Deal Contract Assist Concierge Manager - Petaling Jaya Malaysia - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Malaysia Deal Contract Assist Concierge Manager Deal Contract Assist Concierge Manager Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Petaling Jaya State / Region / Province Selangor Country Malaysia Domain Delivery Interest Group Infosys Limited Skills Technology|Oracle Cloud|Service Contracts Cloud Company ITL Malaysia Requisition ID 126364BR Job description Job Description:Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (“Red Button”)Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetingsHands-on with L1 escalations and resolve challenges before any official management escalations. Daily involvement in support to agent and Seller on all relevant discussions and meetingsProviding accessibility and agility to cross-support regional POD teams on prioritized / urgent casesSupporting Service Delivery Leads on meetings with Sales Leads on feedback and issues as neededException handling: Manages exceptions that are needed to process a deal that does not follow the standard processing rules.Deal prioritization: Reviews prioritization requests from MS and works with operations to prioritize the cases and follow through providing regular updates to the requestor.Deal consulting: Works with MS business support teams to review critical deals and identify the exceptions required to process the deal and the level of approvals neededEscalation support: Manages cases that have been escalated and provide resolution working along with operations.Identify potential opportunities for process & policy enhancement to improve efficiency and experience.Requirements:6-7 years (for 5B) of experience in a BPO environment and 3 years in managing a team.Any Bachelor’s degree.Good problem-solving skills.Understand client needs and provide solutionsExperience in working on Lead to Cash would be handySkill Set: Exceptional communication skills (written and Verbal) Proven ability to manage Escalations with Customers (preference: currently performing this role)Excellent customer service and interpersonal skillsAbility to work collaboratively with multiple stakeholdersGood analytical skillsPro-actively identify and address issuesExcellent time management skillsAbility to effectively triage based on complexity/criticality Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States