province Jalisco, Mexico, Nuevo Léon Country Mexico Domain Delivery Interest Group Infy Mexico Skills Technology|Cloud Platform|AWS Core services, Technology|Infrastructure-Transformation|Cloud enabled Infrastructure, Technology|Java|Core Java Company Infosys Mexico Requisition ID 139979BR Job description Key ResponsibilitiesDesign, implement, and maintain AWS cloud solutions to meet client requirements.Provide Level 2 technical support to clients, including incident management, basic troubleshooting, and problem resolution related to AWS cloud services.Monitor cloud environments to ensure optimal performance, security, and cost-efficiency. Respond to alerts and incidents as the first line of defense.Collaborate with engineering and support teams to escalate unresolved issues, share insights, and implement best practices for cloud management.Assist in the development and maintenance of documentation for supporting the applications.Conduct regular reviews of cloud resource utilization and recommend adjustments to improve efficiency and reduce costs.Participate in the on-call rotation for after-hours support and incident response.QualificationsBachelor’s degree in Computer Science, Information Technology, or related field.4-5 years of experience in cloud engineering, specifically with AWS services (e.g., EC2, S3, RDS, VPC, Lambda).Any AWS certification is a plus but not Mandatory.Experience in providing L2 technical support, with excellent problem-solving and communication skills.Familiarity with cloud monitoring tools (e.g., AWS CloudWatch, CloudTrail) and incident management systems.Understanding of cloud security best practices and compliance frameworks.Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States