Branch and field support Engineer - Fargo, ND USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA Branch and field support Engineer Branch and field support Engineer Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Fargo, ND State / Region / Province North Dakota Country USA Domain Delivery Interest Group Infosys Limited Skills Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support Company ITL USA Requisition ID 139969BR Job description Infosys is seeking Branch and field support Engineer. Candidate will be required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive. Candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls. Required Qualifications: Candidate must be located within Fargo, ND or be willing to relocate to the area. This position may require travel in the USBachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Hands-on experience in EUC and Network support for bank branches.Required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive.Hardware support : Installing, configuring, and maintaining end-user devices like laptops, desktops, tablets, and printers. Monitors, docking stations.Software support : Installing, configuring, and troubleshooting and fix the softwarePrinter support: Install configure printers at branches and on end points.Service Management: Good knowledge of ServiceNow ticketing tool to track, monitor and update the tickets assigned.IMAC execution for all EUC hardware and softwareEUC Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.Knowledge of IMACD processes for network devices like routers, switches, access points, video conferences, phones etc. including physical changes as well as configuration support.Knowledge of patching and cabling network devices and configuration support for network devices.Should be able to troubleshoot end user and end device network issues and have knowledge of end device port configuration.Network Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.Patch Management, vulnerability management: Install security patches like Upgrade IOS and apply access list or any other security configurations to remediate vulnerabilities.Monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Preferred SkillsWorking with a remote team and team building.Good Communication and Analytical skills.Experience and desire to work in a Global delivery environment.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. 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