Manager IT Operations - Hong Kong Hong Kong Special Admin Region of China - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Hong Kong Special Admin Region of China Manager IT Operations Manager IT Operations Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Hong Kong State / Region / Province Hong Kong Country Hong Kong Special Admin Region of China Domain Operations Interest Group Infosys Limited Company ITL Hongkong Requisition ID 140491BR Job description About Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Location: Hong Kong Responsibilities Ensure Hardware Inventory management ensuring stock levels are constantly monitored. Hardware ordering and receipt through our internal ordering system. Manage client expectations. Coordinate ISM projects, ensuring proper planning and resourcing Manage the execution of ISM projects in line with client firm policies. Manage daily workload of the ISM Technicians. Follow client processes and procedures. Serve as point of escalation for issues. Dispatch ticket management using ServiceNow for queue monitoring including quality checks, aged ticket remediation and escalation as required. Act as central point of contact for Suppliers. Knowledge management process – Review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles for the function. Coordination of key hardware initiatives. Weekend work is a requirement Job Requirements Excellent communication, interpersonal and customer care skills. Ability to work well under pressure and to tight timescales. Strong organizational and problem-solving skills. ITIL foundation understanding Knowledge of Windows operating system, applications, and computer hardware. Interacting with other support groups across multiple platforms. Experience using a help desk call management system. Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN. Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT). A wide range of experience in a Technology role, preferably in the financial or investment banking industry. Able to demonstrate strong team leadership skills. Proven experience of adherence to detailed processes. Self-motivated personality with a very high level of attention to detail. The ability to maintain and develop formal and informal relationships with key stakeholders. The ability to multitask in a high paced and demanding environment is crucial EEO Statement:At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. 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