Desktop Support - Austin, TX USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA Desktop Support Desktop Support Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Austin, TX, Boulder, CO, Brookfield, CT, East Wenatchee, WA, Eden Prairie, MN, Elk River, MN, Houston, TX, Knoxville, TN, Mansfield, MA, Marshalltown, IA, Reno, NV, Round Rock, TX, Saint Louis, MO, Sherman, TX State / Region / Province Colorado, Connecticut, Iowa, Massachusetts, Minnesota, Missouri, Nevada, Tennessee, Texas, Washington Country USA Salary min 40000 Salary max 40000 Skills Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support Domain Delivery Interest Group Infosys Limited Company ITL USA Requisition ID 138883BR Job description Job Description: Field ITInfosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skill RequiredHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Detailed Description of project/Requirement DescriptionInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Hardware/software troubleshooting and resolutionPerform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesL1 level network troubleshooting and resolution for LAN ConnectivityHands & feet support to Backend team for Network/Server/application issueWorking with vendor support contacts to resolve technical issuesLabelling Racks & devicesServer mounting/movementNetwork & Sharing printer installationKnowledge of Office 365 supportCoverage/compliance software installation and troubleshootingGood communication skillGood Knowledge of DHCP, DNS.Maintain IT inventory, coordinate vendor support, and assist with procurementSupport Mac devicesStrictly adhere to defined Service Level Agreements (SLA’s)Support recurring meetings, events, and after-hours activities as requiredDocumenting incidents, problems, and resolutions for future reference and for the knowledge basePreferred Skills: • Excellent problem-solving, communication, and documentation skills • Ability to work independently and manage technical issues. • Willingness to learn new technologies and adapt to different roles Good to have any or more certificates such as: CompTIA A+, Microsoft Certified Desktop Support Technician The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time OffCandidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. 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