Network Tech Support - Richardson, TX USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA Network Tech Support Network Tech Support Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Richardson, TX State / Region / Province Texas Country USA Domain Delivery Company ITL USA Requisition ID 140421BR Interest Group Infosys Limited Skills Domain|Network|Data networking network management, Domain|Telecom|Network Inventory Planning & Management, Technology|Infrastructure-Contact Center|Telecom boards and Signaling concepts, Technology|Network-DSLAM-Multiplexer|NEC Job description We are seeking an enthusiastic and motivated professional to join our service delivery team in a hybrid role that blends project coordination, technical telecom/network operations, and order management. This position supports the full lifecycle of service delivery—from order intake to billing—ensuring high levels of customer satisfaction, operational efficiency, and continuous improvement. It is ideal for candidates looking to grow in IT, networking, and customer service domains.--Key Responsibilities:Customer & Project CoordinationServe as the single point of contact for assigned customer accounts.Coordinate with Sales, Service Delivery, Product, and Technical teams to implement solutions.Manage critical dates, handle escalations, and ensure timely delivery of services.Participate in weekly/monthly review calls with clients and leadership to track progress and address challenges.Maintain strong communication with internal teams and customers to improve processes and enhance satisfaction.Order Management & DocumentationValidate and process orders through multiple channels, ensuring accurate entry into systems.Execute customer quotes and manage orders for local exchange carriers.Handle escalations for special and expedited order requests.Maintain close working relationships with Sales/Customer Care Managers to ensure timely and accurate order entry.Document all issues, troubleshooting steps, and resolutions in the ticketing system.Support billing processes and maintain technical documentation.Technical & Operational SupportRead and interpret maps, building plans, and utility demarcation points.Support network planning, builds, and disconnect projects with technical accuracy.Troubleshoot Layer 1 and Layer 2 technologies (Ethernet, SONET, STM, E1/T1).Perform Root Cause Analysis (RCA) for missed metrics and drive improvement plans.Contribute to operational automation initiatives to optimize delivery cycles.Continuous Learning & Process ImprovementStay updated on new products, systems/tools, and process changes.Apply critical thinking to evaluate order packages and improve workflows.Continuously enhance job skills through training and professional development.--Qualifications:Required:Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Associate’s degree, high school diploma, or bachelor’s degree in IT, Computer Science, Networking, or a related field.0–1 years of experience in telecom/network operations or customer service.Strong customer service, problem-solving, and analytical skills.Effective verbal, written, and interpersonal communication skills.Proficiency in Windows-based applications (Word, Excel, etc.).Strong organizational skills and attention to detail.Ability to manage multiple projects in a fast-paced environment.Preferred:0–1 years of experience in telecommunications or IT.Understanding of technical products and services.Basic project management skills or certification.Experience working in a global delivery model.Knowledge of order processing and provisioning workflows.--The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.Pay: $40,000 ($19.23/hour)Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time Off About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. 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