Operational Service Manager - Singapore Singapore - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Singapore Operational Service Manager Operational Service Manager Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Singapore State / Region / Province Singapore Country Singapore Domain Delivery Interest Group Infosys Limited Company ITL Singapore Requisition ID 140591BR Job description About Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. Roles and Responsibilities: Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.Point of Contact for IT Teams and Vendors at across geographies. Point of Contact for future Infrastructure Enhancement and requirement gathering. Coordinate with IT teams at different client Sites for Incident resolution and Project ImplementationsManage IT Service Delivery at onshore Locations.Coordinate with the Offshore IT Team for coherence with Business requirements.Monitor KPI for Incident, Problem and Change Management and provide Client feedback to the Offshore Team.Work with PMO on short/long term IT Project implementations.Work with Delivery SPOCs and client Business users on IT requirements.Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installationsVendor Contract and License ManagementImplement Service improvement and Transformation initiatives. Skills /Competencies:Essential Skills:10+ years of experience in customer-facing roles.Working knowledge of EUC operations including Remote support and Deskside supportKnow how on ITIL Framework ITIL Certification would be recommended. Experience in Stakeholder managementExperience in Partner managementProven Customer Service skillsExcellent written and oral communicationDegree/Degree in IT / Computer Science / related discipline. Preferred skillsAwareness of latest technologies and trendsKnowledge of agile methodologiesMust have the ability to identify and instill industry best practices.Proven Customer Service skillsExcellent written and oral communication Additional Skills:Excellent customer interfacing skills.Excellent written and verbal communication skills.Strong attention to detail and outstanding analytical and Problem-solving skills.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.” Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States