Incident Technician - New York, NY USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA Incident Technician Incident Technician Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location New York, NY State / Region / Province New York Country USA Salary min 45000 Salary max 45000 Domain Delivery Company ITL USA Requisition ID 139107BR Interest Group Infosys Limited Skills Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support Job description As a Incident Technician, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.Required Qualifications:Candidate must be located within commuting distance of New York, NY or Purchase, NY or be willing to relocate to the area. This position may require travel in the US.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this timePreferred Qualifications:Hardware Inventory Management ensuring stock levels are constantly monitored.Hardware request and receipt through our internal ordering system.Actively monitoring the ticket queue and managing requests through to completion.Housekeeping on IT roomsSupporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam)Supports hardware decommissioning eventsSupports Business moves / changes – ensure involvement in early stages of planningManaging escalations through to conclusion.Manage client expectationsSetup and installation of Temporary training rooms / Office wide events - Expo'sComms room patchingSupports work from home hardware requestsEnsure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered toManage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality serviceWork across lines of service to ensure a coordinated approach to providing support for the customer.Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver resultsPerform basic troubleshooting, system upgrades and replacements for employeesDeploy equipment for new hires and refreshes and collect equipment from offboarded employeesEvaluate user requests and requirements and recommend effective technological solutionsInstall, configure, and troubleshoot hardware, including desktops, laptops, and peripheralsWill be required to work outside business hours and participate in additional weekend workImage/re-image computers, configure IP phones and mobile phones.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time Off About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. 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