SAP Program Manager - Memphis, TN USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA SAP Program Manager SAP Program Manager Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Memphis, TN State / Region / Province Tennessee Country USA Skills Process|Enterprise Package processes|SAP Implementation Process Domain Consulting Interest Group Infosys Limited Company ITL USA Requisition ID 140344BR Job description Infosys is seeking an SAP Program ManagerAs a Program Manager, you will be a key player in the program management team that helps discover and define the problem statement. You will participate in an end-to-end journey from building project roadmaps for your customers on all of the SAP programs, organizing assessments, due diligences, transformation workshops and partnering with customers with a rapid deployment approach. You will also support knowledge transfer with the objective of providing value-adding technology solutions that enable our clients to meet the changing needs of the global landscape.You will also participate in an end-to-end journey fromBasic Qualifications for SAP Program Manager.Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of educationAt least 13 years of experience with Information TechnologyCandidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this timeThis position will be based in Memphis, TN and may require travel to client / project location/sPreferred Qualifications for SAP Program Manager:At least 13 years of experience managing large-scale, complex SAP Application Management Services (AMS) or support programs.Act as the primary point of contact and trusted advisor to the client's business and IT leadership.Lead, manage, and motivate a distributed team of SAP functional and technical consultants, both onsite and offshore.Deep functional and/or technical understanding of core SAP modules (e.g., FI/CO, SD, MM, PP, HCM, BW). Experience with S/4HANA is highly desirable.Experience with S/4HANA is a significant plus.Familiarity with SAP architecture, integration points, and data migration strategies Knowledge of ABAP, SAP HANA, and SAP Solution Manager.Exceptional client-facing and communication skills (written and verbal), with the ability to effectively present to senior management and C-level executives.Excellent problem-solving, negotiation, and conflict resolution skills.PMP, ITIL, or Agile certifications are a plus.Oversee all aspects of the AMS program, including incident management, problem management, change management, and service request fulfillment.Oversee end-to-end delivery of SAP programs, ensuring they meet quality, budget, and timeline expectations. Manage multiple related projects within the SAP landscape, including S/4HANA implementations. Ensure effective change management, helping stakeholders adapt to new processes and systems.Develop and present business cases for new initiatives or technologies that can provide value to the client.Act as the primary point of contact and trusted advisor to the client's business and IT leadership.Lead, manage, and motivate a distributed team of SAP functional and technical consultants, both onsite and offshore.Oversee all aspects of the AMS program, including incident management, problem management, change management, and service request fulfillment.Ensure all services are delivered within agreed-upon Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).Develop and maintain program governance, including regular status meetings, steering committee presentations, and performance reporting.Manage the program budget, scope, and resource allocation effectively.Cultivate and maintain strong, positive relationships with key client stakeholders at all levels of the organization.Proactively identify and address client needs, challenges, and opportunities.Present program performance, value, and strategic recommendations to the client on a regular basis.Act as an escalation point for any high-priority issues and ensure timely resolution.Oversee the day-to-day operations of the SAP AMS program, ensuring process adherence and quality delivery.Drive a culture of operational excellence and continuous improvement within the team.Manage the program's backlog and roadmap, prioritizing enhancements and new initiatives in alignment with client business objectives.Ensure compliance with client's IT policies, change management procedures, and security protocols.Facilitate knowledge transfer and training to team members and client personnel as needed.Collaborate with the client to define and refine the long-term SAP roadmap.Identify opportunities for program growth and new service offerings (e.g., RPA, S/4HANA migration, cloud integration).Develop and present business cases for new initiatives or technologies that can provide value to the client.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required in an ad hoc basis (depends on the current situation) as per the job requirements. Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States