Customer Service Agent - Aguadilla, PR USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA Customer Service Agent Customer Service Agent Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Aguadilla, PR State / Region / Province Puerto Rico Country USA Domain Operations Interest Group IBPO Puerto Rico Company IBPO USA Requisition ID 127857BR Job description Customer Service RepresentativeJob Type: Full Time, OnsiteLocation: Aguadilla,Puerto RicoRole Summary:You will be responsible to own all interactions and troubleshooting. This is of a high level nature and typically involves a system that prompts them with questions to ask the customer and things to check on. If that does not solve the issue, then they transfer the customer to FirstNet Technical Support.Essential Responsibilities: Post-sales operational support and expertise to meet the needs of business Customers’ key contacts, such as Authorized Order Placers (AOPs) and telecom managers of Client enterprise accountsAssist key contacts with overall wireless program management including: billing/reporting product support, billing inquiries/issues, payment processing, account and Service Level changes such as rate plans, features, etc. (single transaction and bulk changes), equipment troubleshooting and upgrades, network troubleshooting, general service information, international calling/roaming support and migrations, and warranty exchange.Identify opportunities for process improvements that enhance the quality of service provided to CLIENT’s CustomersResolve Customer issues that require in depth analysis and researchQualificationsBasic:Minimum of 12 months of experience in Customer Services or in a customer facing roleHigh school diploma or GED requiredPreferred:Fully bilingual (Spanish and English)Prior experience working in a call center environment is a plusExcellent verbal and written communicationAbility to interact with customers in a professional manner while having an upbeat and friendly demeanorExcellent computer skills including experience with Microsoft Office productsAbility to work independently at a quick pace and with a high degree of accuracyWho We AreInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,587 employees from 110 nationalities, as of September, 2024.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginInfosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. 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