D365 CRM Functional Consultant - Raleigh, NC USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA D365 CRM Functional Consultant D365 CRM Functional Consultant Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Raleigh, NC, Richardson, TX State / Region / Province North Carolina, Texas Country USA Skills Technology|Cloud Platform|Dynamics 365 CRM Domain Consulting Interest Group Infosys Limited Company ITL USA Requisition ID 139346BR Job description As a D365 CRM Functional Consultant, you utilize your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement (CE), Field Service and Power Platform based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE, Field Service and Power Platform solutions on complex projects in medium to large enterprises.Required QualificationsCandidate must be located within commuting distance Raleigh NC, Richardson, TX or be willing to relocate to the area. This position may require travel to project locationsBachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education8+ years of overall IT experience with minimum 5 years of hands-on experience in Microsoft Dynamics 365Applicants authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this timePreferred Qualifications:Contribute across all phases of Company's projects (e.g. Plan, Analyze, Design, Build and Test) for Field Service moduleConfigure field service applicationsManage work ordersSchedule and dispatch work ordersManage the Dynamics 365 Field Service mobile appManage inventory and purchasingManage Connected Field Service and customer assetsImplement Microsoft Power PlatformManage customer experiencesLeverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutionsLiaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issuesResearch customer issues that may be non-standard in order to offer solutionsDesign and Configure Dynamics 365 CE / Field Service SolutionsPartner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution deliveryFRD, Requirement Gathering, proposals, demonstrations, User Training.Prepare and present demonstrations for Microsoft Dynamics CRM solution capabilities to the clientPresales activities. Interact with prospects/clients to understand the business requirements, efforts and estimations.Assist the sales and presales teams to prepare proposals, participate on client presentations and support business development and sales of professional services, when necessary.Consulting experience working with external clients.Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.Excellent interpersonal, presentation and communication skillsThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States