GCP Technical Support Representative - Phoenix, AZ USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA GCP Technical Support Representative GCP Technical Support Representative Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Phoenix, AZ State / Region / Province Arizona Country USA Skills GCP Networking service|Technology|Cloud Platform Domain Delivery Interest Group Infosys Limited Company ITL USA Requisition ID 140100BR Job description Infosys is seeking a GCP Technical Support Representative (Platform) who is going to handle Support cases on GCP products mainly Platform Shard. This role will be involved to work on the cases and provide possible solutions to the Customers within SLA. This role requires close partnership and collaboration with other Customer teams, Cloud Architects, Engineers and Subject Matter Experts. This role requires working in a 24/7 shift system.Required Qualifications:Candidate must be located within commuting distance of Phoenix, AZ or willing to relocate to the area prior to onboarding.Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 2 years of Information Technology experience.At least 2 years of experience in Cloud Technology. At least 2 years of experience in Unix/Linux platform, command line and shell scripting.Willing to work in shifts (24/7 support).In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.Preferred Qualifications:GCP Certification - Associate Cloud Engineer/Professional Cloud Architect/ Professional Cloud Developer is preferredExperience in one or more popular software languages such as Java, C++, Python, Go, etc.Experience and desire to work in a Global delivery environmentBasic understanding of Virtual Machines, Databases, RESTful API's, Containers, and Software developmentBasic knowledge of CPUs, Memory, Storage types, GPUs, and other hardware related componentsBasic networking knowledge such as Latency, Ingress/Egress Traffic, Firewall rules, IPv4/IPv6 addresses and notations, etc.Excellent problem solving and Root Cause Analysis skills.Good Communication and Analytical skillsWritten and verbal communication skillsCustomer interfacing skills.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. 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