Java / SQL L2.5 Production Support - Guadalajara Mexico - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Mexico Java / SQL L2.5 Production Support Java / SQL L2.5 Production Support Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Guadalajara, Mexico City, Monterrey State / Region / Province Jalisco, Mexico, Nuevo Léon Country Mexico Skills Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting Domain Delivery Interest Group Infy Mexico Company Infosys Mexico Requisition ID 136349BR Job description Years of experience – 3-8 yearsJD:RequiredMinimum 5+ years of experience in Application Support in Java with excellent debugging skillsKnowledge on ITIL processes – Incident Management & Problem ManagementKnowledge of either UNIX or SQL Excellent communication and analytical skills Preferred (Any)Experience in Sybase/DB2/RDBMSExperience in UNIX and shell scriptingExperience with job scheduler (Ex. Autosys), Ticketing tool/JIRAExperience with Gitlab and one IDE is a plus Role DescriptionWork actively with team members to analyze and resolve application issuesIncident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)User Ticket management (Backlog review, User interface and manual prioritization)Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activitiesAutomate manual tasks and improve efficiencyPerform root cause analysis of issues/discrepancies by debugging code or analyzing logsImprove application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States